Monica Machado

**** **. **** **** #**** Henderson, Nevada 89052

239-***-****

adz7bs@r.postjobfree.com

Objective & Summary

Seeking a position with the opportunity to grow. Motivated food service professional with 23 years of food and beverage experience in casual and upscale dining. Server who is highly energetic, outgoing, and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Experience

Brooks Burgers March 2022-August 2023

Lead Server Naples, FL

Correctly received orders, process payments, and respond appropriately to guest.

Responsible for pre-shift and post-shift preparation duties and new employee training.

Maintained cleanliness of server and bartending area focusing on employee needs.

Ensured guests were highly satisfied with their experience and professionally handled conflict.

Trail Café and Grill December 2017- July 2022

Lead Server Naples, FL

Provided friendly and casual experience for guests and developed connections with regulars.

Maintained clean and stocked workstation.

Fast and efficient server, used to handling over 8 tables at once.

Trained new employees on restaurant expectations, menu, and guest experience.

Pelican Bay Country Club October 2018- July 2022

Server Naples, FL

Experienced in serving lunch and dinner to 100-150 customers per shift.

Memorized over 30 menu items and rotating specials to give customized recommendations to guests.

Developed connections with club members memorizing their dinner likings and ensured each experience was as memorable as their last.

Assisted customers with dietary restrictions and food allergies by choosing appropriate menu options.

AZN Cuisine September 2015- August 2021

Server Naples, FL

Exceeded sales targets by understanding preferences and recommending high-margin menu items.

Memorized a diverse menu curated to multiple Asian cuisine.

Served over 100 guests per night, as it was located in a popular area catered to entertainment and dining.

Worked harmoniously and professionally with co-workers and supervisors.

Skills

Fluent in both English and Spanish.

Certified Food Handler Safety by the Southern Nevada Health District.

Trained to work with various POS systems.

Ability to work under pressure and in high paced environments.

A warm personality, attentive and smartly presentable.

Highly skilled in cocktail and wine knowledge.

Dedicated team player, customer-oriented, and high passion for culinary and customer satisfaction.

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