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Las Vegas Customer Service

Location:
Tucson, AZ
Posted:
October 06, 2023

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Resume:

SG

SHANE GARRITY

adz7fm@r.postjobfree.com 609-***-**** Las Vegas, NV 89139

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Travel Itineraries

Retail Sales

Alternative Transportation

Travel Knowledge

Clientele Relationship Development

High-Volume Environments

Sales Negotiation

Professional Relationships

Persuasive Communication

Exceeds Sales Goals

Holiday Inn Club Vacations Resort Las

Vegas, NV

Sales Consultant

03/2023 - 09/2023

Analyzed customer needs and preferences to recommend appropriate products.

Provided detailed product information to customers, including features, prices, and availability.

Created customized presentations for potential customers based on their requirements.

Advised customers on best practices when using company products or services.

Sharelife Vacations

Travel Advisor

07/2022 - 03/2023

Researched cruises, airfare options and siteseeing options to best meet client expectations.

Generated reports on travel trends and customer feedback to inform business goals.

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives. Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends. Updated and maintained customer databases to increase customer retention.

Sold luxury vacation packages to qualified guest.

Golden Tours LLC

Marketing Representative

06/2012 - 07/2022

Generated reports to support development and implementation of marketing plans.

Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

Responded to customer inquiries promptly and professionally to increase Summary

Skills

Experience

customer satisfaction.

Analyzed industry trends and benchmarked competitors to inform marketing strategies.

Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.

I acquired qualified customers and sent them on timeshare and vacation club tours In Las Vegas NV and Atlantic City NJ.

Flagship Resort

Real Estate Agent

04/2009 - 07/2012

Maintained connections with clients to encourage repeat business and referrals.

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Performed home evaluations and developed competitive market analysis for individual homes.

Conducted weekly open houses and provided feedback to sellers on potential buyers.

I sold timeshares to qualified leads in a luxury high rise building on the water in Atlantic City, NJ.

Stockton University Absecon, NJ

Bachelor of Arts in Political Science

March 2023-2025

Education and Training

TSA license



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