Shyam S

Mob: +1-484-***-**** e-mail: adz7cn@r.postjobfree.com

Having 15+ years of Strong Mainframes, .net experience in Production support, Application support, and Development, Manual Testing

I have a successful track record of delivering large enterprise projects in Banking& Financial services, Insurance and Automobile sectors. During my tenure I have worked with various clients like Novartis, Duke Energy, Ameriprise, AMEX. (American Express), Key Bank, Traveler insurance, ACE, HBOS (Heulix bank of Scotland) and Renault Nissan, to bring into focus my ability to reach the Organizational Objectives and adding value to the Organization.

Certification: ITIL V3 Certification

Technical skills and Responsibilities include:

Mainframe: Source Analyzer, workflow monitor, Production support, Application Support, Development, Maintenance

Cloud Knowledge: Salesforce

Languages: COBOLII, JCL, CICS, PL/SQL, HTML, REXX

Databases: VSAM, DB2, IMS/DB, DB2, stored procedures

Operating systems: Windows 98/2000 and XP, z/OS, OS390

Utilities: TSO/ISPF, SDSF, VSAM, SPUFI, FTP and QMF.

Tools: IBM Tivoli Workload Scheduler, Control-M, Service now, Gomez, INFOGIX, File-Aid, Endeavor, Expeditor, CA-7, FAIMS, CHANGEMAN, INFOMAN, JIRA, SQL, TIVOLI, Job Track, KIBANA, Sitescope, HP Diagnostic, Middleware: MQ Series.

ETL:Power Center and Power Exchange

Platforms/Systems: Windows, UNIX, Linus, IBM Mainframe

IBM Assembler Mainframe Series, such as the IBM/370 and following models, is the environment in which the programming is done. This is a set of notes on accessing the IBM Mainframe and creating an assembler language program to run on the system

Responsible for Project Planning and development, Monitoring, Delivery, Problem Management, Risk Management and identifying of Mitigation plans. Presenting the project status report and Dashboard with progress chart.

Monitoring the batch jobs for all the communications to ensure all the outbound communications from Upstream and Downstream are sent to the customers within SLA.

Having good analysis and programming and debugging skills for large application development systems, data modeling and Business Process Management BPM. Expertise using PPM tool for creating service requests.

Support/Monitor critical jobs, daily cycles, batch jobs and online applications

Handling Abend jobs and resolving the abends and working on High priority Incidents with sev1 and sev2 & sev3 Incidents and providing L2 and L3 support.

Batch job Scheduling, Handling job Abends, joining bridges, Working on IPL, Disaster recovery.

Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements gathering, Analysis/Design, Development and Testing.

Participated in the QA meetings to understand the user requirements by interacting with business analysts.

Maintain effective communication with the development engineers on project requirement changes.

Prepared Test cases, Test scenarios, expected results and prioritized tests based on the business needs for Conversions, Mortgage.

Participated in Defect triage meetings

Execute test plans and create test reports to describe program evaluation, testing, and correction

Ensured on time deliverables without any compromise

Abend handling jobs with high priority with sev1 and sev2 & sev3 Incidents and providing L2 and L3 support.

Developing and delivering on user reported and automated Incidents based on priority.

Proactively Identifying and providing the permanent fixes for the re-occurring incidents.

Performing application Enhancements, code enhancements, bug fixing, and coordinating with different support teams to resolve the issues on severity basis.

Handling the Client calls and providing the immediate response/solution to the customer inquiries Delivery of the outbound communications with in SLA.

Analyzing the customer requirement and Carrying out impact analysis. IPL activates, disaster recovery, Perform and verify system configuration changes as specified during weekend maintenance /shutdown periods.

Analyzing the existing code and Code changes as per the client requirement.

Involved in pre implementation and post implementation process

Client: Novartis Dec 2019 to July2023.

As Senior Application Team Member responsible for Handling 20+ Applications for managing and improving the performance, availability and support of Development IT applications across their full life cycles. As a Application member needs to ensure applications: satisfy customer requirements; have robust support models which ensure compliance to all relevant Novartis processes; are managed through their full lifecyle based on customer and operational needs. Having strong customer communication skills, advanced knowledge of managing IT applications in a regulated environment, strong vendor service management skills, people management experience and project management.

Language & Tools : Cobol,Jcl,DB2, ASP.NET, DOCNAV, Service now, IT360,SNOW.Tivoli, Job track, Control-M, File-aid, Spufi, Endeavor, Changeman, JIRA, SQL, Gomez, Kibana.

Analysis, Designing and developing mainframe programs by understanding business requirements.

Designing and developing of new programs with COBOL, JCL, DB2 and VSAM, CICS

Maintain IBM Tivoli jobs and implementation and changes of jobs as required by business

Resolve production issues manage inbound and outbound file transmissions.

Involved in creating Functional Design and technical design documentations

Created ad-hoc reports as needed by client

Performance tuning on DB2 queries.

Support/Monitor critical jobs, daily cycles, batch jobs and online applications

Handling Abend jobs and resolving the abends and working on High priority Incidents with sev1 and sev2 & sev3 Incidents and providing L2 and L3 support.

Working on Disaster recovery and IPL schedules on every weekend.

Support system files and upgrades, change controls and standard review.

Support System Change Control Standards Review and month end quarter end Activities.

Involved in ad-hoc and production bug fix activities allocated by clients.

Running multiple QA and UAT cycles and sharing results with business.

Provide post implementation monitoring and support.

Involved in solving production queries.

Responsible for guiding new team members, assisting peers, tracking workflow, delivering

high quality project enhancements, Status reporting, defect tracking and metrics collection.

Ensure high quality deliverables from the team on time.

Ensure client satisfaction on project.

Client: DUKE Energy 10/2017 – 06/2019 Role: Senior Team Lead

At Duke Energy, as a Team Lead for the Offshore Technical Operations team for 24/7 production Support, took responsibilities for managing a team at offshore for ABB supporting the team with the required technical support.

Languages: Cobol, Jcl, db2, sql,Vsam.

Skill & tools: Service now, Jobtrack, Endeavour, Linux, SQL, TOAD, Winscp, BMC remedy tool, Introscope, Power tool, CAWA Job monitoring tool, Informatica tool.

Responsibilities

Involving and handling critical tickets and the Root cause of the issues

Working on disaster recovery for Storm center for ABB

One-point contact for technical issues during the Offshore hours as Tower lead for ABB

Responsible and providing weekly, monthly Deck.

Involving and handling Failover deployment for linux servers

Working on incident and providing solutions to the users.

Handling stress testing on the servers and behavior of the servers.

Responsible for Technical Linux patching .

Handling daily client calls and onsite sync up calls.

AMERIPRISE ONE Account ACH, Hyderabad, India 11/2016 - 9/2017

Role: Senior Team Lead

Client: Ameriprise, Offshore

Senior Associate

At Ameriprise, as a Team Lead for the Offshore Technical Operations team for 24/7 Support, took responsibilities for managing a team of 15 - L1 Members, 8 - L2 Members alongside supporting the team with the required technical support.

Responsibilities

Team Lead - Responsible for managing a team and taking the delivery on ongoing issues.

Responsible for Project Planning, Monitoring, Delivery, Problem Management, Risk Management and identifying of rootcause.

Onboarding and engaging the team for the regular Operational activities

Operational Metrix on need basis

Risk, Impact Analysis for the Changes scheduled

One-point contact for technical issues during the Offshore hours as Tower lead.

Shift Roster, Operation Roster and other required documentations for the Operations BAU

Handling the Client calls and providing the immediate response/solution to the customer inquiries Delivery of the outbound communications with in SLA.

Play a key role in the development/automation of SQL queries while preparing the test case scripts

Test data creation in case of the onsite/offshore model and if the data is sensitive.

Performing RCA (Root Cause Analysis) of the failed test cases and provide the related data samples to client.

Identify the bugs/issues/problem and provide solutions for potential issues based on the knowledge acquired on the application

KEYBANK - FNFG - Collections & Recovery, Hyderabad, India 03/2016 - 10/2016

Project Description: KeyBank is an American regional bank headquartered in Cleveland, Ohio. As of 2013, it is the 22nd largest bank in the United States based on total deposits. It is the 29th largest bank in the United States by total assets. Since 2008, KeyBank has been the only major bank based in Cleveland.

Reponsibilities:

•Participated in the QA meetings to understand the user requirements by interacting with business analysts.

•Maintain effective communication with the development engineers on project requirement changes.

•Prepared Test cases, Test scenarios, expected results and prioritized tests based on the business needs for Conversions, Mortgage.

•Participated in Defect triage meetings

•Execute test plans and create test reports to describe program evaluation, testing, and correction

•Ensured on time deliverables without any compromise

•Performed other essential job responsibilities under the guidance of Onsite Members.

•Provided Test case walkthrough for the sprint wise requirements.

•Created master test scripts for overall FNFG collections and recovery projects.

•Coordination with onshore Test leads for the list of profiles to be used.

•Performed Test executions in Batch processing, one time load, MOCK1, MOCK2, Dress Rehearsals.

Amex (American Express) - eComm application, Hyderabad, India 03/2011 – 02/2016

As an IT- Senior Team Member in Amex, I am responsible for identified the risk areas in eComm applications and provided possible solutions for improvement to the platform.

As an offshore I would try to meet all the goals assigned to me and will strive for exceeding the expectations set on me.

Analyzed the traffic on the Message Queues in eComm Applications and identified possible opportunities for reducing the burden of persistent messages over the Alerts Message queues. Also coordinated with business, Comm Utility and Alerts application teams in successfully implementing the proposed solutions for removing the MQ Dependency.

Performed a crucial role in managing the work load across offshore team members to pitch the client deliverables (reports of impacted CMs due to any issue marketwise/template wise) and resolving the critical issues (Issues with Check free e-bills, Payment due, Line of Credit and Balance Update alerts, Backlogs issues at Downstream system, Issues arise after SQP changes) without escalations.

Role: Programmer Analyst

Traveler’s Insurance - 7/2010 - 3/2011

As a senior Team Member MI Support team provides support to CLAIM MI application. Travelers offer a wide variety of insurance and surety products, as well as risk management services, to numerous types of businesses, organizations and individuals. Travelers products are distributed primarily through U.S. independent insurance agents and brokers.

As part of Project Actively involved in extracting the IMS-data enhancements requested by business and other interfacing areas Ad-hoc analysis, one-shot for targets and maintenance.

ACE Insurance 3/2010 - 7/2010

The ACE Application Support and development team provides support to INFOGIX (UNITECH) Balance & Control application. All sev2 & sev3 incidents were taken care by our team in this tool. In addition to handling incidents we will be working on analysis and enhancement for problem release. Also involving in developing the new controls taken care by our team.

As part of Team Actively involved in Coding the new controls in Infogix, involved in analysis, enhancement & unit testing for new controls, Creating the batch cards Coding of New Procedures and JCL’s as per the Requirements.

HBOS (Heulix bank of Scotland) 10/2009 - 7/2010

The HBOS HUON Application Support team provides support to HUON I&I application In addition to handling incidents we will be working on analysis and enhancement for problem release. Also adhoc requests were taken care by our team. Following the merger of Halifax and Bank of Scotland on 10th September 2001.

As part of Team Actively involved in writing spufi fix, involved in analysis, enhancement & unit testing for problem release, Involved in writing queries for adhoc requests.

Previous Employers -Renault Nissan

Renault(RPL) - 2/2008 - 2/2009

Worked as a Programmer in a migration project. Project comprises of migrating the existing RPL system compatible with the next releases of Z/OS, CICS, IMS, and DB2. Aim of the project was to convert the RPL (PL/1) code to COBOL using the third party tool from Metaware. Job Responsibilities are to analyze the RPL program written in PL1 and convert it into a COBOL program using the tool. Create the unit test scenarios and execute them successfully under the new environment.

Education & Certification

Bachelor of Technology in Instrumentation & Control Engineering in year2006 from K.S.R.M Engineering College, Sri Venkateshwara University, Kadapa, Andhra Pradesh, India

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