DAVID R PLUMMER

*** ******** ****, *** ********, PA 17960

Phone: 570-***-****

adz7ir@r.postjobfree.com

Summary:

To obtain a position with in a company that will allow me to utilize both my,

extensive technical and customer service experience while allowing me growth

and opportunity.

Skills:

Data Recovery and Restore / Data Input / Encryption and De-encryption / Windows 7, 8,8.1& 10 Network Server 2000, 2003, Training on 2008, 2008R2, 012, 2012R2 / Microsoft Office 2007,2010, 2013, & 365 / Antivirus Programs /Malware Programs / Diagnosing and Repair various hardware issue on Desktop, Laptop, Servers and HP LaserJet, Desk Jets, Plotters and Design Jets printers and other brand name products / System Restore and Imaging Process's / Software Installation / VPN and Remote Support / Wireless and Access Points / Educating and Training of User or New Hires / System Configuration and Peripherals Installs /Organization and Data Entry / Attention to Detail and Documentation / Asset Management / Project Management and Team Lead during System Rollouts, System Upgrades, Network Upgrades / System Deployment and Upgrades / Communication and Customer Service / Active Directory / Network Trouble Shooting and Repair / Receiving Incident Tickets from Ticketing System /Delegating of Work Assignments / Self Motivator / Warranties Repairs / IT Management / Ticket Management / Reports /Ticketing Escalation / Willingness to learn and train on new system and software.

Certifications:

A+ / Dell / IBM / HP / STI Certified Field Support / Clearable / Microsoft Certified Solutions Associate (MCSA) Pending

Experience:

HP Dec. 2016 – Sept. 023

Diagnose and Repaired, various hardware and software issue on Laptops, Desktops, HP LaserJet, Deskjet, and Design Jets Printers and other brand name products in the field at Major Corporation and local private business.

Smart Source / Insight Technologies Aug 2016 – Dec 2016

Contracted to work at Big Heart Pets to provide software support for various applications including Microsoft Office 2007,2010,2013 and 365 / Windows Operating System, XP, Vista, Windows 7, Windows 8, 8.1 and Windows 10 / Antivirus programs, Bit locker, Symantec, Norton, and McAfee / Windows Server Operating System 2000,2003 and Trained on 2008, 2008R2, 2012, 2012R2 / Various third party software.

Diagnose and Repaired, various hardware issue on Laptops, Desktops, Servers, and HP LaserJet, Deskjet, Plotters and Design Jets Printers, including other brand name products

Perform Active directory work creating new users and deleting old users, Creating Work Station ID, Creating and resetting Password, Creating and assigning of Group Polices, Assigning Security Settings to user for VPN and logon times as well for software deployment. Tracking and maintaining hardware assist’s and software licensing included.

Manage Maintain and Performed Administrative duties, remote access work, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.

Install and Un-Install data encryption software: BitLocker, Endpoint and Safe Guard Sophos.

Diagnose errors or technical problems and determine proper and quick solutions.

Attention to detail on Asset Management, Data Entry, Updating Documentation, Network Support and installations

Provide Technical service and customer support during deskside visits and on the phone.

Understanding of Ticketing System / Proven field service experience, to combine workflow and scheduling.

Report to senior management on over all status and work performed.

Domino Technologies Harrisburg, PA Feb 2016 Aug 2016

IT Helpdesk \ Pennsylvania Treasury Department

Provide software support for various applications including Microsoft Office 2007,2010,2013 and 365 / Windows Operating System, XP, Vista, Windows 7, Windows 8, 8.1 and Windows 10 / Antivirus programs, Bit locker, Symantec, Norton, and McAfee / Windows Server Operating System 2000,2003 and Trained on 2008, 2008R2, 2012, 2012R2 / Various third party software.

Diagnose and repaired various hardware issue on Laptops, Desktops, Servers, and HP LaserJet, Deskjet, Plotters and Design Jets Printers, including other brand name products.

Perform Active directory work creating new users and deleting old users, Creating Work Station ID, Creating and resetting Password, Creating and assigning of Group Polices, Assigning Security Settings to user for VPN and logon times as well for software deployment. Tracking and maintaining hardware assist’s and software licensing included.

Manage, Maintain and Performed Administrative duties in SCCM 2012R2, doing remote access work, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.

Install and Un-Install data encryption software: BitLocker, Endpoint and Safe Guard Sophos.

Diagnose errors or technical problems and determine proper and quick solutions.

Execute Imaging and Configuration of systems using SMS, SCCM, Acronis, and Norton Ghost.

Attention to detail on Asset Management, Data Entry, Updating Documentation, Network Support and installations

Provide Technical service and customer support during deskside visits and on the phone.

Understanding of Ticketing System / Proven field service experience, to combine workflow and scheduling.

Report to senior management on over all status and work performed.

Being 100 percent efficient during Projects and Regular work schedule.

NSC Technologies Mechanicsburg, PA Sep 2015 Nov 2015

Stager

Imaged and configure client’s laptops and desktops then re-packaged the system to be distribute to the Naval Activity Support Center

Domino Technologies Harrisburg, PA Jun 2015 Jul 2015

IT Technician \ Pennsylvania Game Commission

Participated as team leader for a very important upgrade/Re-image project for the PA Game Commission. This high profile project included traveling to all Regional Offices State wide to assist in implementing numerous annual software and hardware services. This project also included scheduling all remote resources and complete testing of all hardware/software changes.

Essintial Enterprise Solutions Mechanicsburg, PA Mar 2005 Dec 2014

IT Field Support Technician - Representative / Help Desk

Provide software support for various applications including Microsoft Office 2007,2010,2013 and 365 / Windows Operating System, XP, Vista, Windows 7, Windows 8, 8.1 and Windows 10 / Antivirus programs, Bit locker, Symantec, Norton, and McAfee / Windows Server Operating System 2000,2003 and Trained on 2008, 2008R2, 2012, 2012R2 / Various third party software.

Performed Active directory work creating new users and deleting old users, Creating Work Station ID, Creating and resetting Password, Creating and assigning of Group Polices, Assigning Security Settings to user for VPN and logon times as well as for software deployment. Tracking and maintaining hardware assist’s and software licensing included.

Manage and Maintain SCCM 2012R2, providing remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.

Install and Un-Install data encryption software: BitLocker, Endpoint and Safe Guard Sophos.

Perform hardware repairs on Laptops, Desktops, Servers, and various HP LaserJet Deskjet, Plotters and Design Jets Printers, including, other brand name products for various Corporations, Banks, Insurance Companies, and Local and Federal Government Offices

Diagnose errors or technical problems and determine proper and quick solutions.

Execute Imaging and Configuration of systems using SMS, SCCM, Acronis, and Norton Ghost.

Attention to detail on Asset Management, Data Entry, Updating Documentation, Network Support and installations

Schedule and Train new hires and users with the understanding of the customer needs.

Hosted and attended meetings to discuss appropriate requirements and recommendations for Technical and Network support solutions that would meet the client’s needs.

Provide Technical service and customer support during field visits.

Understanding of Ticketing System / Proven field service experience, to combine workflow and scheduling.

Project Management and Team Lead during System Roll Outs, Upgrades, and

Network Upgrades and Solution.

Perform Helpdesk duties by receiving incoming calls, ticket monitoring, Ticket escalation and disputes, making sure each ticket were resolve in a timely manner.

Being 100 percent efficient during Projects and Regular work schedule.

Reporting to senior management on over all status and work performances.

Installed and configure phone system such as PBX, VOIP, Avaya, and ShoreTel.

Spherion Infrastructure South Plainfield, NJ Apr 1999 Mar 2005

IT Technician / System Analyst / Desk Side Support / Helpdesk Manager

Provide software support for various applications including Microsoft Office 95, 98, 2000, 2003 / Windows Operating System, DOS, 3.1, 95, 98, 2000, XP, / Antivirus programs, Norton, and McAfee / Windows Server Operating System 2000, 2003 / various third party software.

Perform Active directory work creating new users and deleting old users, Create Work Station ID, Create and resetting Password, Create and assignment of Group Polices.

VBScript, Batch,JavaScript

Manage and Maintain SMS and SCCM 2007 providing remote control patch management, software distribution, operating system deployment, and network access protection and hardware and software inventory.

Communicated with clients extensively whether they were internal and or external, while analyzing clients' existing systems and business models.

Mapped and documented interface between legacy and new systems.

Translate client requirements into highly specified project briefs, overseeing implementation of a new system including data migration, providing training to users and new hires, kept systems up to date with technical and industry developments, planning and working efficiently to meet deadlines.

Install hardware, software and device drivers on standalone computers, install and configure computer networks including LAN and WAN

Manage network configurations to ensure that all computers on the network can communicate effectively, test computer peripherals, hardware and software to ensure that they are working appropriately, upgrading software, patches and

operating systems on a continuous basis.

Perform Helpdesk Management duties by monitoring incoming calls, Monitor tickets in Que, Handle ticket escalation and disputes, Insure each ticket is assigned and resolve in a timely manner, Handle Training and Termination of personnel, Updating of Documentation and SOP’s, Making and submitting reports on progress and personnel standings.

Education:

Prime-Tech Training Inc. Jim Thorpe, PA March, 2015 – Present

MCSA Certification (pending)

Katharine Gibbs Piscataway, NJ, US March 1998- March 2000

CTS Certificate: Computer Technical Support

Graduated with Honors from their Computer Technical Support Program GPA - 3.5, Graduated: CTS Certificate

Contact this candidate