Sonia Sondhi

Jamaica, NY 201-***-****

adz79t@r.postjobfree.com

Phlebotomist with 6+ years of expertise in customer service, problem-solving, and organizational skills. Experienced in blood-sample testing and collection. Instrumental in performing 10+ venipunctures, injections, immunizations, and patient intakes. Fluent in written and oral English, Hindi, Punjabi, and Urdu.

CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Technical Skills

PROFESSIONAL EXPERIENCE

Currently working Family practice

Working as a medical assistant since (05-05-2033)

• Draw blood samples

• Collect urine samples

• Collect breath test

• Follow doctor’s orders for each patient’s test and collecting samples for different labs

• Add results, fax and patient’s documents in EMR e clinical

• Collecting copays and check insurance validity

• Performing EKG

• Scheduling patients

• Informing by calling labs to collect samples at the end of each days

• Explaining patients how to collect samples if needed for particular test

• Giving flu shots,B12 shots,T-Dap shots

Parker Jewish Institute Healthcare and Rehabilitation from 03-20-2023 to 04-28-2023 Worked as a Medicaid clerk (short term contract through staffing agency )

• Filing and scanning Discharged and deceased patient’s documents

• Filling application and check eligibility for medicaid

• Inform patients if their Medicaid days about to be exhausted and offer other options to cover copays and any other cost relevant

Ezra Medical New York,NY 02-15-2023 to 03-15-2023 Worked as a Medical Assistant in Gynecology and Obstetrics

• Taking vitals and enter the patient info in Next Gen

• Update Gynecological history of patients

• Venipuncture

• Pap smear

• Urinalysis

• Urine culture

• Urine pregnancy test

• Prepare orders for laboratory to pick up as per physician order

• Triage patients

• Monitor fetal heart rate

• Assist physician in Endometrial biopsy and collecting other samples necessary Family practice clinic New York,NY Sep 2022 to Dec 2022 Working as a Phlebotomist/ Medical Assistant

• Draw blood samples

• Collect urine samples

• Collect breath test

• Follow doctor’s orders for each patient’s test and collecting samples for different labs

• Add results, fax and patient’s documents in EMR e clinical

• Collecting copays and check insurance validity

• Performing EKG

• Scheduling patients

• informing by calling labs to collect samples at the end of each days

• Explaining patients how to collect samples if needed for certain take home test Spectrum New York, NY 2020 - 2022

Technical Support Specialist

• Handled customer technical support cases through phone and email submissions.

• Updated the company website with technical tips and brief documents.

• Maintained client confidence by keeping private information confidential.

• Train users on new software/Interface over the phone, or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages.

• Evaluated system potential by assessing compatibility of new programs with existing programs. Dish Network New York, NY 2019 - 2020

Technical Support Specialist

• Same responsibilities as the above position.

Hallmark Aviation New York, NY 2018 - 2019

Supervisor

• Managed the workflow of employees, created team schedules, and delegated tasks.

• Assessed the work performance of employees and identified areas that needed improvement.

• Ensured that business goals, deadlines, and performance standards were met.

• Trained 5+ new hires and made sure they understood their roles.

• Set goals for workers and made sure they complied with the company’s plans and vision.

• Recommended new employees to the human resources team based on an assessment of their performance.

• Reported performance records and evaluations to HR and senior management. Dynamic Marketing Solution Montreal, Quebec 2016 - 2017 Customer Service Representative

• Managed large amounts of inbound and outbound calls in a timely manner.

• Followed communication “scripts” when handling different topics.

• Identified customers’ needs, clarified information, researched every issue, and provided solutions.

• Seized opportunities to upsell products when they arose.

• Keep records of all conversations in the call center database in a comprehensible way.

• Frequently attended educational seminars to improve knowledge and performance level. EDUCATION /

CERTIFICATIONS

Phlebotomy Technician Certificate Stepful New York, NY 2022 Certified Phlebotomy Technician (CPT) National Healthcareer Association (NHA) 2022 Diploma In Social Service Worker Sheridan College Mississauga, Ontario 2016 Bachelor of Homeopathic Science Baba Farid University Faridkot, India 2010 High school Diploma in Science I Banarsi Dass college I Punjab, India I 2008

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