Alpesh Patel

Sales Manager

Emmaus, PA *****

adz7jr@r.postjobfree.com

+1-610-***-****

Passionate personnel who wants to elevate sales and reputation of the company at the same pace equivalently. Thrived to achieve success in any model of business. Excellent communication and management role experience.

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

The UPS Store - Wescosville, PA

January 2023 to Present

• Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles.

• Work with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.

Operations Manager

Adyah wholesale - Easton, PA

March 2020 to Present

Operating on independently open sales to walking customers as well as deliveries and shipping clients. Managing rosters for routing tasks on daily basis. Helps company grow from 70 store contracts to 550 contracts through 1.5 years journey in the USA.

Store Manager Trainee

Aldi Stores - Leopold VIC

July 2013 to January 2020

Provide management support to a team of approximately 18 employees including overseeing scheduling, performance reviews, and training. Handle cash reconciliation and balancing of cash registers, as well as reviewing financial reports and deposits to ensure daily sales metrics are met. Collaborate with the Store Manager to review daily and weekly performance reports and inventory levels to meet customer spending needs. Work closely with local vendors and suppliers specific to ordering and receiving inventory. Selected Contributions:

* Ranked as the top producing store in the company by identifying gaps in the store performance and through effective scheduling, staff training, detecting store losses, and monitoring product sales.

* Effectively trained and mentored employees by providing guidance, leadership, and support throughout all stages of the employee's career.

* Achieved top mystery shoppers surveys by analysing and executing an accurate ordering tool that allowed for fresh produce in the store at all times, as well as ensuring the store was presentable during customer hours.

Research Assistant

Deakin University

2011 to 2012

Supported current research projects along with working collectively with molecular biology, plant biotechnology and immunology teams. Conducted testing related to ongoing projects and documented results for senior instructors and project managers to review. Assisted university students in understanding course materials, explaining experiments and answering questions related to course work.

Selected Contributions:

* Successfully trained 28 students on proper experiment procedures, documenting resulting, and how to handle equipment and instruments.

* Member of the Gene Transformation Project the focused on genetically modifying plants that would help identify that science behind food allergies for individuals and eliminating these components. Assistant Restaurant Manager

Shiraaz Restaurant

2010 to 2011

Managed the daily operations for a successful business including coordinating all food and beverage ordering, P&L management, sales forecasting, event planning, and marketing for the restaurant. Greeted customers and ensured superior customer service was first and foremost. Ensured all health and safety guidelines and procedures were in place and followed. Selected Contributions:

* Increased liquor sales by 20% by introducing award winning wines from overseas to grow the customer bases, expanded the drink menu utilizing low cost supplies, and increased marketing promotions of cocktails offered in the restaurant.

* Recognized as the Golden Plate Award in 2011 for having superior trained staff and a warm and inviting atmosphere that customer returned to on a consistent basis.

* Conducted customer surveys from patrons who recently visited the restaurant. Asked questions around service, food, drink selection, and appearance of the establishment. Compiled the information and made changes based on the feedback and resulted in increased sales revenues for the restaurant. Sales Manager

Hari Ohm Kirti Diary and Food Store

2007 to 2009

Oversaw a team 21 employees and over $500K in annual revenues. Executed all management responsibilities including front end operations involving cash controls, customer satisfaction, and staff scheduling. Ensured inventory levels were accurate and properly stocked, sales goals were on track, and met with upper management on a regular basis to discuss store results. Tracked employee performance and effectively trained team members on product knowledge and sales techniques. Selected Contributions:

* Increased annual sales revenue by 15% through effective marketing campaigns, competitive pricing, and offering a superior customer experience.

* Implemented effective marketing strategies consisting of adding additional adverting structures on top of the building with multinational advertising agencies. Resulted in increasing the property value by 25% due to the marketing exposure.

Education

Master of Biotechnology in Biotechnology

Deakin University

Master of Science in Biotechnology

Allahabad Agricultural Institute - Allahabad, UTTAR PRADESH, IN Bachelor of Science in Microbiology

Gujarat University

Skills

• EXCELLENT MULTITASKER (Less than 1 year)

• PROACTIVE (Less than 1 year)

• PROBLEM SOLVER (Less than 1 year)

• SELF MOTIVATED (Less than 1 year)

• SIMULTANEOUSLY (Less than 1 year)

• Management

• Sales

• Leadership

• Financial report writing

• Training & development

• Data analysis skills

Additional Information

Articulate professional with a solid education and experience in business and financial management, to include process improvement and employee development.

Relationship Development: Outstanding time-management and organizational abilities to provide exceptional customer support. Successful in meeting and exceeding organizational objectives within team driven and self-guided roles. Ability to collaborate and build strong working relationships with internal and external teams and vendors.

Financial Management: Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Develop effective plans to track performance and analyze data to identify market trends. Promote initiatives and programs to recognize opportunities within the organization. Create action plans to achieve positive results

Operations Oversight: Strong interpersonal talents, superior attention to detail, and ability to learn new operational processes and systems quickly. Outstanding customer service and communication skills to discuss and explain business objectives and goals.

Key Strengths: Proven ability to adapt to new environments, effectively resolve customer complaints, and communicate with all levels of the organization. Entrusted to handle multiple cases simultaneously while following policies and procedures. Proactive problem solver and critical thinker.

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