krishnaswathi.chundru

E-Mail: adz7bo@r.postjobfree.com

Mobile: 404-***-****

PROFILE SUMMARY:

Over all 7 years of experience in IT industry including 5+ years of extensive experience in Salesforce.com CRM and Client Server Technologies.

Experience in SFDC administration, implementation and customization, and an In-depth understanding of Salesforce.com CRM business processes.

Gathering and documenting Business and Functional Requirements (BRD, FRD), User Requirements, Use Cases, System Requirement Specs (SRS), Prototyping, Surveys, User Stories, Joint Application Requirement/ Design (JAR / JAD) and Brainstorming.

Experience working with Force.com IDE for development and deployment.

Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders and report extractions to various formats. Design of Visual Force Pages, Apex Classes, Controllers & Triggers.

Proficient in Data Migration tools like Apex Data Loader, Excel Connector to Import and Export the data to the Salesforce.com platform.

Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Strong knowledge of Marketing, Sales and Service clouds and worked with products, proposals, Quotes.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.

Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Experience building reports and dashboards, customizing them as per user requirements.

Written SOQL and SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects in Apex.

Involved in many new product development projects, worked with cross functional teams and had experience with agile and waterfall methodologies.

Organized, learned to work persistently to identify and resolve complex technical issues.

Fast learner, Eager to learn new technologies and methodologies.

Highly motivated, reasoning, decision-making capability and consistently demonstrated leadership skills.

Developed Salesforce Applications by using Lightning Components, controllers, events and Used custom CSS in the Components.

TECHNICAL SKILLS:

Salesforce Technologies:

Apex Language, Apex Scheduler, Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S-Controls, Apex Web Services, LWC, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Chatter, Salesforce 1, Reports, Analytic Snapshots, Custom Objects.

Force.com Tools:

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Lightning.

Languages:

C, Java, Apex.

Web Technologies:

HTML, CSS, Java Script, Visual Force, and Web services, LWC.

Web Services:

SOAP, WSDL, XML, REST

Office Tools:

Microsoft Project, MS Visual Source Safe, MS Visio, MS Office, MS Excel, MS PowerPoint.

CERTIFICATIONS:

Salesforce Certified Administrator.

Salesforce Certified Platform Developer –I.

PROFESSIONAL EXPERIENCE:

Cloud Odyseey, Dallas, Irving (Mar 2021 – Till Date)

Title #1: Infinity Chemsol

Technology: SalesForce.com

Role: Salesforce Administrator/Developer

Description: Infinity Chemsol provides Chemicals, they Develop SRM and CRM Flows for Infinity Chemsol Integrated Leads from Indiamart. Check valid leads from enquiry level and convert leads to Enquiry. Based on enquiry status we send Quotations (PDF) to Customer’s.

If the Products are not available in the Warehouse; they will purchase from suppliers and send it to customers.

Role: Salesforce Developer

Responsibilities:

Gathering requirements by interacting with Business Users and Stakeholders to identify business system needs, evaluated solutions for business problems.

Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Work with Business Analysts and end user to determine screen layouts for a new web application.

Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary.

Integrating the application with SOAP Web services and also Informatica Web services.

Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.

Experience with Customer Support (Sales cloud)

Good Understanding of Salesforce.com Governor Limits with an ability to optimize code to respond within the limits.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the permissions based on the Organization hierarchy requirements.

Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management.

Account and Contact Management, Data Quality Management, Approvals and Workflow.

Integration With a 3rd Party Application Strike Iron for Address Verification and from Salesforce to DSS and other Internal System Installation Portal, for outbound calls using REST API. Writing Apex Classes and using Rest API Services to make Inbound and Outbound calls.

Experience in all phases of Agile Software Development Life Cycle/Scrum.

Implemented Salesforce Lightning Components With small set of users within the Organisation.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, REST, Sandbox data loading, Windows XP, Chatter, HTML, CSS, Import Wizard, Apex, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API

MytecSoft, India (Jan 2015 – Feb 2019)

Description: My tech soft Corporation is a global automotive industry leader manufacturing vehicles in 27 countries or regions and marketing the company’s products in over 170 countries and regions. Mytecsoft implemented the salesforce.com CRM application for Sales Management, Sales Lead, Opportunity, and Product Distribution Management.

Role: Salesforce Administrator

Responsibilities:

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Administered and monitored the company's Salesforce CRM Applications.

Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.

Created the workflows for automated lead routing, lead escalation and email alert and Use Leads, Accounts, Contacts, Contracts etc. (Sales Cloud).

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports, and Dashboards.

Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Agile Development Methodology was followed for the implementation.

Developed custom Business logic using Apex Classes, LWC. Used LWC components like LDS, Command Buttons, Pub Sub Model.

Supported the data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.

Experience on Tools like Data Loader, Jitter Bit, and Talend ETL.

Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Integrate of Application with Salesforce.com with using REST web services API WebSphere Cast iron.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in.

MytecSoft, India (Mar 2012 – Dec 2014)

Description: Mytecsoft is an authorized Consulting partner of Salesforce.com specializes in providing complete implementation services for Salesforce.com application. Mytecsoft implemented Sales force for many companies for Partner Relationship Management (PRM) for Salesforce.com application, Salesforce automation and Marketing Automation.

Role: Salesforce Administrator/Developer

Responsibilities:

Worked as SFDC Administrator/Developer for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Developed various Apex classes, Controller classes, Apex Triggers and Test classes for various functional needs in the application.

Performed Data Analysis and migrated data from SQL Server database to salesforce.

Provided help with testing, documenting and developing training materials and also assisted users with Reporting needs.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in setting up the Role Hierarchy and assigning the Users as per the role.

Designed various Webpages in LWC for customers to select a variety of services offered by the org and integrate them with the pricing team.

Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.

Deploying applications from Sandbox to Production using Change Sets.

Identifying the need of third-party tools, required number of licenses and users.

Administrated and monitored the company’s Salesforce CRM application.

Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products. Imported accounts and contacts data through Import Wizard.

Environment: Saleforce.com platform, Apex, Visual Force Pages, LWC, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Informatica On demand, HTML.

Role: Salesforce Administrator/Developer

Responsibilities:

Interacted with the Salesforce.com premium tech support team on a regular basis.

I worked closely with SalesForce.com consultants while implementing the solutions for their requirements.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages and LWC Components to suit to the needs of the application.

Created Customer satisfactory form by using LWC.

Created Visualforce pages that could be Rendered as PDF.

Designed, developed, and deployed Apex Classes, and Apex Triggers for various functional needs in the application.

Developed various Custom Reports and deployed them for different business user levels.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports, and saved them for further access to the users.

Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.

Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.

Have good experience in Test Methods, writing SOQL queries and working with Force.com IDE, Data Loader, Import Wizard, Force.com Explorer and salesforce.com Sandbox environments.

Demonstrated knowledge of XML, SQL, HTTP/HTTPS, and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Force.com Platform, Salesforce Enterprise Edition, Apex, Visualforce, SOQL, LWC, SOSL, Web Services API, HTML, XML, Java.

and managing users and clients.

Used Struts-tiles to develop the layout of web page. Used Hibernate as an ORM mapping tool and worked with Hibernate Query Language (HQL).

Defined the Hibernate configuration file, hibernate mapping files and created classes to persist the data into Sybase.

Involved in the implementation of Secondary Level Caching in Hibernate using Earache and created the Action classes, Action Forms Beans, Validators using Struts Framework.

EDUCATION:

B. TECH in Electronics and Communication Engineering

Lakshmi Ammal Engineering College, Chennai, India

Contact this candidate