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Executive Assistant Customer Service

Location:
Kampala, Uganda
Salary:
$2000 monthly minimum
Posted:
October 06, 2023

Contact this candidate

Resume:

VIVIENNE TIBALEKA

Email: adz7ae@r.postjobfree.com

Tel: +256-***-******/ +256-*********

CAREER OBJECTIVE:

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the Company's goal with minimal supervision.

Skills:

● Self-motivated professional

● Good listening skills

● Multitasking abilities

● Account Management

● Teamwork and Collaboration

● Event Organization

● Database Management

● Customer Service

● Financial Recordkeeping

● Computer proficiency

Experience:

June 2023 - to-date

Executive Assistant / Threeways Shipping Services (Group) Ltd

● Managing the EXCO which involves 2 Co-Managing Directors, the Chief Finance Office, the HR office and the Chief Operation Office to include their diaries, meeting schedules, projects and events, travel booking and stay.

● Co-ordinating internal and External meetings, memos and other communications between the employees and Exco team

● Co-ordinating Board of Directors activities and events and any documentation especially for signing or followups

● Keeping tags on the calendars for the Exco team internally and externally keeping timely reminders and scheduling attendance to planned activities.

● Keeping clear communication channels between the clients and the Management

● Ensuring safety and management of the Exco Offices, Sundries, safety and cleanliness.

● Maintaining updated filing systems and contacts database 1

JUNE 2022 – JUNE 2023

Administrative Assistant / Sinopec International Petroleum Services Co. Ug, Kampala.

● Managing and Keeping Expatriate Employee data in spreadsheets & reports.

● Keeping records and reports of both local & expatriate details.

● working together with Uganda’s Immigration team to process work permits for the expatriate employees.

● Liaise with the Petroleum Authority of Uganda on the applications for Expatriates for the Tilenga Project.

● Organize and schedule meetings internally & externally.

● Apply and follow up on work permits for the expatriates coming into the country to work.

● Organize and prepare a database of Expatriate and National employees

● Reminding my Supervisor of work assignments, deadlines, meetings and follow-ups OCTOBER 2012 – DECEMBER 2017

Senior Principal Officer -Personal Assistant to Directors / Threeways Shipping Services (Group) Ltd, Kampala

● First contact point for Directors, handling calls and emails and client walk-ins.

● Managed their Diaries daily, organizing and aligning their meetings and appointments.

● Organized, planned, and booked their travels both in and out of Uganda, including transportation and accommodation.

● Planned, organized, and coordinated 3 office events, conferences, managerial meetings, staff meetings, and retreats each year.

● Typed, compiled, and prepared reports, internal memos, and correspondences, and carried out the research.

● Kept diary reminders and sent reminders to Directors for their meetings and appointment schedules.

● Managed over 5 databases for staff information, suppliers, utility bills, office sundries, travel, and meetings.

● Organized and managed documents for signatories to Directors while prioritizing them according to daily.

2

JANUARY 2010 – DECEMBER 2010

Account Officer / Ignition Uganda Limited, Kampala

● Organized and managed adverts running in the magazines.

● Monitored offshore posting advert artwork for printing.

● Found and distributed magazines at points of sale such as newspaper vendors, and supermarkets.

● Scheduled and collected the payments from clients and followed up on debt collections.

● Created and managed client databases.

SEPTEMBER 2009 – DECEMBER 2009

Events Team Coordinator / Events Warehouse Limited Kampala

● Worked under pressure and met deadlines while maintaining composure in difficult situations.

● Developed and built event concepts and plans.

● Prepared event proposals and post-event reports.

● Selected possible event suppliers and vendors.

● Met with clients to decide on event flow plans and budgets.

● Negotiated budgets and sponsorships with clients.

● Managed the allocations of event logistics.

● Managed, allocated, and supervised event teams.

● Assisted the events manager in achieving revenue goals set. OCTOBER 2006 – AUGUST 2009

Account Manager Intern / SMS Media Limited, Kampala

● Operated as the contact point for assigned customers.

● Understood, developed and maintained long-term relationships with clients.

● Ensured clients receive promised services in a timely fashion.

● Managed and attended client meetings.

● Maintained weekly reports of office internal activities. 3

● Identified new business/client opportunities.

● Keep records of client activities.

● Planning and proposal writing.

Education:

JANUARY 2020

Certification / Chartered Institute of Marketing, Kampala Foundation Certificate in Marketing

MARCH 2009

Post Graduate Diploma / Uganda Management Institute, Kampala Marketing Management

OCTOBER 2006

Bachelor of Science / Makerere University, Kampala Computer Science

DECEMBER 2002

High School Certificate / Greenhill Academy, Kampala Uganda Advanced Certificate of Education

References:

Mr. Baitwa Oscar

CEO/ Chairman

Threeways Shipping Services (Group) Ltd

89 Jinja Road, Kampala - Uganda

Tel: 031*******

Email: adz7ae@r.postjobfree.com

Allen Najjuuko

Sales Manager

Rwenzori Towers

Raxio Data Centre

Tel: 031*******

Email: adz7ae@r.postjobfree.com

Ismail Ssentongo

HR – Recruitment Officer

Sinopec International Petroleum Services Co– Uganda Tel: +256*********

Email: adz7ae@r.postjobfree.com

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