Swapna Chowdhury

913-***-**** – adz7hz@r.postjobfree.com – www.linkedin.com/in/swapna-chowdhury-00287721 - Clearance: Public Trust

Accomplished Agile IT professional with over 14 years of diverse experience and offering versatile expertise in Business Analysis, Requirements Management, Software Automation (Katalon Studio), Software Testing, Project co-ordination, Project Administration, and Process Management in various industries like US Federal Government (USDA), international multi-sport events (Youth Olympic Games in Singapore), Telecomm (Ericsson) and international services (GE) industries etc.

Versatile and solution-driven analyst with experience improving business and operational processes by leveraging natural analytical abilities. Excellent communication skills and proficient in multi-project management while maintaining top-tier quality standards, Skilled in strategic planning and analysis, process improvement, vendor management and successful business liaisons.

Experienced in leading and executing Information Technology initiatives, with focus on Quality Engineering & Testing (QE&T) management, software automation framework development, quality management, implementation and execution of automation builds.

Education

Bachelor of Computer Science – Osmania University, India- 1999

Master’s Diploma in Business Administration – Symbiosis Institute, India -2003

Added Value

Copado Robotic Testing Certified - 2023

Certified Scrum Master (CSM) - 2020

Testing Tools -Peers Technologies, India -2005

Diploma in Software Applications -VJ Info, India -1998

Diploma in computer programming -Softech, India -1996

Overall Summary

Extensive experience working with business owners and stakeholders in gathering requirements and transforming them into functional requirements.

Strong proficiency in reviewing the requirements, researching, and identifying gaps, making sure the requirements are clarified with business.

Hands on experience in defining Vison, scope, creation of project design, mock screens, use cases/user stories, and creation of acceptance criteria.

Proven expertise working on diverse projects, collaborating with cross-functional teams, that have direct impact on the success of their project and organization.

Expertise in creation of SDLC documentation such as:

Vision doc,

Supplementary specification document,

Use case specification docs,

Navigation map narrative document,

BPM (Business Process Model),

Acceptance criteria in JIRA stories,

Context diagrams,

Mock-up screens,

Updating Confluence and maintaining SharePoint,

Updating, and maintaining the project specification document for all the enhancements and changes to the Business rules in the project.

Hands on experience in creation of Software Automation framework and automation test scripts

Experience in set-up of Bitbucket, GitHub Desktop repositories and Jenkins to run the automation suites for the projects.

Extensive experience in manual web-based and client-server applications and automation testing

Hands on experience in Functional, Integration, Regression, System, Usability, UAT, back-end testing using SQL Server and Batch testing.

Proficient working on MQ Tools, XMLs, APIs such as SoapUI and RESTful

Experienced operating in multi methodologies (Waterfall, Agile, Integrated Project Teams (IJT), and Hybrid).

Strong abilities to work on multiple tasks and projects independently as well as good team player to work collaboratively with the team.

Strong problem solving, solution-oriented and communications skills.

Professional Employment History

Senior Business Analyst (Client: USDA) April 2018 – Present

Creative Information Technology Inc.

Roles: Business Analyst, Test Lead (Manual and Automation)

Worked on all business analysis, requirements management and SDCL documentation work for FPAC-CISS applications such as Farm Records, NCT, RAP ODS, COC Elections and SCIMS.

Responsibilities/Accomplishments:

Business Analysis:

oSupported and worked on 15+ releases in various projects during which, I liaised with business owners and stakeholders in gathering requirements and transforming them into functional requirements. The analysis work involves reviewing the requirements, researching, and identifying gaps, making sure the requirements are clarified with business, defining Vison, scope, use cases/user stories, and creation of acceptance criteria.

oCollected, analyzed, developed, documented, and communicated business strategy requirements. Contributed to the business short-and long-term planning sessions and provided input (from a business and IT perspective) to ensure understanding of business goals and direction.

oProvided various SDLC documentation like Vision doc, Supplementary specification document, use case specification docs, Navigation map narrative document, BPM (Business Process Model), Acceptance criteria in JIRA stories, Context diagrams, Mock-up screens, updating confluence and maintaining SharePoint, updating, and maintaining the MIDAS-Farm Records Replication specification document for all the enhancements and changes to the Business rules.

oWorked with Farm records federal tech lead and documented all the knowledge transfer notes before the Federal tech lead’s retirement from USDA.

oEngaged and contributed actively towards RAP (Representative Capacity) ODS (Operational Data Store) business analysis and shaping the requirements, including facilitating various discovery workshops and creating the Sandbox items in JIRA to handle all the analysis work.

oLiaised and collaborated with various internal and external stakeholders - Business owners, Product Owners, Tech leads, Architects, project teams, and other Business analysts.

oProvided required data mapping documents by working and coordinating with MIDAS(CRM) and Salesforce project teams.

oAttended various USDA business meetings which needed specific documentation work. As part of these meetings, I provided ARCPLC-Farm Records BPM (Business Process Model), PPRS (Producer Payment Report System) Design diagrams for different options discussed, SCIMS slide deck for CISS application presentation besides Meeting minutes creation.

oSupported rollover meetings for all the environments (Integration, Certification and Production)

oInvolved in giving multiple demos and trainings to team members and new hires.

oWorked on ARCPLC-Farm Records systems specification document.

Testing Activities:

oAlongside Business Analysis work, I have also filled in and was actively part of complete testing process in all environment’s multiple projects and releases. Testing process involved in writing test cases, testing, taking screen shots, raising bugs in JIRA, providing testing data and screenshots doc to be loaded in ALM for all cert testing.

oExperienced operating in multi methodologies (Waterfall, Agile, Integrated Project Teams (IJT), and Hybrid).

oExperienced in Functional, System, Feature, Integration, UAT, regression, API, Replication, Backend testing (using SQL Server), Usability and 508 compliance testing.

oProficient in all aspects of test life cycle from test planning to defect tracking and managing defect life cycle.

oExperience in a multitude of platforms that include SAP, Salesforce, Katalon Studio, and various Java & .Net applications.

oEmployed various automation, DevOps, API (SOAP & RESTful), and test management toolset.

oAbility to identify problems, analyze test results, investigate their cause (root cause, CAPA, & Postmortem), and suggest remedies to enhance software product quality.

Automation:

oCollaborated, defined, and created automation framework for 2 major projects (Farm records and Service Center Information Management System (SCIMS)) which includes identification of automatable candidates, determining validation steps, identify & prepare required test data, developing test automation scripts (employed Katalon Studio), gold source the automation script and execution. This also involved creating Bitbucket, GitHub Desktop repositories and Jenkins setup to run the automation suites for both the projects.

oCreated multi-application automation suites for all the applications of Farm Records (Farm Records Web, Farm Records Listener, Farm Records Replication and Farm Records Shared Services) and SCIMS (SCIMS Customer Viewer, SCIMS Customer Search, SCIMS Replication and SCIMS Web Services).

oContinue to update and maintain the automation suites and fix any scripts for any code changes affecting the automation scripts (as part of maintenance activity).

oEmployed Katalon Studio to enable end-to-end combinational Automation scripts which included Web, API (SoapUI), Replication (using MQ Tools / XMLs) and listener scenarios.

Tools Used: Java, SAP, SQL Server Management Studio 18, JIRA, Katalon Studio, Cucumber, Gherkins, Github Desktop, BitBucket, JSON, XML, SVN, MQ Tools, SoupUI, Confluence, SharePoint, MS Office, MS Visio, ALM, Jenkins

Business Analyst Jan 2018 – April 2018

Attainx Inc.

Main Responsibilities:

With then above products at the conceptual stage, supported the Project Management team with Business Analysis work for Timesheet & Project Management portal and ICYou (advanced incident management tool) projects.

Lead various stakeholder meetings, workshops, JAD(Joint Application Development) sessions and walkthrough sessions with users, development teams, Test Management Office (TMO) team, System Integrators, SME’s etc. to understand and document detailed business and functional requirements.

Authored Business Requirements Document (BRD), Functional Specifications Document (FSD), Technical Design Specifications document (TDSD), Configuration Specification Document (CSD) for the management dashboard.

Responsible for creation and documentation of user stories, Business logic derivation, data / field mapping and use cases.

Facilitated various agile ceremonies Backlog grooming, Sprint retrospective, Start/End of sprints and daily stand ups etc.

Responsible to define, document the scope, assessment methodologies, measures, and evaluation criteria as part of the Section 508 Assessment plan.

Creation and validation of Requirements traceability matrix (RTM) using ALM.

Work with Project Management team to develop Business Case, Acquisition, Scope, Schedule, and other project management documentation.

Tools Used: Java, ALM, SQL Server, JIRA, SharePoint, MS Office, MS Visio

Project Administrator (Client- Ericsson Telecommunications Pte Ltd)

Innovare Management Singapore Jun 2013 – Oct 2014

Amit Global Solutions Pte. Ltd, Singapore Nov 2012 – May 2013

Role: Test Lead, Project Coordinator,

Responsibilities:

Supporting the CD CSI Project Management team with Analysis, planning, testing, coordination, database administration, drafting and documentation.

Performed complete application life cycle testing in accordance with testing protocols along with the defects’ report containing all found defects, defect deferments and Correlation of each test to its corresponding requirements.

Provided comparative analysis of tests conducted to requirements listed in the RM and confirm the SDLC documentation requirements are met, and documents accurately reflect the version of code being tested for Production release.

Creation of Functional Specification Design (FSD), Technical Design Specification (TDSD) and Business Requirement (BRD) documentation

Manage, review, and maintain bi-directional traceability matrix (RTM), Test Plan and Test cases.

Project reporting & updates include, providing customer facing documents for delivery or acceptance sign-off milestones. Ensured monthly management reporting is sent out to CD CPM Manager/s as needed.

Performed Software License Activation and performed trouble shooting for the software purchased by the CD CSI Managers

Tools Used: JIRA, Application Life Cycle Management (ALM), MS Office, Clarity

Sports Results Specialist March 2010 – August 2010

ATOS Origin, Singapore

Role: Test Lead & Project Coordinator

Responsibilities:

Involved in project coordination and leading the testing team for various sports events for the Youth Olympic Games 2010, Singapore.

Coordinating the project and implementing the action plan to the agreed standards and deadlines.

Ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation.

Ensured the timely provision of all the sports-dependent applications or parts of application related to following functions: Timing & Scoring, On Venue Results, IDS (in cooperation with the corresponding IDS Application Specialists)

Managed the defects related other team member’s sport with the OVR supplier using HP Quality Center

Involved in preparing the Timeline and Test tracking Document using excel as per the Sport Event Schedule and the RSC codes which is later uploaded in the GIS website to show up the competition schedule on the web.

Involved in Delivery Acceptance Testing (DAT), End to End Testing, Conformance Testing, Connectivity Testing, Disaster Testing, Regression Testing, Multisport Testing, and the Failover Testing of each sport.

Real time integration testing and performed result operation tasks at the sport event venue.

Performed vigorous Technical Rehearsal sessions to ensure smooth operations during the games time.

Ensured full success of the Games, by providing for the relevant sports, the proper applications, on time and with the required degree of reliability.

Environment: HTML, JavaScript, ASP, Flash, SQL Server 2000, MySQL

Tools Used: JIRA, Application Life Cycle Management (ALM), MS Office, Clarity

Process Specialist Nov 1999 – Nov 2004

GE Capital International Services, India

Interacting with business users, Software Development Team, and other Project stakeholders at the initial stage of Software Development Life Cycle to attain better quality in the developing Software work products.

Helping the Project Management Team to formulate and implement Test Automation using tools such as Test Director, Win Runner, and Load Runner.

Identify Test strategy and methodology, trace the requirements from initial level to the final production roll out.

Responsible to create test cases, Automation test scripts, execution of automation Test scripts and maintained in the Test Director repository.

Actively involving with other test team for better availability of test environment during testing cycle.

Execute Test Scripts and log the defects in the PVCS Tracker.

Worked with the Performance team to develop Load Runner Scripts and test System performance during the peak hours with varied virtual users.

Environment: .Net, Flash, SQL Server 2000/2005

Operating Systems: Windows 95, 98, 2000, XP, Windows NT 4.0

Languages: C, C++, VB5.0, Java Script, SQL Plus, PL SQL, HTML, JavaScript ASP, SQA Basic and XMI

Tools Used: JIRA, Mercury Quality Center, MS Office, Clarity

Trainee-Lab Faculty Aug 1999 to Nov 1999

VJIL Consulting Ltd, India

This is composite Learning management system. This integrated solution is designed to help in decision-making, knowledge web for all enterprise learning management and training systems.

My role as part of the Application testing group involved in preparation of UAT plan, UAT Schedule, Estimating the efforts. Conducted the reviews and preparation of Test cases and Test Reports.

As part of the Application Test Group (AGT), analyzed the system test plans and requirements and developed detailed test plans and test cases and provided the documentation.

Used Test Director in the management of Requirements, Test Plan and Defects.

Involved in the complete Black Box testing of the application, manually tested the functionality. User Interfaces and security of the application.

Developed test scripts for regression testing using Win Runner

Performed Validation testing on the application navigation for various scenarios and reported the errors.

Involved in tracking, reporting, reviewing of defects.

Coordinated User Acceptance Testing

Interacted with the end users to request test date for testing each of the modules.

Environment: VC++, Java, Oracle 8, Win Runner 7.6, Test Director 8.0, Load Runner, PVCS tracker, PVCS Version Manager

Software Trainee Jan 1999 - Aug 1999

SSI Ltd., India

Responsibilities:

Analyzed and reviewed software requirements, functional Specifications, and design documents

Interacted with software developers, Business Analyst and Customer Service to clarify design issues, integration requirements.

Created test plans and test cases after in depth review of requirement documents.

Involved in total manual testing of application as per test cases which included regression testing, positive and negative testing, complete Black box testing and integration testing.

Documented the Software Quality Assurance procedure and prepared User defined manuals.

Used Gemini which is a Web based Bug Tracking tool to report and track bugs.

Involved in creating the Test Matrix to document the test coverage based on the requirement.

Environment: Win Runner, Clear quest, Windows NT, UNIX, Oracle, Java, HTML, MS-Office Tools.

Software Developer Jan 1998 – Aug 1998

Kaiser Infotech India

Responsibilities:

Analyzed SRS and involved in preparing Test plan which includes Test objectives, Test strategies, Test environment and Test priorities.

Created Test scenarios for Regression Testing and System Testing.

Reviewed Business Requirement Documents to document business rules and designed Test cases for the entire application using Test Director.

Involved in Manual Testing of the GUI regard to layout, usability, and standards.

Actively participated in Defect Scrub calls, Walkthrough and Defect report meetings.

Involved in tracking and managing the set of test cases to be run against each test release.

Identified and documented all the defects to ensure application software functionality for present as well as future builds using Test Director

Performed back-end testing using SQL queries.

Environment: Delphi, Test Director, Windows NT, UNIX, Oracle, Java, JavaScript, XML, J2EE, HTML, MS-Office Tools- MS Access and MS Excel.

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