Karen Ordoñez

786-***-****

adz7ic@r.postjobfree.com

CAREER SYPNOSIS:

I am an executive professional with substantial experience in leading strategic initiatives, supporting current operations, and defining company visions with strong focus on quality service.

Accomplishments

Customer service

Researched, calmed and rapidly resolved client conflict to prevent loss of key accounts.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sale figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Provide the best service to customers to maintain them happy at all times.

EXPERIENCE:

Sales/Warehouse Manager: Larry’s Heavy Equipment- Miami, FL [May 2018-September 2023]

Managed the entire heavy equipment parts ordering process, including sourcing, ordering, tracking, and ensuring on-time delivery.

Maintained accurate inventory records and coordinated with suppliers to optimize stock levels.

Maintain working relationships with customers, agents, and colleagues.

Provided top-notch customer service by addressing inquiries, resolving issues, and offering product recommendations

Managed the sales team to support customer needs and contributed to sales growth.

Follow up on instructions and leads from foreign agents.

Handle rates/quotes with warehouses, customers, and trucking companies.

Respond to all emails, phone calls and faxes received.

Invoice customers.

Verify invoices from warehouses and trucking companies.

Schedule with pick up loads with broker.

Notify broker if containers were on any type of hold.

Issue excel reports to customers, and update managers on status of all shipments.

Logistics Analyst: COEX COFFEE INTERNATIONAL- Miami, FL [November 2013-May 2017]

Obtain documents from customers and shippers according to each country's requirements.

Dispatch orders to drayage companies.

Send original documents to steamship lines and customers via DHL, FedEx, UPS.

Maintain working relationships with customers, agents, steam ship lines and colleagues.

Summit shipping instructions to customers.

Summit Delivery orders to customers and warehouses.

Follow up on instructions and leads from foreign agents.

Handle rates/quotes with warehouses, customers, and trucking companies.

Pay cargo fees to all terminal in USA and other countries on time in order to pick up containers on time before its LFD expired.

Confirm with carriers and warehouses if containers were picked up on time before the last free day given by the port and line.

Respond to all emails, phone calls and faxes received.

Send out samples of coffee to customers via DHL, UPS, FedEx.

Invoice customers.

Verify invoices from warehouses and trucking companies.

Schedule with pick up loads with broker.

Notify broker if containers were on any type of hold.

Responsible for ensuring that all original documents were sent to the customers on time to avoid additional port cargo fees at the terminal.

Assure customers picked up the coffee out of the warehouse before the next shipment.

Issue excel reports to customers, and update managers on status of all shipments.

Request warehouse samples of rejection coffee to our office.

Customer Service Representative: NIGHTHAWK ENTERPRISE INC. - Miami, FL [May 2005-November 2013]

Achieved high sales percentage with consultative, value-focused customer service approach.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation foe exceeding sales goals.

Served as the company’s bilingual Spanish/ English customer service representative.

Guaranteed positive customer experiences d resolved all customers’ complaints.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Promptly responded to general inquires from members, staff, and clients via mail, e-mail, and fax.

Generated leads for new sales through telephone and email contact with customers.

Check daily files to make sure containers don’t fall into demurrage or periderm in every port website where containers are located.

Daily schedule delivery of containers to make sure they go to the correct delivery address. Confirm appointment dates & time customers.

Follow up with delivery appointments Via-email and phone.

Give trucking rates/ check if containers are empty at customer warehouse.

Do orders for dispatch department to provide it to the drivers.

Provide Delivery dates to brokers/ Freight forwarders.

Cross- trained and provided backup for other customer service representatives when needed.

Receptionist: TRACTOAMERICA TRACTOR PARTS - Miami, FL

[MAY 2002- MAY 2005]

• Transferred all incoming calls to each sells representative depending on which country the call was from

• File orders

• Make daily deposits to Bank of America

• Provide rates to customers

• Aid sales department in placing orders

EDUCATION: MIAMI SENIOR HIGH SCHOOL- Miami, FL

HIGH SCHOOL DIPLOMA

SKILLS: BILINGUAL, SPANISH

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