Fanny Rodriguez

New Milford CT ***** 203-***-**** adz7db@r.postjobfree.com

OBJECTIVE

To obtain a position where my work experience, aptitude and drive will be effectively utilized and implemented.

SUMMARY

•Experienced in account reconciliation & billing

•Maintain accurate enrollment records for over 7000 families.

•Supervision of up to 6 associates during high volume enrollment periods.

•Met daily objectives set by the central office and leadership.

•Acted as a role model and mentor for other office associates.

•Bilingual and able to communicate effectively both orally and in writing in both English and Spanish

•Able to maintain satisfactory attendance and punctuality standard

•Able to handle typical and crisis situations efficiently and effectively

•Excellent leadership skills developed through supervision of team training and support

•Sound verbal and written communication skills

TECHNICAL SKILLS & TRAINING

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

•Installation and configuration of computer hardware, software, systems, networks, and printers

•Ability to stick to deadlines, prioritize and display problem-solving skills

•Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

•Cloud Platform Support to include Microsoft Intune, Azure, Office 700+, and Google Cloud

•Implementation of wireless networks, and various topologies

EDUCATION

Information Technology Security Administrator MyComputerCareer Date: August 2021

Completed 353+ hours of hands-on virtual class and lab instruction

Reading Area Community College Reading, PA September 1999 - December 2001

Associates in Business Administration Degree

PROFESSIONAL EXPERIENCE

Company: Family & Children's Aid

Tittle: Billing Coordinator (Hybrid-Remote)

Date: January 2023 -Present Position

•Responsible for handling all accounts payable by supervising invoicing and communicating directly with clients.

•Billing coordinators make sure that all customers are charged appropriately by keeping thorough records of all payments and bills.

•DSS & Trizetto Upload.

• Insurance verification.

Company: CoWorx Staffing Services (Cartus)

Tittle: Data Control/File Set Up Specialist (Fully-Remote)

Date-January 2022 - September 2022

•Input of customer data in Atlas system.

•Management and Maintenance of coding matrices.

•Coding of relocation authorizations and distribution.

•Tracking and recording of files in team database.

•Subject Matter Expert for client requirements for specific client portfolio.

•Identification and communication of potential gaps in coding matrices to client services account management teams.

Company: Danbury Public Schools, Danbury CT Billing Specialist

Title: Data Entry/Billing Specialist Date-August 2008- August 2021

•Processed payments and kept track of accounts for parents.

•Prepared and sent out bills, invoices, and yearly tax statements.

•Verified billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted

•Verified discrepancies by and resolve parents’ clients’ billing issues

•Facilitated invoices due to the parents by sending bill reminders and making collection calls to outstanding accounts

•Generated and maintained weekly parent payment reports for Program Managers and Facilitators

Company: Creative Kids Child Care

Title: Teacher’s Assistant Date: April 2004-July 2008

•Working with children in a wide range of recreational and educational activities (i.e., homework help, sports, table games, arts and crafts, field trips, etc.)

•Assisted in the tasks of developing, implementing educational activities and recreational programs

•Assisted with lesson planning and execution of daily activities.

•Prepared light snacks and meals.

•Provide and maintain safe, clean and learning environment for students

Company: Xpect Discounts

Title: Cashier/Assistant Supervisor

Date :2002 – March 2004

•Customer Service Representative

•Reported, investigated, mediated, and resolved customer claims

•Handled and processed incoming cash and payments

•Worked both cashier and lottery machine

•Created schedules for all employees

References Available Upon Request

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