Software Development Operational Excellence

MICHAEL GOODELL

Tualatin, OR • 503-***-****

*******.*******@*****.***

Michael Goodell LinkedIn

DIRECTOR OF ENGINNEERING

A skilled leader who spent a decade tackling business challenges for Oracle. Experienced in client interactions and technical know- how and has been invaluable to SaaS companies and teams. Possesses expertise in various Engineering and Product Management aspects and is adept at communicating with clients and engineering teams and excelling at long-term planning and quick strategies, utilizing an analytical approach to support cost-effective growth—additionally, a magnetic leadership style that encourages shared ownership.

Small PRs > Faster Reviews > Faster Cycle Time

I am an engineering advocate promoting the DORA principle of Small PRs, Faster Reviews, and Faster Cycle Time. I prioritize operational excellence to ensure that all aspects of software development meet high standards and align with business objectives. As a proven director of engineering, I analyze SDLC data to identify inefficiencies and prioritize tasks essential for success. I drive success through predictable project delivery, programmable workflows, business goals and reporting, resource allocation, and an engineering metrics program.

PROFESSIONAL EXPERIENCE

SCOOT • Dallas, TX • 2023 to Present.

Accelerate business and increase sales by transforming your most important virtual meetings into immersive, ultra-engaging experiences. Director of Engineering

As the overseer of operational excellence, I ensure that all aspects of software development meet high standards and align with our business objectives. My engineering teams prioritize tasks essential for our success, and they achieve this by analyzing our SDLC data to identify inefficiencies and ensure better alignment with our business needs. We use benchmarking to gain industry insights and better understand our metrics, which helps us set data-driven improvement goals that drive operational and business success. Our success began with visibility and continues with our strategy to achieve tangible, data-backed goals.

Hired and ran a team of 16 engineers, broken into four self-managing Agile Pods (DevOps, Quality Assurance, WEB, and iOS).

Set improvement goals by mentoring, not monitoring.

Pinpointed bottlenecks with data segmentation.

Led team improvement, achieved through metrics about the work, the process, and the business, not the individual.

Continued to meet the dual mandate of engineering leaders: continue delivering operational excellence while simultaneously driving the business forward.

Used DORA metrics to identify areas for improvement. Measured their progress, compared themselves to other teams, and improved the overall quality of the software.

Drove success through predictable sprint delivery, programmable workflows, business goals & reporting, resource allocation, and engineering metrics program.

I demonstrated integrity and practical communication skills while collaborating with other departments to mitigate risks, delegating tasks, and ensuring successful sprint completion.

I observed, coached, and facilitated effective communication and alignment among teams responsible for product development, architecture, and engineering.

As a highly efficient and healthy Engineering team, we are guided by principles, values, and beliefs that define our character and spirit. Our foundation reflects our commitment to product development and delivery excellence, which is achieved through:

o Commitment to Quality

o Predictable Execution

o Innovation and Continuous Improvement

o Collaboration and Teamwork

o Ownership and Accountability

o User-Centric Approach

o Balancing Speed and Quality

o Learning and Growth

o Ethical and Responsible Practices

o Transparency and Communication

MICHAEL GOODELL Page 2

WEBINAR.NET • Pleasanton, CA • 2019 to 2023.

A thriving start-up providing the first fully cloud-hosted webinar presentation platform loaded with self-service, enterprise-level features. Senior Engineering Manager and Head of Product Management I designed a top-of-the-line webinar creation tool and business strategy that allowed my company to compete with well- established enterprise webinar platforms. Before this, I co-led a successful virtual environment company that catered to high- paying clients and required content-heavy projects. However, I later created a fully self-sufficient webinar presentation platform entirely cloud-based - the first of its kind. This platform saw a surge in demand during the pandemic as people sought reliable and accessible virtual communication options. As a result, my company's revenue increased from zero to $6.7 million within 17 months.

Led engineering, advancing in 25 months from prototype to a high-quality marketplace product by late 2019. Worked closely with the infrastructure team to ensure stability and cost savings.

Hired, grew, and led two transparent, highly effective, and efficient self-managing Scrum teams—8 engineers based in China and 8 engineers based in Colombia, focusing on reducing technical debt.

Led the strategy for technology platforms, partnerships, and external relationships to increase the company’s efficiency and reduce costs.

Kept current with emerging technologies and technology development methodologies; assured leadership and staff have the necessary talent and skills to perform at a high level.

Demonstrated high integrity and practical interpersonal communication skills while partnering cross-departmentally to solve timeline risks while effectively delegating to and managing teams to achieve deadlines and be accountable for success.

Observed, coached, and facilitated effective communication and alignment among product, architecture, and engineering teams.

Assisted the product, engineering, and scrum teams during regular ceremonies: feature review, grooming, sprint plans, and demos by being the voice of the customer and communicating the value behind each product and prioritization decision.

6CONNEX • Pleasanton, CA • 2014 to 2019.

A leading provider of virtual event solutions, offering a cloud-based product portfolio of in-person event apps, virtual venues, webinars, and more Senior Engineering Manager and Head of Product Management I acquired a company that came with only one employee and one customer. I noticed the potential of creating web-based, virtual venue access on mobile devices, especially with the growing popularity of the iPad. I partnered with two of my lifelong friends, and we worked on improving the 6Connex product, moving it from a .net Flash platform to a more device-friendly Java HTML5 platform. We relaunched the product and focused on achieving both short-term and long-term business goals, which helped us grow the company to 65 employees and eventually a successful exit in 2019.

Responsible for new product introductions, pricing, forecasting, positioning, promotion, crafting and delivering training and customer presentations, and significant commercial deal involvement.

Worked with other product line members (e.g., scopes and software) to create cross-organizational alignment to prioritize and create differentiated solutions. Partnered with engineering to define detailed product requirements and eliminate blockers.

Drove the product development process from discovery to delivery, partnering with engineering and user experience to discover and build solutions to our customers' problems.

Worked with development teams to provide detailed guidance and prioritization during the product development process in an Agile environment. Consistently created, maintained, prioritized, and sequenced the team backlog according to business value and existing commitments.

Worked with product marketing to define positioning, plan, and execute releases, and launch new features and products. Evaluated product performance metrics, usage data, and market trends to refine the opportunity space continually.

Owned the complete product lifecycle of software and hardware solutions from new product definition through launch and growth while handling the existing portfolio of products.

“Exceptional work ethic,

skills, ingenuity, and

comprehension of the

product lifecycle made

Michael a dream technical

leader… His hands-on

approach to leading the

engineering team, quality

assurance team, and

technical subject matter

experts won him the

respect of the entire

company.”

Matt Lay, COO, webinar.net

MICHAEL GOODELL Page 3

SAIC • San Diego, CA • 2007 to 2014.

A leading technology integrator providing full lifecycle services and solutions in the technical, engineering, and enterprise IT markets Senior Systems Engineer

Recruited to join this Oracle customer – with a rare blessing from Oracle and a waived Ph.D. requirement – in a role overseeing enterprise software and the company’s shift from on- premises to web-based technology. Co-led a team that averaged 25 individuals.

Established PeopleSoft and Oracle ERP needs via business process analysis and consultation, absorbing deep knowledge of ERP modules, database structure, and integration points with other applications.

Analyzed the existing infrastructure and performed system enhancements, writing customized programs and scripts, and configuring ERP applications.

Created user-friendly functionalities and interfaces, installing ERP software for seamless integration with IT systems.

Performed diagnostic tests and resolved issues to optimize performance, documenting all progress updates and processes.

ORACLE • Pleasanton, CA • 1998 to 2007.

The multinational technology corporation charting a three-decade evolution to becoming the world’s most robust database management system Senior Principal Consultant

Over ten years, I provided on-site consulting services to numerous Oracle clients, gaining valuable technical and interpersonal skills. As a strong advocate for teamwork and collaboration, I often served as project manager and troubleshooter on engagements that lasted anywhere from a week to a year. My expertise in technology, workflow, and user experience allowed me to address various issues related to integration, upgrades, and functionality.

Led and bolstered projects with valuable technical input, completing development tasks using PeopleSoft tools, Unix, Oracle DB, and SQL.

Developed, executed, and supported effective testing plans and scripts on customizations, interfaces, and reports.

Worked directly with PeopleSoft Internet Architecture, tuxedo application servers, process schedulers, and databases, providing solutions to complex issues and consistently improving platform usability for self-service customers. EDUCATION

UNIVERSITY OF CALIFORNIA, DAVIS

Bachelor of Science

Applied Statistics & Theoretical Mathematics

Licenses & Certifications

Scrum Master Certified (SMC)

Scrum Alliance

OOP (Java, Python) • SDLC • Oracle • MySQL • PHP • Perl • XML • JSON • Agile Development Methodologies • User Interface (UI/UX)

• APIs • REST • Jira • GitHub • Confluence • Postman • Trello • Zapier • LinearB • Visual Studio Code • Figma

“Michael is dedicated, self-

motivated, methodical,

and very capable. He is not

only a reliable and

forward-thinking but also

an inspiring team player.

Michael is always capable

of adapting to new

technology.

Mike Henry, CRO, webinar.net

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