Jeradine Clarke

Hollywood, FL *****

Phone: 786-***-**** Email: adz7hn@r.postjobfree.com

Summary: Desktop Packaging Engineer

I am experienced with the use of computer systems, websites, mobile applications, and other technologies to assist customers. with installing and configuring and updating computer hardware and software and Internet related issues/problems. Knowledge and understanding of Remote Access, DHCP, and TCP/IP. Maintain local area networks (LAN), wide area networks (WAN), storage area networks (SAN), and Virtual private networks (VPNs). Cloud administration and applications and o365 and Microsoft Office Suite 365. I have excellent communication skills verbally and written. Strong Windows 10 troubleshooting and configuration skills.

Employment History

03/2020 - Independent Contractor: Computer Tech

Present certified with cyber security training and Windows 10 training.

Break, fix computers, install software, and modify operation systems.

Install windows 10 and 11 and inform users how to use windows 10 operating system.

04/2020 - Field Service Technician/ Client Tech Analyst

05/2020 Broward Health, Fort Lauderdale, FL

Responsibilities included migration of user data profile and upgrading OS • Network configuration on Smart devices, Tablets, iPhone, Printers and computers • Used Microsoft Endpoint Configuration manager and Active Directory to look up/modify user profile.

09/2019 - Desktop Packaging Engineer

10/2019 Royal Caribbean Cruise Line, Port, Miami, FL

Royal Caribbean Cruise Line, Port of Miami, FL 33132 - Port of Miami, FL - September 2019 - October 2019 • Used Microsoft Deployment Toolkit • End user data migration and restoration • Upgrade Hard Drive to Solid State Drive. Upgrade OS from version 7 to 10.

01/2018 - Desktop Support Technician

01/2019 Mas-tech Digital, Farmington, CT

Assisted with day-to-day end user computer support. Image dell machines with pre-boot execution Environment. Installed Software using SCCM

09/2014 - Information Technology Coordinator

11/2017 CDI Corporation, Rock Hill, CT

Coordinated with the IT service management team to complete the acquisition of a new company to an existing one. Imaged computers to OS version 10. Maintained server room and completed backup tapes for differential and incremental. Managed backup tapes.

10/2013 - Desktop Support Engineer

08/2014 PHOENIX INSURANCE, Hartford, CT

Imaged new HP computers to company standards. Installed and reconfigured required software. Resolved network connectivity issues .Assisted with Asset Management for old/new devices. Installed mother boards, hard drives, NIC and Peripherals.

07/2013 - IT Support Technician

09/2013 HCL/ CHEMTURA, Middlebury, CT

Upgraded OS from Windows XP to Windows 7. End user Data Backup and restoration. Configured software, printers and Outlook Mail. Installed memory and Hard drives.

11/2012 - Desktop Support Technician

04/2013 ST. FRANCIS HOSPITAL, Hartford, CT

End user support for all computers and printer related issues as well as medical devices. Assisted by setting up an end user workstation. Configured, updated or resolved issues associated End user's computer

11/2011 - Helpdesk Support Analyst

01/2012 Hartford Insurance Group, Hartford, CT

Assisted end users on the Phone: Used BMC Remedy ticketing system. Used remote access services to correct technical problems

Identified and escalated situations requiring urgent attention to Team lead/ Supervisor

08/2011 - Computer End User Support Specialist

10/2011

MASS MUTUAL INSURANCE, Springfield, MA

Upgraded Microsoft Office to 2010 and deployed to end users.

Imaged computers daily from Windows XP to version 7

On-site technical support for all end users.

12/2007 -

07/2011

Medical Billing Consultant/Office Manager for Psychologist

REHEARSALS FOR GROWTH LLC, Farmington, CT

Practicing in Connecticut & Massachusetts • Verify patient's eligibility for insurance. Completed Psychologist credential with major insurance providers• Process health insurance claims, Maintain outpatient treatment report form •

Contact insurance to do follow with payments and resolve issues

07/2007 -

05/2008

Administrative Assistant

KELLY SERVICES, Farmington, CT

Administrative Assistant KELLY SERVICES - Farmington, CT - July 2007 -

May 2008 • Receptionist; switchboard operator, email, Microsoft SharePoint, excel and Visio • File organizer; use of excel for mail advertisement, maintained mass files • Excel Clerk: Mail distribution and event coordination, track members list. • Account Administrator Microsoft outlook, Microsoft Excel, process applications & maintain online.

05/2007 -

07/2007

Administrative Assistant

Robert Half International Temp Agency, Hartford, CT

Administrative Assistant Robert Half International Temp Agency - Hartford, CT - May 2007 - July 2007 • Human Resource Assistant: screen apps, phone, create IDs, and update job • Switchboard Operator: Phone, customer service rep, file and record.

09/2002 -

05/2007

Student worker for Institute of technology and bus

Central Connecticut State University, New Britain, CT

Researched Internet and printed articles from newspapers and magazines. Maintained & archived documents • Supported clients with information about small businesses. • Retained client contacts via letters, phone, email and fax.

Education History: Bachelor's Degree in MIS, Central Connecticut State University, New Britain, CT

Certificates and Training: Windows 10 and Cybersecurity

References Available on Request

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