Customer Service Employee Engagement

Kayla Geter

Northlake, Texas***** 817-***-**** ****.*******@*****.***

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills

Employee performance evaluations

Staff Management

Operations management

Strategic planning

Recruiting and interviewing

Business administration

Training

Customer Service

Work History

Table games dealer, 03/2018 - 10/2020

Waterview Casino – Vicksburg Ms

I was an entainer

I dealt blackjack, craps, poker

entertain many guest

make sure customers are comfortable and happy

Shift leader, 04/2021 - 08/2022

Sally's Distribution – Justin Tx

Assisted the manager with daily tasks

Help the company ship out important content

Lead my peers into a successful shift

Administrative Assistant, 01/2023 - Current

CTDI – Justin Tx

Talk to customers via online daily

assist the supervisor in daily tasks

Ensure customers are satisfied and orders are correct

Assistant Manager, 03/2021 - Current

Jimmy Johns – Roanoke Tx

Make sure the shift is ran properly

assist customes with daily issues

assist the manager with making sure the shift is ran properly

Education

Diploma: 05/2011

Vicksburg High School - Vicksburg MS

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