WILHELMINA W. BUSH

*** ** ***** **

PORT ST LUCIE, FL

PHONE: 850-***-****

EMAIL: adz7fd@r.postjobfree.com

OBJECTIVE

Seeking a challenging position with a grow-oriented company which will allow me to further utilize my skills in the Customer Service environment. Team building and Organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics.

Ability Summary

Administrative duties, Data entry, WPM: 55, 10 Key, Detailed Oriented, Strong Written and Oral Communication, Microsoft Office, and Office Etiquette.

Employment History

Customer Service Rep

02/15/2021-Current E-team Inc 1001 Durham Ave Ste 201 South Plainfield, NJ

•Help Claimants with opening New and Existing Claims for Unemployment for Maryland Department of Labor

•Obtain detailed, technical information from claimants to establish and process claims

•Detect potentially disqualifying unemployment insurance issues

•Adjudicate potentially disqualifying Unemployment Insurance issues in accordance with established guidelines to provide high quality customer services for unemployment insurance benefits

Call Center Agent- Customer Service Representative

11/2020-02/14/2021 Convey Health Solutions 8881 S Federal Hwy Port St Lucie, FL

•Receive calls from beneficiaries enrolled into PDP or MAPD Programs

•Assist beneficiaries with updating accounts

•Provide plan information and resolve issues with utilization of their plan

•Obtain New orders or reorders for products sponsored by their plan

•Resolve customers complaints, billing issues, and perform activities such as exchanging products and refunding money to customers' accounts.

•Managing accounts for 25 different insurance companies.

Call Center Agent- Inbound/Outbound

09/2019-10/2020 Continuum Global Solutions 2324 Killearn Ave. Tallahassee, Fl

•Talk to customers to understand their needs

•Research and resolve customer problems

•Navigate through multiple computer applications with speed and accuracy Provide customers with information about additional products and services

Call Center Agent- Inbound

11/2018-09/2019 MANPOWER, INC 2417-3 MillCreek Ct Tallahassee, Fl

Interact with customer to provide information in response to inquiries about products and services to handle and resolve complaints for Aetna Insurance.

Church Administrator

09/2009-09/2018 Apostolic Faith Revival Ctr 4895 MLK Blvd. Vero Beach, Fl

•Support the Vision, Mission, Ministry, and core values of the Church.

•Ensure timely efficient and cost-effective delivery of all administrative services

•Develop and maintain a productive and supportive working relationship between church staff and the ministry and congregation.

•Maintain a General ledger, Accounts payable, Accounts receivables, Insurance, and employee payroll.

•Maintain the church Calendar, Scheduling use of church facility.

•Maintain files of official church records and documents.

•Provide direct administrative help to the Pastor including Correspondence and telephone messages.

Call Center Agent- Customer Service Rep.

08/2013-08/2018 CONVEY 4180 Okeechobee Rd Fort Pierce, Fl

•Received inbound calls from beneficiaries enrolled into PDP or MAPD program.

•Assisted beneficiaries with updating account.

•Provided plan information and resolve issues with utilization of their plan.

•Obtained new orders or reorders for products sponsored.

•Resolve customer complaints, billing issues, and performed activities such as exchanging products and refunding money to customer accounts.

•Managed accounts for 20 different insurance companies

Tax preparer

01/2013-Seasonal A-Rated Taxes 1554 Live Oak Dr. Tallahassee, Fl

•Interviewed clients to obtain additional information on taxable income and deductible expensive and allowances,

•Review financial records such as income statements and documentations of expenditures to determine forms needed to prepare tax returns.

•Prepare simple to complex tax returns for individuals and small businesses.

•Calculated form for preparations fees according to return complexity and processing time required.

Customer Service Rep

0/2009-01/2010 QVC 300 Peacock Blvd. Port St Lucie, Fl

•Provide friendly and efficient services by phone and email.

•Handle customer inquiries and managed a high volume of calls.

•Refunded and reversed fees to customer accounts.

•Received inbound/outbound calls.

Revenue Specialist II- Child support Enforcement

06/1994-08/2008 Department of Revenue 337 US Hwy 1 Fort Pierce, Fl

•Prepare letters, memos, reports, Legal documents, and other forms of correspondence used for IV-D Child Support cases.

•Conducted Interactve interviews with custodial/non-custodial parents to establish paternity, support, and medical orders.

•Collected/updated personal data on clients and calculated child support guidelines.

•Prepped case records for court hearings.

•Managed my caseload correctly and accurately.

•Processed incoming mail locally and from out of state.

•Collected and Processed child support payments.

Education

06/1985- Westwood High School 1801Panther Lane Fort Pierce, Fl

Still Attending- Indian River State College 3201 Virgina Ave. Fort Pierce, Fl

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