AMY JO GULSVIG

**** ***** ** #*** ******* Point, WI 54481

adz7iw@r.postjobfree.com 715-***-****

ESSENTIAL SKILLS

Strong leader with proven track record in product marketing, business operations, and account management

Over 10 years of experience in developing and implementing business systems and processes with the Health Administration and Health Insurance industries

Empathetic team player with extensive professional and personal experience helping others in the workplace

Uses powerful data collection tools to build data models to perform operational and financial assessments

Experienced project manager and workflow analyst; focused on strategic alliances with customers/vendors

Always looking for mutual wins for the business and customers through listening and negotiation skills

Experienced with Microsoft Office Suite software, EPIC database software and PACS software

EDUCATION

Master of Management, 2009, University of Phoenix, Phoenix, AZ

Master of Human Resources Management, 2009, University of Phoenix, Phoenix, AZ

Bachelor of Science in Health Administration, 2007, University of Phoenix, Phoenix, AZ

Substitute Teacher License, 2021, CESA 9, Tomahawk, WI

PROFESSIONAL EXPERIENCE

Cashier/Customer Service, Save A Lot

Stevens Point, WI

January 2023 to Present

Responsible for processing and receiving responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases. Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.payments and issuing receipts to customers as they leave with their purchases. Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.

Residential Student and Volunteer, Destiny Point Women’s Restorative Shelter, Milladore, WI 2021-2022

●Took the decisive decision to defeat my addiction and get myself back on track before continuing my career

●Used this year to reset my personal and career goals; ready to take on new challenges in the work world

●Successfully worked diligently with other residents and staff on our interpersonal skills education

●Led fundraising events to contribute to financial health of organization; oversaw important setup details

●Attended Jobs for Life professional development course to refine my public speaking and job search skills

●Part of church and daycare facility cleaning team; fed livestock and assisted in shelter farming operations

Homemaker and Caregiver, Tomahawk, WI 2019-2021

●Tried to reenter fulltime workforce but Covid shutdowns and slow hiring delayed my re-employment

●Obtained substitute teacher license for Wisconsin Public Schools

●Needed to step out the corporate workforce due to immediate family care needs

Business Analyst, United Healthcare, Minnetonka, MN 2016-2019

●Meticulously evaluated consistency and importance of different business intelligence data against organizational needs to determine optimal courses of action

●Assessed strategic implications of business intelligence data for the businesses supported in assessing the correct number of employees needed in areas to complete the day-to-day operations

●Located vendors who were able to be quickly trained due to their familiarity with our legacy systems

oSaved our organization over $250,000 in benefit costs using vendors instead of permanent employees

●Reviewed impact of current business processes on users and stakeholders, recommended key improvements

●Diligently mapped process activities to identify shortfalls and options to rectify operational inefficiencies

●Built an essential digital library of models and reusable knowledge-based assets to produce future consistent and streamlined business intelligence results

Provider Data Specialist/Team Lead, UMR Inc., Wausau, WI 2010-2016

●Led five employees including hiring, attendance and pay, promotions, and disciplinary action as needed

●Assigned work schedules to ensure all clients and vendors had someone to reach out to during business hours

●Meticulously prepared and presented data-driven recommendations aligned with overall company strategies

●Supported organizational leadership by assisting with prioritizing important process improvement initiatives

●Negotiated a better solution for our company on a big medical claim; reduced cost from $635k down to $105k

●Worked closely with claims department and vendors to model operational support tasks and common goals

●Maintained regular contact with clients; identified opportunities to deliver added value to client relationships

●Expertly resolved conflicts and negotiated agreements between parties to achieve win-win results

●Managed and archived quality process documentation and participated in internal and external quality audits

Clinical Care Coordinator, UMR Inc., Wausau, WI 2009-2010

●Aggressively worked difficult medical requests and appeal requests closely with the nursing staff to develop care plans and appointments so that we could make the best health judgments for all parties involved

●Received requests via email/fax to have medical appointments/surgeries pre-authorized prior to procedure

●Essential team player on busy phone call days to ensure all callers were answered in a timely manner

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