Crystal Sherman

**** ****** *****, **** *****, TX 76115

Phone: 682-***-****

Email: adz7d1@r.postjobfree.com

Objective

Strong independent individual seeking a challenging yet rewarding role where experience can be used by providing fast, accurate, and empathetic support to a wide range of customers. Employment

Procurement Analyst 09/2021 – 12/2022

Ceris Fort Worth, TX

- Requested medical records and itemized bill letters of intent via fax, email, or mail for patients seen at various hospitals in Texas

- Obtained information by contacting via phone the appropriate personnel to check on the status of medical records or itemized bill requests

- Received requested documents via fax, email, or mail and save into Scheck system Customer Service Representative 01/2021 -07/2021

U S Health Group Fort Worth, TX

- Assisted with inbound calls from health insurance members regarding various issues

- Assisted customers with changing personal information: bank records, health plan cancellations, effective date changes, health insurance premium issues

- Calm and professional in stressful situations and effectively diffused tensed situations

- Exceeded company productivity standards on consistent basis

- Made outbound calls to obtain account information SAL Clerk, Office Clerk, General 09/18 – 01/2020

Mental Health Mental Resources Fort Worth, TX

- Performed office clerical functions in support of the early childhood intervention team

- Copied, scanned, faxed, and filed documents to maintain office records

- Audited and resolved daily electronic and paper documentation from staff

- Ensured accurate calculations and codin on daily SAL information and payroll date in compliance with applicable procedures

- Printed notes and documents daily

- Made intake folders for staff per week

Application Specialist 11/2017 – 01/2018

Examination Medical Services Inc Fort Worth, TX

- Scheduled outbound calls to potential health insurance members for verification

- Verified personal information from the member to proceed health insurance application

- Typed detail notes

Customer Service Representative 06/2016 – 11-2017

Examination Management Services Fort Worth, TX

- Responsible for outbound calls to insurance members to schedule a health house call visit with a Nurse Practitioner

- Managed multiple medical scheduling projects with accuracy and professionalism Medical Insurance Billing and Coding Extern 03/2016 – 04/2016 Delta Medical Burleson, TX

- Answered incoming/outcoming calls

- Scanned and faxed physician pharmacy order forms

- Set patient’s appointments

- Disposed of HIPPA related documentation

Customer Service 02/2014 – 04/2014

Ross and Matthews Law Firm Fort Worth, TX

- Acted a liaison between Legal Shield members and the attorneys

- Opened old and new cases for clients to speak to an attorney

- Sent messages to the attorneys about the clients via email

- Performed quality assurance for clients in the form of call backs from attorneys Education History

Medical Insurance Billing and Coding, Vocational Certification 05/2016 Everest College Fort Worth, TX

Pre-Law, 3 years 02/2011

Tarrant County College Fort Worth, TX

High School, General Diploma 05/2003

Oscar Dean Wyatt High School Fort Worth, TX

References

Upon request

Contact this candidate