Fathima Farooq

630-***-****

Certification:

Certified Salesforce Administrator - October 2021

Certified Platform Developer 1(PD1) - March 2023

Certified Platform Developer 1(PD2) – March 2023

Certified Omni studio Developer - January 2022

Certified Service Cloud Consultant – July 2022

Certified JavaScript Developer 1 – April 2023

Professional Experience:

United Airlines, Chicago, IL Aug 2018 to Present

Sr Salesforce Lightning Developer

Responsibilities:

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Agile Development Methodology was followed for the implementation

Updating Facility assignments and Primary roles and Profiles in creating User territories and sharing records in FSL.

Created and invoked apex methods to read data from custom objects in LWC.

Skilled in creating clear and concise API documentation that adheres to Open API standards.

Managed Salesforce integration with existing systems and third-party providers.

Interacted with various Business users for requirements gathering.

Hand-on experience with Private and Public clouds (AWS, S3, EMR, Lambda, Azure, and others) to support enterprise adoption of the managed cloud service offerings along with AWS Cloud.

Worked on Community Cloud implementations in two different portals. Worked on provisioning of community users, and profiles and set up the community.

Worked with Jitterbit, Copado tools, and Heroku Connect to migrate data and metadata from one organization to another organization.

Collaborated with development teams to ensure Swagger documentation accurately reflects API functionality.

Implemented authentication and authorization mechanisms in Open API, including OAuth 2.0.

Worked on Live Chat agent Implementation using Omni-Channel.

Developing and implementing solutions for the Apttus CLM system to be deployed on the Salesforce platform.

Developed custom Business logic using Apex Classes, Visual force pages, and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, and Action Function.

Involved in the enhancement and development of different Lightning web components (LWC) components

Implementation experience in migration from Salesforce Classic functionality to Salesforce Lightning using Aura, Lightning Web Components, and Lightning-Out functionality.

Implemented and configured Field Service Lightning (FSL), Lightning Flows.

Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

Worked with SOQL, and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform database.

Build Lambda function in Nodejs and deploy in AWS to integrate Salesforce and other event platforms.

Customized the Omni-Channel using the objects by making agents available to receive work based upon skill level and create custom.

Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.

Data migration and updates through the tool provided by salesforce.com and Copado tools.

Design, develop, and implement solutions for the Salesforce/Apttus CPQ/CLM system deployed on the Salesforce platform.

Worked on prioritizing tasks across all their patients’ needs with the health cloud.

Worked on integrations using REST and SOAP API and Connected Apps

Designed and developed custom objects, layouts, reports, and CLM functions in salesforce.com and the Veeva platform.

Expertise on FSL the service appointment lifecycle and related status transitions.

Developed Lightning Application built using Aura and Lightning Web Components.

Experience working with Lightning web components (LWC) where we built on code that runs natively in browsers, so lightweight, and delivers exceptional performance.

Customized the Omni-Channel records and console integration with Omni-Channel API objects and console methods.

Worked extensively on Salesforce Community Cloud to Create various customer support communities with customers/partners.

Utilized Swagger UI and Swagger Editor to streamline API documentation and testing.

Developed several Custom Reports and dashboards that are used by Business users and Managers.

Implemented a Data Loader through the Command Line Interface to extract the data from a database.

Configured Chatter for the Users in the Organization for collaboration.

Communicate the power of the Community Cloud to stakeholders and define Salesforce lighting components to replace visual force pages.

Successfully integrated third-party services and systems into Salesforce using Open API.

Implemented Copado to improve the efficiency of salesforce release management and version control.

Developed visual Force pages with JavaScript and Apex classes.

Designed and developed Visual Force pages with FSL using Lightning web components (LWC) to invoke methods.

Written Apex Test classes to Unit test Apex classes before moving to Production.

Configured the External Routing for Omni-Channel and Integrated third-party routing with Omni-Channel.

Created and maintained the documentation for Design, Migration, and Integration.

Deployed applications from Sandbox to Production.

Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.

Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.

Developed multiple LWC components.

Implementation of a Data Loader for loading the data.

Performed data cleanup and/or Data migration to/from salesforce.com

Merging of Salesforce instances

Used Field service lightning (FSL)to create a customer portal and help the customers.

Designed and developed Visual Force pages with FSL using Lightning web components (LWC) to invoke methods.

Developed business documents for Salesforce.com Custom objects.

Worked on the omni-channel financial services and configured customer data from all sales channels.

Worked on different portals like Self Service Portal, Partner Portal, and Customer Portal.

Build the enterprise-level architecture that utilized AWS, S3, EMR, Lambda, Azure, Cloud Craze, and Salesforce for archives, backups, disaster recovery, hybrid cloud, production, EC2, Elastic Beanstalk, S3, RDS, Cloud Front, Cloud formation.

Configured the Contract management and revenue management with the use of Apttus CPQ.

Developed several Custom Reports and dashboards to better assist managers and report folders to provide report accessibility to appropriate personnel.

Worked on Swagger-driven development projects to improve API consistency and maintainability.

Shared perspective and knowledge of Community Cloud Practice initiatives with team members.

Customized and used the external Java Scripts in Lightning web components (LWC).

Experience in aura framework, Lightning Components, and Salesforce Lightning Design System (SLDS).

Expert in Salesforce Sales and Service cloud implementation.

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, LWC, Data Loader, REST API, SOAP API, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE.

T-Mobile - Bellevue, WA Dec 2017 to July 2018

Sr Salesforce Developer

Responsibilities:

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Performed FSL work for service territories, service resources, and customer accounts.

Agile Development Methodology was followed for the implementation

Managed Salesforce integration with existing systems and third-party providers.

Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.

Interacted with various Business users for requirements gathering.

Ensured data security and compliance by following best practices in Open API development.

Worked field-on-field service lightning (FSL) to track the order management

Developed various Custom Objects, Tabs, validation rules, and formula fields.

Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

Worked with SOQL, and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform database.

Ensured API security by incorporating authentication and authorization mechanisms into Swagger definitions.

Worked on using continuous integration tools like JIRA, Jenkins, and Bitbucket.

Implemented Field Service Lightning mobile app (FSL) to help on-site job management for sales agents.

Developed Visual Force pages to change the entire look and feel, tabs, and views of the Salesforce.com UI in accordance with the company requirements.

Development guidance and support for their adoption of a new RESTful-based API using the Java Spring framework.

Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface.

Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.

Developed solutions on the Force.com platform, a strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).

Constant involvement in exploring Apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign, etc.

Created relationships among objects using Lookup and Master-detail relationships.

Used Service Max App exchange field service Lightning (FSL) for efficiently managing customer contracts.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.

Deployed the components using COPADO (CI/CD) to the next environments, also used back promotion feature instead of sandbox refresh.

Extensive experience with S controls, Visual force pages, and Page layouts according to Business requirements

Installed the Call Center Applications and allowed the end users to maintain a track history of customer complaints.

Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using a Data Migration tool called Data Loader.

Conducted API testing and validation using Swagger tools to identify and resolve issues.

Worked on Lightning Process builder flows, Connect API, Chatter, and Quick Action.

Worked extensively with Confidential AWS services such as EC 2, RDS, Dynamo DB, Lambda, and API Gateway. senior Cloud Consultant.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Worked on several FSL Roll Up/Roll Down Controllers throughout the org.

Worked on Integration of Salesforce and Apttus contract management and Royalty.

Worked on Echo-sign email templates using Apttus X-author for Word & used Apttus migration manager tool for migrating the templates from one org to another org.

Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.

Developed VF pages and associated Apex classes to allow the customers to register, log, and submit their service requests which are resolved by CSS people

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Created Business Requirements, User Stories, Test Cases, User Acceptance Testing, and Deployments (Change Set, COPADO, VS code, Workbench building, and using metadata Packages in XML). Used Atlassian Jira to create and track user stories and manage projects. Created and Deployed using Scratch Orgs (SFDX).

Worked on the FSL module of the dispatcher console for dispatching the resources based on skills and availability.

Performed data cleanup and/or Data migration to/from salesforce.com

Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto Response for automating business logic.

Multiple Lightning Components, added CSS and Design Parameters that make the Lightning component look and feel better.

Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.

Worked on Apttus Advanced Workflow approvals, and Apttus order management, and created agreement wizards, validation rules, and contract templates.

Environment: Salesforce.com platform, Force.com Pages, CPQ, Data Loader, Apex Classes, Controllers, Jira, Triggers, Sales Cloud, Salesforce1 Mobile Applications (For IOS and Android Devices), Process Builder, SOAP API, REST API, Web Services, XML, Java Scripts, bitbucket.

Wells Fargo, San Francisco, CA Apr 2015 to Nov 2017

Sr Salesforce Developer

Responsibilities:

Connected with various team members regularly to gather business requirements and documented them accordingly.

Integrated Salesforce with Marketo to capture the leads using email marketing.

Create field mapping between custom fields of the lead object with custom fields of account, contact, and opportunity.

Created Profiles and implemented object and field-level security to hide critical information from the profile users.

Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.

Developed Visual Force Pages and Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma-separated values (CSV) files.

Worked on pulling data from Jira, manipulating this data in Excel using macros to make them salesforce data load compatible. This was used to load stories into Copado to track components related to each user story.

Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects Schedule Apex with Batch Apex to fetch the new leads from Marketo using Start, Execute, and Final methods.

Used Force.com developer toolkit including Batch Apex, Apex Classes, and Apex Triggers and Visual Force pages to develop custom business logic.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.

Used C#, and APEX to develop custom visual force pages with cross-data integration.

Managed team along with hands-on experience on Workflows and Approvals, Html Email Templates, Salesforce for Outlook, Entitlements, Articles, Auto Response rules, assignment Rules, and Email to case.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Lightning, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Apttus CPQ, Sage Intacct, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP API, REST API, Eclipse IDE, WSDL, Windows.

Bayer–St Louis, MO July 2014 to Mar 2015

Salesforce Developer/Administrator

Responsibilities:

Extensively involved in requirement analysis and preparation of detailed system requirement specifications.

Implemented various Apex Classes, controller classes, and Apex triggers for various needs of the application.

Developed Visual Force pages using HTML5, CSS3, JavaScript and jQuery.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created custom metadata settings to configure Health Cloud. Created care plan template and also managed the health cloud permissions.

Integrated Salesforce with third-party systems using SOAP API to check customer's Medicare eligibility and doctor's information including Fax numbers.

Integrated using Lightning Connect to get real-time product information into Salesforce from SAP.

Experienced health cloud limitations like Display limitations, Platform Encryption limitations, and Behavior.

Created workflow rules to send outbound messages to the SAP system to send the orders.

Configured various app exchange applications to generate PDF and send fax and SMS alerts to customers.

Wrote unit test classes for all components.

Implemented triggers as per the business requirement.

Configured validation rules and formula fields.

Participated in Agile Development Methodology using SCRUM.

Used Change sets to move the code from one environment to other environment and JIRA to maintain sprint stories.

Environment: Salesforce.com, Sales cloud, Apex classes, controllers, Visualforce, HTML5, JavaScript, jQuery, Web Services, Rest API, SOAP API and JIRA.

Educational: Bachelors in Computer Science 2014

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