Change Management Employee Engagement

MICHAEL DIIORIO

Brookhaven, PA ***** 610-***-**** ***********@*****.*** linkedin.com/in/michael-diiorio-311382205 Profile Summary

Resourceful and solutions-driven US Army Military veteran, with over 20 years of proven success in the healthcare industry. Recognized as a trustworthy manager, collaborator and advisor, having played a key role in the successful performance of team members and maintaining the overall quality for all mechanical, electrical, and plumbing systems. Equipped with the skills, knowledge and mindset necessary to excel as a change-oriented leader. Passionate advocate fueled by military vehicle fleet experience with a strong desire to advance facility management and business administration skills. Core Skills and Competencies

● Employee Management

● Preventative Maintenance

● Equipment Maintenance

● Troubleshooting, Repairs, & Installation

● Change Management

● Performance Management

● Leadership & Team Building

● Project Management

● Verbal & Written Communication

Professional Experience

Verano April 2021 – Present

Facilities Maintenance Supervisor – Chester, PA

● Employee Management: Demonstrated strong relationship management skills by engaging with lab and cultivation staff regularly. Managed a team of three employees.

● Preventative Management: Optimized overall quality maintenance for all mechanical, electrical, and plumbing systems, including troubleshooting, cleaning, repairs, replacement, and installation of equipment (i.e., rooftop and facility HVAC, incinerator, fertigation, lab and cultivation machines, AIRO Clean420, air handler belt, and lights and fans). Established as the Green Waste Disposal Manager, leading trash, burning, grinding and containers services for the facility. Led as-needed inspections for room leaks and air quality control.

● Change Management: Ensured best practices and systems by monitoring successful implementation of Standard Operating Procedures (SOPs). Enhanced operational processes and procedures based on customer feedback and reviews from employees.

● Employee Engagement and Leadership: Championed employee engagement and recognition moments by instilling a positive work environment, coaching opportunities, and building team support via daily meetings.

● Entrepreneurial Mindset: Excelled in a role characterized by ambiguity, unpredictability, and high pressure. Utilized a strong business acumen and adaptable mindset to thrive in a chaotic and start-up environment. White Horse Village June 1997 – January 2021

Housekeeping Manager – Newtown Square, PA June 2018 - January 2021

● Housekeeping Management: Supervised 30 healthcare center, nursing, personal care, dementia unit, and housekeeping employees. Served as the primary manager for recruiting, hiring, and training functions for the housekeeping department. Developed and implemented new job descriptions. Administered regular supervision to staff and implemented performance improvement initiatives and/or disciplinary actions, if needed. Monitored cleaning staff scheduler. Coordinated scheduling for weekly room checks and staff. Oversaw clubhouse department responsibilities, including completion of work orders. Managed department ordering and inventory needs.

● Performance Management: Responsible for the cleaning and maintenance of 120 bed units across 3 residential living areas, laundry departments, and supplies. Improved service and cost of new biowaste program for healthcare and general populations.

MICHAEL DIIORIO 610-***-**** mikedio1966@gmailcom

● Learning and Development: Developed, implemented, and monitored projects and programs that aligned workforce with key business strategies and initiatives (i.e. Material Safety Data Sheet (MSDS) app, personal item cleaning program, room conversion program/group/signal, COVID isolation policies and procedures, clean out and sanitation program, and electrostatic spraying). Provided staff instruction to online training systems. Developed and implemented quarterly preventative maintenance programs for rooms and floors. Housekeeping Supervisor – Newtown Square, PA February 2018 - June 2018

● Scheduling Management: Created and monitored annual cleaning schedule for Personal Care Unit and infection control of linen. Executed successful wheelchair washing program and maintenance schedule. Managed a team of 24 housekeeping staff.

● Compliance and Support: Provided housekeeping support for admissions and discharges. Implemented operational processes for equipment. Maintained compliance to County and State ordinances and codes. Property and Facility Department Technician – Newtown Square, PA October 2009 - December 2016

● Facility Management: Performed ongoing preventative maintenance and repair work on facility mechanical, electrical, and installation systems. Maintained operation of all electrical equipment, plumbing systems, and building repairs. Performed regular facility inspections and reports. Responded to emergencies via emergency response team.

● Continued Education: Complied with all safety procedures and requirements. Attended fire safety, resident rights, and dementia training and seminars.

Transportation Driver – Newtown Square, PA 2002 - October 2009

● Executed transportation expectations in a timely manner. Provided transportation for residents to various appointments, social trips and events.

Dietary Chef – Newtown Square, PA 1994 - 1997

● Prepared and provided quality dinner meals to over 300 residents on a daily basis. Military Experience

United States Army, 5.5 Bravo September 1997 - December 2000 Private First Class (PFC)

● Ammunition Supply

● Weekly Military Vehicle Fleet Inspection Team,

including forklifts (indoor propane, diesel fuel,

multiple directional lifts & forks) and multi-purpose all terrain lifts with leveling cabin for hillsides.

● Preventative Maintenance Squad Leader: Maintained vehicle fleet, including Light Maneuverable Tactical Vehicle (LMTC), Palletized Loading System (PLS),

HMMV, and various trucks, fatbeds and railcars.

● Monitored fleet records for general service

inspections and readings.

Additional Experience and Education

Real Estate Agent

Next Level Living – Media, PA 2019 - Present

Coldwell Banker – Media, PA 2011 - 2019

Century 21 – Aston, PA 2007 - 2011

Cardinal O’Hara High School – Springfield, PA 1984

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