Dilip D. Pathak

*** * **** ****** # ****

Miami Beach, FL 33140

Phone: 305-***-****

Email: adz7im@r.postjobfree.com

Charismatic, results-driven sales professional with 15+ years of experience in developing and implementing sales, advertising, and marketing programs that drive revenue growth. Adept at initiating and managing strategic partnerships and client relationships, with an in-depth knowledge of global markets. Proven record as a strategic leader with strong interpersonal skills and the ability to design and execute growth and retention strategies that align with a company’s strategic objectives. Fluent in English, Italian, French, and Spanish.

AREAS OF EXPERTISE

Communication

Business Development

Safety and Regulatory Compliance

Marketing

Strategic Planning

Public Relations

Stakeholder Relationship Management

Outside Sales

Time and Resource Management

Team Supervision

Sales and Performance Management

Brand Management

HOSPITALITY EXPERIENCE

Director of Membership - The Bath Club - Miami Beach, FL

Chief Concierge - JW Marriott Brickell - Miami, FL

Concierge - Delano South Beach - Miami Beach, Florida

Chief Concierge - Cadillac Marriott - Miami Beach, Florida

Chief Concierge - Lord Balfour South Beach - Miami Beach, Florida

2017 Lifetime Achievement recipient Concierge of the Year by the Miami Visitor and Convention Bureau.

Maintain updated knowledge of assets specific to the company’s needs. Greet guests and confirm reservations. Provide excellent customer service and attention to details. Maintain positive ongoing relationships, maintaining high ethical standards, professionalism and discretion. Multitask and prioritize as necessary to meet guests needs while represent the company with integrity and dedication. Excellent office and computer skills. Ability to provide professional communication in all environments with strong organizational, communication and verbal skills. In-depth understanding of essential hospitality standards andcompany policies, proven skills in developing relations with guests, vendors and internal departments. Time management and resource management. Ability to project a professional and knowledgeable demeanor. Acquire extensive knowledge of the premises and nearby venues and businesses to make the most suitable recommendations. Arrange events, excursions, transportations etc. upon request from hotel guests or residents. Arrange transportations or reservations for VIP’s or celebrities. Make sure our guests always get a warm welcome and a sincere farewell from myself and concierge team. Deliver a memorable experience to guests or residents with a swift and personal service, not forgetting to recognize and record preferences. Make great guest relationships in a very short space of time. Meet the diverse cultural needs of guests from around the world utilizing my language skills (Italian, English, French and Spanish).

Resolve guest issues and use their feedback to meet guest satisfaction. Support any needs of the bell stand or the door while ensuring the lobby and Concierge are look neat and organized.

Regional Sales Manager - Proof Syrups, LLC - Miami, FL

Create, build and maintain strong partnerships with distributors and retailers to grow the company portfolio in assigned territory. Apply company sales strategies in key markets to dominate the energy category.Communicate to our distributor and partners to execute in trade execution with upcoming promotional programs and activities. Work closely with national sales manager and to ensure streamlined communication is received. Daily tasting and presentation of Proof products. Identify in trade opportunities to work with distributor partners to improve retailer support. Build strong local level relationships with key decision makers for chain accounts in territory. Strong emphasis on continued education with sales teams on category management, innovation, market conditions, competitor knowledge and trends in their assigned territory. Overnight travel to assigned territory to visit clients and opening new accounts.

Sales and Marketing Manager - Segafredo Zanetti, USA. Inc., Miami, Florida

Responsible for the acquisition and development of the Florida and Caribbean market for Segafredo Zanetti. Maintained daily reports with clients, responsible for daily operation, including sales, marketing, technical assistance, operational costs and analysis, budgeting, new market development and implementation of target. Developed and incremented local market sales and responsible for the acquisition of the Club Med account. Managed the sales, delivery, technical, secretarial staff. Held courses and training. Extensive travel.

EDUCATION

B. A. - International Marketing 1980

Salford University, Salford, Cheshire, UK

Eur College San Marco, Bergamo, Italy

Ecole Des Roches, Crans sur Sierre, Switzerland

Istituto Gonzaga, Milano, Italy

Languages: fluent in English Italian, Spanish and French, verbal and written.

Past member of Lions Club International - Founder of Reach for a Star foundation - United States Coast Guard 100 tons licensed boat captain with STCW endorsement. - First aid and CPR certified - Miami Design and Preservation League certified Miami Beach tour guide - Past Board Member of the Southern Florida Concierge Association - Member and volunteer at Miami Beach Chamber of Commerce - Past member of (PSIA) Professional Ski Instructors Association of America - Alumni of the Miami Beach Citizen Police Academy - Public Notary for the State of Florida

Able and willing to travel and relocate

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