Customer Service Data Entry
Resume:
D I NA TORRES
Customer Service Specialist
CONTACT
*******@******.***
PROFILE
Customer service-oriented professional with a proven track record in providing exceptional service and building strong customer relationships. Seeking to leverage my experience and skills to contribute to a customer-centric team.
SKILLS
Customer Service
Communications
Creativity
Muti-tasking
Sales
Detail-oriented
Team Collaboration
Accurate Data Entry
EXPERIENCE
Estes Park Condos, Estes Park, CO
Front Desk Administrator
June 2015 - Present
Manage incoming calls, check-ins, and check-outs for 70- condo vacation resort. Book and process reservations over the phone and through multiple online booking engines. Monitor guest communications. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Utilize strong communication skills to provide accurate information to guests. De-escalate upset guests, utilizing empathy and facilitating remedies.
Rocky Mountain Conservancy, Rocky Mtn. National Park, CO Customer Service and Sales Representative
July 2023 - Present
Engage with visitors, providing information about programs, products, and services. Assist in sales transactions, answer questions, and offer recommendations. Maintain a welcoming and organized environment, contributing to a positive visitor experience. Prepare cash deposits, run daily reports. Avjet Corporation, Pagosa Springs CO
Line Service Technician and Customer Service Rep
May 2005 – Sept 2015
Provided essential services to aircraft, ensuring safe takeoffs and landings. Assisted pilots with fueling, towing, and other aircraft needs. Delivered excellent customer service, assisting pilots/passengers with catering and lodging needs. Managed fuel farm, maintaining high standards of safety and efficiency. EDUCATION
Woodville High School,
Woodville Texas
1987 Graduate
Contact this candidate