Mark R. Craig

*** **** ***** ****

Pataskala, OH 43062

614-***-****

adz7a5@r.postjobfree.com

OBJECTIVE

Experienced sales manager with four years of exceeding sales targets looking for an opportunity to grow and motivate sales staff to accelerate sales revenue across all targets, bringing excellent communication, recruiting and proven relationship-building skills.

EDUCATION

Ohio Dominican College, Columbus, Ohio, 1992 - 1996

Secondary Education – Concentration in History

Groveport High School, Groveport, Ohio, 1989 – 1992

EXPERIENCE

CP FENTON(Revolution Mortgage), Columbus, OH, October 2021 – Present

Corporate Mortgage Recruiter

Responsible for recruiting Branch Managers through different methods including calls, social media and other resources. Conduct Zoom calls with candidates to screen recruits and identify candidates who meet specific requirements set forth by mortgage company. Conduct initial interviews to assess candidate’s qualifications and relevant experience to align with mortgage company. Coordinate and schedule follow up interviews and meetings with corporate office to ensure smooth process. Schedule candidate to visit corporate office. Build rapport and trust with the candidate. Stay updated on mortgage industry trends, best practices and changes within the mortgage industry. Build and maintain a pipeline of qualified candidates. Stay in constant contact with the candidate from initial contact through hiring process and after.

LAMAR ADVERTISING, Bakersfield, CA, November 2013 – May 2021

Amarillo, TX, June 2021 - August 2021

General Manager June 2021 – August 2021

Meet and exceed plant sales budget. Always protect the assets of the company to ensure short- and long-term financial success and visibility of the market. Ensure all department managers execute their roles and responsibilities within the legal, moral, ethical and financial framework of Lamar Advertising. Establish plant budgets and monitor key internal and external financial indicators to gauge business trends in the market and industry. Oversee the entire sales, operations, accounting functions and related personnel.

Sales Manager April 2018 – May 2021

Responsible for meeting and exceeding the plants sales budget. Responsible for hiring, training, evaluating and disciplining sales staff. Implement a strategic sales plan that expands the company’s customer base and ensures its strong presence. Coaching and performance monitoring of sales staff. Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers. Present sales, revenue and realistic sales projections to management. Ensure all structures are working properly with no obstructions. Work with Leasing Manager, Charting Manager, and Operations Manager to ensure that every customer is receiving the best customer service possible. Still maintain house accounts while managing Account Executives..

Sales Account Executive November 2013 – March 2018

Meet and exceed sales objective in the assigned territory by promoting and selling outdoor advertising to qualified advertisers. Use professional sales techniques, build relationships and develop long-term advertising relationships that grow sales. Prepare written presentations, reports, and proposals to present to clients. Maintain accounts receivable. Planed each day, week and month prior to the month. Maintained a professional sales appearance. Maintain organized up to date records. Assist with training for new Account Executives.

MORTGAGE INVESTORS CORP., Bakersfield, CA, September 2010 – October 2013

Mortgage Loan Officer

Consulted with Veterans in their homes in order to refinance their current VA home mortgages. Completed application and proper documentation with borrowers to obtain new loan. Collected all necessary documentation from borrower in order to approve new loan. Answer all questions from borrower regarding the application process. Assisted Manager with training new loan of icers in field and in classroom setting. Worked with Manager to develop new sales techniques.

CHASE BANK, Columbus, Ohio, February 2009 – August 2010

Mortgage Loan Officer

Worked in both call center and retail branches assisting borrowers in completing the loan application, required forms, and gathering appropriate documentation necessary for beginning loan process. Evaluate loan applications and documentation by confirming credit worthiness. Interviewing new and existing customers about their loan needs and advising those customers of appropriate products, terms, and pricing, while gathering any additional required information. Communicate with borrowers to keep them updated and engaged in successfully completing the loan process. Worked with products such as, FHA, VA, and Conventional loans. Worked with processing department and underwriting department to ensure loan closes. Generated new business through ongoing development of current and new realtor, builder, and referral relationships.

HUNTINGTON NATIONAL BANK, Columbus, Ohio, July 2003 – February 2009

Manager – Loan/Lease/Mortgage Collections July 2003 – February 2009

Provide Representatives with leadership and development to enhance their abilities. Take over escalated calls for Representatives when needed. Research account issues as needed. Create and review Yearly Performance Reviews and provide monthly coaching sessions for each individual. Motivating team to perform at very high standards. Work with other departments within the corporation to ensure customers are getting the customer service needed. Scheduling individuals to ensure our department standards are being met. Monthly account reviews and monitors (audits) to ensure we are maintaining a high level of customer service and achieving departmental goals. Monthly forecasting of department goals. Do an internal audit on accounts to ensure that the accounts are being worked thoroughly and properly. Work with other Managers in department to implement and update new Policy and Procedures for the department. Interview potential candidates for job opportunities. Implement performance management as needed.

BANK ONE CORPORATION, Columbus, Ohio, March 2001 – July 2003

Interim Manager – Mortgage Collections Feb. 2003 – July 2003

Acting as manager of department. Manage 4 Supervisors and the daily workflow of the business. Review and recommend new methods and procedures to make daily operations efficient. Resolve complex problems. Total staff managed between 45-55 employees. Help develop team of Supervisors. Energetic, enthusiastic and possess the stamina needed to make a positive impact. Ensure the assigned area is properly staffed and all personnel are developed. Take escalated customer complaints. Monthly forecasting for department goals. Work with all levels of management to ensure business is running smoothly. Monthly coaching and feedback sessions with Supervisors. Handle disputes from customers ranging from booking issues to missing payments.

Supervisor – Mortgage Collections March 2001 – Feb. 2003

Supervise real time activity within the Call Center. Provide Representatives with leadership and development to enhance their abilities. Take over escalated calls for Representatives when needed. Research account issues as needed. Give performance appraisals and provide monthly coaching sessions for each individual. Motivating team to perform at very high standards. Work with other departments within the corporation to ensure customers are getting the customer service needed. Creating dialer strategies and scheduling individuals to ensure our department standards are being met. Weekly account reviews and monitors (audits) to ensure we are maintaining a high level of customer service and achieving departmental goals. Monthly forecasting of department goals. Do an internal audit on accounts to ensure that the accounts are being worked thoroughly and properly. Act as interim Manager while my manager is out of the office and perform manager duties.

Contact this candidate