Dear Recruiter or Hiring Manager:

I am interested in meeting with you to discuss the possibility of employment within your organization. My resume should provide a useful overview of my background and areas of experience. Documentation, references, or any additional information you may require will be furnished promptly upon your request.

I am confident that my qualifications and experience would be a great asset to your organization. I would welcome the opportunity to speak with you in person. Please feel free to contact me at your earliest convenience. I can be reached at the numbers noted above.

Thank you for your time and consideration.

Sincerely,

Angelique Buggs

PROFESSIONAL SUMMARY

Reliable and self-motivated professional with over ten years of customer service, pharmacy technician, and patient care support experience. Retired naval hospital corpsman with an associate degree in Health Science and bachelor’s degree in healthcare administration with a focus on leadership.

EDUCATION

American Military University, Charlestown, WV

Bachelor of Science Healthcare Administration w/ Leadership Focus February 2023

Associate Degree in Health Science December 2022

EXPERIENCE

Administrative Support Clerk

7/2022 to Present Navy Medicine Readiness and Training Command Jacksonville, FL

Greets patients/visitors at a front desk, information center or office setting

Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.

Obtains updates and files medical records as needed.

Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Performs other administrative and clerical duties in support of the medical care and operational support.

Creates appointment schedules and templates in patient appointment computer system.

Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system

Hospital Corpsman

12/2017 to 7/2021 U.S. Navy San Antonio, TX and Jacksonville, FL

Completed Hospital Corpsman training (May 2018)

Trained on standard nursing protocols, tactical medicine, and medical terminology.

Responsible for the management of provider schedules/appointments, develops and maintains templates and schedules for providers and technicians. Monitors daily schedules to ensure that all available appointments are utilized creating maximum access.

Ensures changes of provider schedules are authorized by the director and meet with healthcare center policy. Coordinates with group practice manager (GPM) when changes do not meet with practice policy, such as excessive leave and cancellations or improper utilization of appointment time.

Provides a variety of statistical data reports and prepares other reports as required reflecting health care provider productivity (unscheduled appointments, no-shows, end of day reports, telephone consults, un-reviewed consults etc.). identifies problem areas based on observation or discussion with clerks or health care officials and providers. initiates action to resolve problems and informs supervisor.

Reviews provider defense medical human resource systems internet (DMHRSI) and automated time attendance (ATAAPS) with appointed timekeepers for accuracy of hours reported.

Ensures contingency plans are correctly implemented with regards to systems. standard provider deductions and provides a monthly report to chief, manage care. prepares reports as directed by the director. typical subjects include administrative matters, letters of acknowledgment, general office policies, and cancellation of meetings. prepares regular and special records such as attendance, leave, files, etc.

Licensed Pharmacy Technician

11/2013 to 12/2017 Walgreens Raleigh, NC

Manage calls to and from internal and external customers for clarification of prescriptions, requesting further information or to inform them of a delay in services due to lack of needed information.

Transfer Prescription Call Backs to a Pharmacist to complete the intake/referral of a patient for services.

Transcribe the prescription and patient information from the referral documentation into the system for processing.

Obtain refill prescriptions for continued treatment and accurately attaches images to patient referral/profile.

Monitor the index queue and set the priority level for the referral

Identify and communicate issues to the Pharmacists, and/or Management.

Photo Specialist/ Service Clerk

11/2013 to 12/2015

Responsible for cash register operations, customer service, merchandising, store inventory and maintaining store signage and displays.

Operate photo processing equipment and the system to fill all orders including photos, calendars, and films.

Maintain film, paper and other supplies needed to operate the photo lab.

Handle troubleshooting system errors and handling minor repairs to the processing equipment.

Provide customers with courteous and efficient service at the register and on the sales floor.

Answer any customer questions related to merchandise, store logistics, pricing etc.

Ensure that store inventory, signage and displays are in line with store guidelines.

Assist with the training of new photo specialist and service clerks as needed.

Youth Sports Official

12/2011 to 11/2013 Kerr YMCA Raleigh, NC

Provide sports officiating, instruction, supervision, and support for members, participants, and guardians of the YMCA sports programs.

Foster an atmosphere of fun and learning about the game for all youth sports programs.

Conduct pre-game meetings, set-up and take down of equipment including proper storage of all equipment.

Work together with coaches, staff, and other officials to assure that the sports program promotes the YMCA Mission Statement.

Conduct enrollment phone calls and registration data entry for all youth sports programs.

Administrative Assistant (Summer Intern)

06/2011 to 07/2011 NACA Little Rock, AR

Answers inbound calls and responds to customer and vendor inquiries appropriately and professionally.

Directs internal and external parties to appropriate department or responsible area.

Performs other duties as assigned including filing, faxing, and delivering mail.

COMPUTER SKILLS

Proficient with Microsoft Word, Excel, PowerPoint, MHS Genesis, CHCS, DHMRSI, and Internet

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