Padmaja Gudivada

Phone: 717-***-****

Email: adz7ak@r.postjobfree.com

Summary:

I have around 15+ years of experience in software development & Production Support. During my tenure I was involved in the development of various software applications and supporting applications.

Analyze and manage incidents/problem/requests coming from users, ensuring that production incidents and enquiries from the business users are followed up until their appropriate validation.

Primary responsibility is to provide first and second line application support for various in house and vendor based Products of front office and middle office applications

Incident Management, Problem Management, Change Management, Relationship Management, Continual Service Management Process Improvement, Disaster Recovery Planning & Application availability testing.

•Provide proactive and reactive assistance to all external customers

•Drive complicated system related issues to resolution across multiple services and groups with little or no supervision. Summarizes key elements of a technical problem and assigns cases to internal and external partners as necessary

•Work with highly technical staff supporting Windows, LINUX, UNIX and SQL production servers and network devices

•Ensure a consistent method of incident management is followed, including classification, escalation paths and communication protocols

•Respond to server and network related support issues affecting agent tools, and ensure they are resolved to the customer’s satisfaction and accordingly to SLA

•Initiate and drive process changes designed to improve efficiency and customer satisfaction

•Develop standardization and consistency through process, procedures, change control and workflow management to ensure service

•Monitor multiple automated scheduling packages, Follow established escalation procedures reporting any delays or problems to the lead or Manager

•Work with Problem Resolution Coordinators to identify training opportunities and documentation development

•Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier III or management if necessary

•Tracks results to ensure that performance benchmarks are in place and measurements accurately reflect the workload and service expectations

•Level 2 Application Support for the bank’s Capital Management, Payment, Loan, Trade finance, Capital Market, and data warehouse systems.

•Troubleshoot and resolve incidents and requests of business users related to the bank’s core system within service level agreement (SLA) through call, email or ticketing system.

•Conduct and facilitate problem solving sessions to permanently resolve problem or recurring incidents.

•Provide 24/7 support for critical batch issues and resolve issues in a timely manner. Work with different IT teams across development, infrastructure and production support to assess the status or health of the application.

•Constantly communicate with business users to identify improvements in supporting the system.

•Participate in Business Continuity program from preparation, rehearsals to actual BCP.

•Effectively helps lessen the number of tasks by providing continuous improvement initiatives like developing tools to automate manual process and improving existing business process.

•Create solution and standard operating procedure (SOP) documents

•Handle escalated incident tickets and work with members of the team and developers

•Support the resolution of high impact incidents, including attendance at Incident Bridge / conference calls.

•Worked with different Bug tracking tools like JIRA and TFS

•Experience in working on source control tools like Tortoise SVN & GIT.

•Experience with CI/CD Tools

•Experience with Windows/Microsoft, Linux/Unix

•Experience working with batch and continuous operations processes.

•Batch Job Scheduling, Creation of batch jobs in windows environment

•Responsible for every phase of batch job execution (Creation, execution, troubleshooting)

•Knowledge in data architecture technologies across cloud platforms e.g., Amazon AWS, Microsoft Azure, etc.

Skills Summary

Languages:

C#, vb.net & Java

Scripting Languages

UNIX, VB Script, Java Script, JQuery and Angular 2.0 & 5

Databases:

Oracle 12c, SQL Server 2005/2016.

Scheduling Tools

Control Manager (Control-M) & Autosys

Reporting Tools:

SQL Server Reporting Service (SSRS) 2005/2008/2008R2 Crystal Reports XI,SSIS

ETL Tools:

INFORMATICA

ITSM tool:

BMC Remedy,Service Now, HPSC & JIRA

Versioning & Deployment:

TFS,Jenkins, SVN, GIT hub/Gitlab, Bitbucket & Cloudbee

Operating Systems

UNIX, Linux, Windows XP

Cloud Services

AWS[ S3/SQS/SNS/EC2/RDS],Azure

Application Monitoring

Splunk/ eG Monitoring/ Techlens

Projects Summary:

Client: MAS[Monitary Authority of Singapore], Singapore August 2021 to Till Date

Role: Senior Application Consultant(.Net developer)

Environment: Visual Studio 2017, Visual Studio 2019,Oracle, MS SQL, Informatica, .NET, C#, ASP.net,Angular, WepApi, VB, GIT, Bitbucket, Jenkins, Cloudbee, Unix,Windows, AIX server,Autosys,ControlM,JIRA,Confluence,ServiceNow,Techlens and Splunk.

Projects:

•MEPS+[ Java,oracle,Swift[SAG,SAA & HSM],MQ,Windows,Websphere & unix][Supporting Project]

•MCS [Java,oracle,Swift[SAG,SAA & HSM],MQ,Windows,Websphere & unix][Supporting Project]

•SCRIPS - New payment type replacing Meps

•SAMS - Web application[.Net,ASP.net,Angular2.0,WepAPI,C#,Autosys and oracle]

•DWH - Data ware house project[Informatica, MS SQL, staging - Oracle(AIXserver)]

Responsibilities:

•Vendor Management -Handling Vendor based applications and taking ownership in handling from requirements disbursing till deployment in SIT, UAT & Prod using CI/ CD

•Handling enhancements/development, upgrades, configuration, testing, implementation, and user support of payments and/or securities systems.

•Deployed applications on AWS. Worked with AWS technologies Installed on AWS infrastructure.

•Monitored & collected log files on AWS resources using CloudWatch on EC2 instance which generates Simple Notification Service (SNS).

•Writing functional DotNet codes, remediate security defects, manage functional project enhancements, and contribute to transformation changes.

•Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

•Handle some automation and development to improve support activity.

•Prepare and maintain technical support as well as procedure documentation.

•Engagement with the development teams on a regular basis, and appropriate escalation of critical queries.

•Working closely with different client business operational teams like BA’s and business users to understand the business requirements.

•Ability to analyze problems and develop solutions to meet user needs. Work independently well as in team.

•Implementing temporary solutions when required, such as on the back of incidents with necessary assistance from development team and other associated teams.

•working with batch and continuous operations processes

•Batch Job Scheduling, Creation of batch jobs in windows environment

•Responsible for every phase of batch job execution (Creation, execution, troubleshooting)

•Preparing Sample UI design according to user requirement.

•Working on prototype for application.

•Implementation/Coding and debugging.

•Conducting knowledge sharing session to team on prepared documents of user requirement.

•Preparing Database design

Client: GIC[The Government of Singapore Investment Corporation], Singapore April 2019 to August 2021

Role: L3 Team Lead[Via Accenture], Senior Application Consultant[Via NCS]

Environment: Visual Studio 2017,Oracle, MS SQL, Informatica, .NET, C#, ASP.net, Angular, WepApi, VB, SVN,GIT, Bitbucket, Jenkins, Cloudbee, Unix,Windows, ControlM,JIRA,Confluence,Request Now and Splunk.

Projects:

GEMS - Corp DB Applications [.Net,ASP.net, Angular 5, WepAPI, C#, Autosys and oracle, informatica, java,unix,GIT,Cloudbee,Jenkins,ControlM ]

EPS-e Procurement system [.Net, ASP.net, Angular5, WepAPI, C#, Ms SQL, informatica, TFS, Jenkins, ControlM,Request Now ]

EPV-e Payment Vouchers [.Net, ASP.net, JQuery, WepAPI, C#, Ms SQL, informatica, TFS, Jenkins, ControlM,bm remedy,Request Now ]

CMT-case management tool [.Net, ASP.net, Angular5, WepAPI, C#, Ms SQL,informatica, TFS, Jenkins, ControlM,Request Now ]

TEAI- Travel and Expenses - Concur Interfaces

Centera-e Payments and credit approval budgeting systems files repository

GIC Public sites [PHP]

EDM Tool –event distribution management tool [PHP]

Responsibilities :

•Provide level2 and level3 application support (technical and functional)

•Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

•Handling Vendor based applications and taking ownership in handling from requirements disbursing till deployment in SIT,UAT & Prod using CI/ CD

•Handle some automation and development to improve support activity.

•Prepare and maintain technical support as well as procedure documentation.

•Engagement with the development teams on a regular basis, and appropriate escalation of critical queries.

•Working closely with different client business operational teams like BA’s and business users to understand the business requirements.

•Ability to analyze problems and develop solutions to meet user needs. Work independently well as in team.

•Implementing temporary solutions when required, such as on the back of incidents with necessary assistance from development team and other associated teams.

•working with batch and continuous operations processes

•Batch Job Scheduling, Creation of batch jobs in windows environment

•Responsible for every phase of batch job execution (Creation, execution, troubleshooting)

•Preparing Sample UI design according to user requirement.

•Working on prototype for application.

•Implementation/Coding and debugging.

•Conducting knowledge sharing session to team on prepared documents of user requirement.

•Preparing Database design

Client: Mizuho Bank, Singapore August 2017 to April 2019

Role: Senior Application Consultant[Via Ensoft](.Net developer)

Environment: Visual Studio 2015,Oracle(PL/SQL), .NET,VB.net, ASP.net,Angular, WepApi,MS MQ,TFS, Unix,Windows,JIRA.

Projects:

NLS -New loan Booking system-( .Net, ASP.net, Angular4.0, WepAPI, C#,Vb,net & Oracle)

LAMPS -Loans Administration Management Portal System-(.Net, ASP.net,Javascript, Vb,net & Oracle)

Responsibilities :

•Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

•Handle some automation and development to improve support activity.

•Prepare and maintain technical support as well as procedure documentation.

•Engagement with the development teams on a regular basis, and appropriate escalation of critical queries.

•Working closely with different client business operational teams like BA’s and business users to understand the business requirements.

•Ability to analyze problems and develop solutions to meet user needs. Work independently well as in team.

•Implementing temporary solutions when required, such as on the back of incidents with necessary assistance from development team and other associated teams.

•Preparing Sample UI design according to user requirement.

•Working on prototype for application.

•Implementation/Coding and debugging.

•Conducting knowledge sharing session to team on prepared documents of user requirement. Preparing Database design

Duration: Sep 2007 to Dec 2017

Client: Credit Agricole Corporate Investment Bank, Singapore Sept 2007 to Dec 2017

Role: Senior Application Consultant[Via Optimum solutions/IT Matterz]

Environment: Visual Studio 2012,MS SQL, Informatica, .NET, C#, ASP.net,Javascript, VB,SharePoint,TFS,Unix,Windows,Autosys,ControlM,JIRA,ServiceNow.

Projects:

•OPTIM.net [e Banking]

•PHIDIAS [Capital Market App, Credit approval application]

•GALAXY [Daily Data refresh of Card & Loan Data]

•Grant – Security maintenance internal in-house tool for applications accessing security grant tool

•CAeSecure- Digipass authentication with your User ID and Digicode

•COO TOOL KIT [Capital Market App, A SharePoint site allowing the distribution of the reports and the contribution of the users in terms of comments and data upload]

•BI CORE TIERS [Capital Market App, Daily Data refresh for KYC,AML & Compliance teams]

•SAW [Sensitive Accounting Workflow]

•ISIS CONTROLS [BI chain that will process files coming from ORACLE GL and IRIS Files. Files coming from ORACLE GL will trigger adjustment for an entities. IRIS files will provide the working days of each entities.]

•CORONA [Cash management Application for BO’s reconciliation purpose]-Vendor based application .

•CONCUR [Travel & Expenses]-Vendor based application .

Application Support Responsibilities [L1 &L2 Support Activities]:

•Provide level 1 and level 2 application support (technical and functional)

•Provide level 1 and level 2 supports to the EMEA (Europe, Middle East and Africa) branches for a core banking application including off hours support.

•Analyze and manage incidents/problem/requests coming from users.

•Ensure that production incidents and enquiries from the business users are followed up until their appropriate closure (incident communication, root cause analysis and permanent resolution).

•Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

•Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

•Handle some automation and development to improve support activity.

•Prepare and maintain technical support as well as procedure documentation.

•Engagement with the development teams on a regular basis, and appropriate escalation of critical queries.

•Provide hands on support to ensure that application issues are resolved within given time frame and without any impact to the application and escalated critical issues to L3 as per the Escalation Matrix, if required

•In the process of Business continuity requirements participating in disaster recovery exercises as required.

•Taking ownership of technical issues and incidents, perform impact analysis, communicate appropriately to stakeholders and ensure both immediate resolution and that root cause analysis is performed, then work with product owners to implement long term strategic solutions to prevent recurrences.

•Ability to analyze problems and develop solutions to meet user needs. Work independently well as in team.

•Implementing temporary solutions when required, such as on the back of incidents with necessary assistance from development team and other associated teams.

•In order to provide support services to business line in more efficient way, by owning and contributing to the knowledge share maintenance of support tools such that the team is able to not only perform repeated tasks more efficiently, and also can identify potential issues and able to resolve them before they manifest as business line issues.

L3 Responsibilities [4years]:

•Working closely with different client business operational teams like BA’s and business users to understand the business requirements.

•Data Analysis for the reporting requirements. Create sample query and develop in line query SSRS report to get business approval.

•Provide the related table information and sample query to the developers to create SSRS reports using that information.

•Financial Reports needs to be exported in the Excel format, Excel limitation of max 65536 rows workaround needs to find to serve the requirement better.

•Updating Jira tickets against each task to track the work progress.

•Used design patterns like Facade, Singleton, Abstract factory and Proxy.

•Enhanced to WCF from previous remoting procedure calls.

•Supporting the live system and resolving the problems occurred during the implementation of new changes according to the requirements.

•Analyze and manage incidents/problems/requests coming from users.

Education :

• Master’s in computer applications from Osmania University (1999-2002)

• Bachelor of Science’s from Osmania University (1997-1999)

Status: H1B

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