Customer Service Technical Support

SHAUN GORDON

*** ** *** ***

APT #****

FORT LAUDERDALE, FL 33311

954-***-****

EMAIL: *********@*****.***

CAREER OBJECTIVES:

To obtain an position in IT Helpdesk or Customer Service EMPLOYMENT HISTORY:

Teleperformance - Tech Support: (May 2019 - September 2021) Responsibilities Include:

- Working with Hughesnet Corporate Clients

- Working with Hughesnet Vice Present

Great Healthworks - IT Helpdesk Support: (August 2014 - February 2018) Responsibilities include:

- IBO installations

- Inhouse service

- Tech Support for all IBO's, inhouse agents, and staff

- image and re image PCs

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- Work on helpdesk tickets

The Answer Group/Teleperformance: Technical Support Engineer: June 2005- July 2014 Responsibilities include:

- Technical support and customer service for psp hardware calls for the Best Buy department

- Technical support and customer service for covert ops calls for the Best Buy department

- Technical support and customer service for Support plus for the AT&T department

- Technical support and customer service for Connect Tech for the AT&T department

- Technical support and customer service for PCM Churn for the AT&T department

- Technical support and customer service for Home manager for the AT&T department

- Technical Support and customer service for the Hughes net Department City Furniture: Warehouse Associate, Customer Service Representative (December 2003- March 2004)

Responsibilities include:

- Transporting furniture from the top floor to the bottom level for customers.

- Unload furniture in the warehouse from the trucks

- Answer phone calls in the call center

Leisure Services: Counselor 1-3 (June 2000- August 2003) Responsibilities include:

- Supervising the children while the parents were away for the summer. 2

- Helping the children with playful activities

- Play activities with the children

Education:

Piper High School (1998-2002) graduated with diploma American Intercontinental University (2002-2005) BIT Information Technology & Network Administration

References:

Joy Blair 954-***-****

Alex Cadet 954-***-****

Nardo Moulton 302-***-****

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