Customer Service Representative

JERMAINE K. JONES

*** ** **** *** ********** FL *3317 · 954-***-****

adz7do@r.postjobfree.com

Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Someone who loves to work with the public, very reliable, and a responsible worker. I am dedicated and motivated to maintain customer satisfaction and contribute to company success.

EXPERIENCE

MARCH 2018 – MARCH 2020

HEAD CHEF, OLIVE GARDEN

Controlling and directing the food preparation process and any other relative activities.

Operated POS system to itemize and complete an average of 65 customer purchases.

Prepare & cook lunch/ dinner menu options according to quality standards and presentation.

The ability to work under pressure and inspire others to help them develop.

Providing helpful information, answering questions, and responding to complaints from our guest in regard to the food menu, and other complaints.

NOVEMBER 2017 – AUGUST 2018

SHIPPING AND RECEIVING MANAGER, PARADISE CUSTOM AND SCREENING

Unpacked and examined incoming shipments, rejected damaged items, record shortages, and corresponded

with shipper to rectify damages and shortages.

Assisting customers with their deliveries

Operated tier-lift truck or use hand-truck to move, convey, or hoist shipments from shipping-and-receiving

platform to storage or work area.

Keep inventory updated and in stock

MARCH 2015-AUGUST 2017

OVERNIGHT STOCKER/CASHIER, TARGET

Face of the company, providing excellent customer service to our guest to make them want to continue coming back.

Keep inventory updated and in stock

Provide guest with excellent customer service during all task

Checking guest out, and completing their shopping experience

SKILLS

Strong organizational skills

Multi-Task Management

Customer service expert

Telecommunication skills

Inventory control familiarity

Energetic work attitude

Active listening skills

Adaptive team player

Courteous demeanor

Adaptive

Always smiling

Reliable

EDUCATION

EVEREST UNIVERYSITY, POMPANO BEACH FL

August 2010

Associate Degree/Criminal Justice

NORTH EAST HIGH SCHOOL, FORT LAUDERDALE FL

June 2004

High School Diploma

REFERENCES

Available upon request.

Contact this candidate