Executive Assistant Customer Service
Resume:
VIVIENNE TIBALEKA
Email: *********@*****.***
Tel: +256-***-******/ +256-*********
CAREER OBJECTIVE:
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the Company's goal with minimal supervision.
Skills:
● Self-motivated professional
● Good listening skills
● Multitasking abilities
● Account Management
● Teamwork and Collaboration
● Event Organization
● Database Management
● Customer Service
● Financial Recordkeeping
● Computer proficiency
Experience:
June 2023 - to-date
Executive Assistant / Threeways Shipping Services (Group) Ltd
● Managing the EXCO which involves 2 Co-Managing Directors, the Chief Finance Office, the HR office and the Chief Operation Office to include their diaries, meeting schedules, projects and events, travel booking and stay.
● Co-ordinating internal and External meetings, memos and other communications between the employees and Exco team
● Co-ordinating Board of Directors activities and events and any documentation especially for signing or followups
● Keeping tags on the calendars for the Exco team internally and externally keeping timely reminders and scheduling attendance to planned activities.
● Keeping clear communication channels between the clients and the Management
● Ensuring safety and management of the Exco Offices, Sundries, safety and cleanliness.
● Maintaining updated filing systems and contacts database 1
JUNE 2022 – JUNE 2023
Administrative Assistant / Sinopec International Petroleum Services Co. Ug, Kampala.
● Managing and Keeping Expatriate Employee data in spreadsheets & reports.
● Keeping records and reports of both local & expatriate details.
● working together with Uganda’s Immigration team to process work permits for the expatriate employees.
● Liaise with the Petroleum Authority of Uganda on the applications for Expatriates for the Tilenga Project.
● Organize and schedule meetings internally & externally.
● Apply and follow up on work permits for the expatriates coming into the country to work.
● Organize and prepare a database of Expatriate and National employees
● Reminding my Supervisor of work assignments, deadlines, meetings and follow-ups OCTOBER 2012 – DECEMBER 2017
Senior Principal Officer -Personal Assistant to Directors / Threeways Shipping Services (Group) Ltd, Kampala
● First contact point for Directors, handling calls and emails and client walk-ins.
● Managed their Diaries daily, organizing and aligning their meetings and appointments.
● Organized, planned, and booked their travels both in and out of Uganda, including transportation and accommodation.
● Planned, organized, and coordinated 3 office events, conferences, managerial meetings, staff meetings, and retreats each year.
● Typed, compiled, and prepared reports, internal memos, and correspondences, and carried out the research.
● Kept diary reminders and sent reminders to Directors for their meetings and appointment schedules.
● Managed over 5 databases for staff information, suppliers, utility bills, office sundries, travel, and meetings.
● Organized and managed documents for signatories to Directors while prioritizing them according to daily.
2
JANUARY 2010 – DECEMBER 2010
Account Officer / Ignition Uganda Limited, Kampala
● Organized and managed adverts running in the magazines.
● Monitored offshore posting advert artwork for printing.
● Found and distributed magazines at points of sale such as newspaper vendors, and supermarkets.
● Scheduled and collected the payments from clients and followed up on debt collections.
● Created and managed client databases.
SEPTEMBER 2009 – DECEMBER 2009
Events Team Coordinator / Events Warehouse Limited Kampala
● Worked under pressure and met deadlines while maintaining composure in difficult situations.
● Developed and built event concepts and plans.
● Prepared event proposals and post-event reports.
● Selected possible event suppliers and vendors.
● Met with clients to decide on event flow plans and budgets.
● Negotiated budgets and sponsorships with clients.
● Managed the allocations of event logistics.
● Managed, allocated, and supervised event teams.
● Assisted the events manager in achieving revenue goals set. OCTOBER 2006 – AUGUST 2009
Account Manager Intern / SMS Media Limited, Kampala
● Operated as the contact point for assigned customers.
● Understood, developed and maintained long-term relationships with clients.
● Ensured clients receive promised services in a timely fashion.
● Managed and attended client meetings.
● Maintained weekly reports of office internal activities. 3
● Identified new business/client opportunities.
● Keep records of client activities.
● Planning and proposal writing.
Education:
JANUARY 2020
Certification / Chartered Institute of Marketing, Kampala Foundation Certificate in Marketing
MARCH 2009
Post Graduate Diploma / Uganda Management Institute, Kampala Marketing Management
OCTOBER 2006
Bachelor of Science / Makerere University, Kampala Computer Science
DECEMBER 2002
High School Certificate / Greenhill Academy, Kampala Uganda Advanced Certificate of Education
References:
Mr. Baitwa Oscar
CEO/ Chairman
Threeways Shipping Services (Group) Ltd
89 Jinja Road, Kampala - Uganda
Tel: 031*******
Email: ********@*****************.***
Allen Najjuuko
Sales Manager
Rwenzori Towers
Raxio Data Centre
Tel: 031*******
Email: *****@*****.**.**
Ismail Ssentongo
HR – Recruitment Officer
Sinopec International Petroleum Services Co– Uganda Tel: +256*********
Email: **********.****@*******.***
4
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