Rosario Natalia Duran

Corpus Christi, TX *****

adz7dj@r.postjobfree.com

+1-361-***-****

Searching for employment to learn and grow from.

Authorized to work in the US for any employer

Work Experience

Surgery Scheduler/Receptionist

At Work / Corpus Christi Women's Clinic - Corpus Christi, TX August 2023 to Present

Schedule surgeries as needed, greet incoming patients, make referrals,make appointments, take payments, verify insurance, referrals, Greet and check-in patients as they arrive at the clinic, answer phone calls and direct them to the appropriate department or staff member, schedule appointments for patients and manage the appointment calendar, verify patient insurance information and collect co-payments or fees, Maintain patient records and update information as necessary, assist with administrative tasks such as filing, faxing, and scanning documents, provide excellent customer service to patients and address any inquiries or concerns, familiarity with medical terminology and procedures, proficiency in using phone systems and other office equipment, strong communication skills, both verbal and written, excellent organizational skills and attention to detail Experience with Intergy, fluent in Spanish .

Patient Service Representative/Advocate

Alorica/Express Scripts - Corpus Christi, TX

September 2022 to March 2023

Processed all calls from multiple U.S. states, multi-task, calls were answered inbound setting, assisted w filling of RX, maintained updated pt. information, exceptional interpersonal rapport building, active listening skills, collaborate with team members to provide excellent clients services, maintained composure and professionalism during stressful situations, identified urgent and/or crisis situations,frequent speaking/listening use of a headset, sitting for long periods of time, use of hands/ fingers across keyboard or mouse, handling of other objects long periods of working on a computer with 2 monitors, strong computer skills with the ability to use multiple platforms simultaneously, flexibility to customize approach to meet all types of clients communication skills and personalities, excellent conflict management skills including: professionally and adeptly resolve issues while under stress, diffuse conflict and client distress, demonstrate personal resilience, strong verbal communication skills, solid time management skills, strong attention to detail demonstrate ability to listen skillfully, collect information, determine immediate requests and identify the current and future needs of the client, ability to overcome objections persuade clients to take actions/change behavior, utilize multiple systems/platforms while on a call with client proficient problem-solving approach to quickly access current state and formulate recommendations, proficient in translating healthcare-related jargon and complex processes into simple step-by-step instructions clients can understand and act upon, familiarity with medical terminology, health plan documents/claims or benefits, ensure compliance with applicable legal/regulatory state requirements (e.g., HIPPA) knowledge of information/process changes due to Healthcare reform by referring to applicable company resources (e.g., dependant age, removal of lifetime benefits, loss of Medicaid), advocate for client by making the interaction hassle-free, value accountability consistency and engagement through excellent attendance, ability to care for others, bilingual. Front Desk Receptionist/Medical Assistant

Ester Pollard, MD, Oncologist/Hematology - Corpus Christi, TX October 2022 to February 2023

Registered existing/past patient medical health information, client intake, verification of insurance, took payment of ofc co-pays, called in prescription medication /refills,made referral appts, set up any further/continuing tests, Peer to Peer experience / Medicare/ Appeals / healthcare call center experience, maintained ofc supply,filled out any necessary forms, maintained inventory of office and medical items,drug urine tests for patients requiring controlled medications, made deposits of payments,made bank trips when necessary, bilingual, fast-paced,filled out forms as needed for patients,EMR, HIPPA compliance at all times, scanning of medical health information. Electoral Prec. Judge

Nueces County Judge - Corpus Christi, TX

May 1998 to October 2021

Excellent Customer Skills needed, bilingual is a must, processed registered voters/non-registered voters both state and local elections, set-up of voting signs inside and outside, keep roll count, filled out necessary forms and reports, maintaining information, made sure all State/National Voting Rules we're followed, fast-paced.

PBX Switchboard Operator-Telecommunications Dept/ Physician Referral Coordinator -Marketing Dept./ State Certified Community Health Worker - Promotora

Christus Spohn Hospital Corpus Christi - Shoreline - Corpus Christi, TX June 1993 to May 2015

Worked in various departments and facilities. Skills were maintaining patient medical health information to better assist w Dr appts, Social Security appts, client intake, prescription medication assistance programs, home visits, fast-paced, bilingual, made Dr. appointments, therapy appointments, attended appointments/court dates for consideration of SSI -Disability claims, processed all incoming callers, announced over head codes, logged/paged any calls that needed specific departments, answered/paged for 6 facilities both local and out of town facilities, provided Physician Referrals to incoming callers by Field, Maintained Spohn for Women & Health wise 55 enrollments, maintained & updated physician biographics, mailed out letter and physician information, mailed out credit typed membership cards as necessary, sent out lists of area restaurant & businesses for discount prices for members, maintained lists, EMR, HIPPA compliance at all times.

Pawn Broker/Sales Associate

Money Mart Pawn Shop - Pleasanton, TX

October 2006 to December 2010

Made pawn tickets, processed any payments, loan extensions, excellent Customer Skills, fast-paced, cleaned any items for sales,marked items and placed them on our inventory, took inventory, made bank deposits, bilingual, printed reports, called customer to remind of upcoming expiration of pawn tickets and layaway payments, extensive jewelry experience, made daily deposits. Sales Associate (part-time)

JCPenney - Corpus Christi, TX

March 1995 to February 1997

Processed layaways, took cash & credit card payments, processed credit card applications, took payments, freshened various departments, took inventory, helped in men's -ladies-jewlery, fast-paced, billingual, processed all til monies for departments. Layaway Associate/Cashier, Part-time

Kmart - Portland, TX

June 1994 to April 1996

Processed all items to be placed in layaway, took cash & credit card payments, took inventory, turned in end of shift-night of items & monies received, paid-out layaways, fast-paced, sales, customer service, billingual.

Education

Certified Medical Transcriptionist in Medical Field Southern Business School - Corpus Christi, TX

May 1988 to August 1990

Certified Bank Teller in Bank Trade/ Continuing Education Del Mar College - Corpus Christi, TX

March 1986 to June 1986

High school diploma

Foy H. Moody High School - Corpus Christi, TX

May 1982 to May 1984

1 yr College in Business Administration

Del Mar College - Corpus Christi, TX

Skills

• Budgeting

• Strategic Planning

• Business Development

• Human Resources

• Financial Report Writing

• Account Management

• Salesforce

• Relationship Management

• Pricing

• Management

• Event Planning

• Forecasting

• Insurance Verification

• Marketing

• Research

• Customer Relationship Management

• Office Management

• Financial Analysis

• Sales

• Medical Billing

• Negotiation

• Business Analysis

• Profit & Loss

• Accounts Receivable

• Recruiting

• Medical Coding

• Project Management

• Multi-line Phone Systems

• Telecommunication

• ICD-10

• Translation

• Conflict Management

• Medical Terminology

• HIPAA

• EMR Systems

• Medical Scheduling

• CPT Coding

• ICD-9

• Medical Records

• Medical Office Experience

• Clerical experience

• Typing

• Customer service

• Medical records

• EMR systems

• Medical terminology

• Office management

• Accounts receivable

• Cash handling

• Medical coding

• Guest services

• Telemarketing

• HIPAA

• ICD-10

• ICD-9

• Translation

• Sales

• Cash register

• Telephony

• Hospital experience

Languages

• Spanish - Fluent

Certifications and Licenses

State of Texas Certified Community Health Worker/Promotora April 2013 to June 2014

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