FATIMA CLARK
*********@*****.*** • 919-***-**** • Smithfield, NC
Highly skilled and detail-oriented Legal Professional with 9+ years of experience in legal document review and drafting, contract review, fraud investigation, and dispute verification. Proficient in identifying and analyzing data, contracts, fraudulent activities, developing strategies, and collaborating with law enforcement. Possess excellent analytical, communication, and problem-solving skills.
EXPERIENCE
2014–Current
LEGAL ASSISTANT, SMITH DEBNAM
Provide extensive support to the fast-paced, high volume Creditor’s Rights Litigation Department for NC, SC, and VA practice areas
Collaborate with cross-functional teams to develop and implement processes and strategies to improve workflow
Utilize data analysis tools such as SQL to identify patterns, trends, and anomalies in transactional data
Assist in reviewing and finalizing legal documents to decrease document returns
Review and analyze contracts to provide guidance on contract standards
Ensure proper documentation of court files and internal electronic files. File prep for attorneys to utilize during court proceedings
Work closely with financial institutions such as Discover Bank, First Citizens Bank, Ford Motor Credit Company, Truist, etc
Perform and adhere to monthly regulatory training in areas such as: UDAAP, Securing Customer Information, Anti-Money Laundering, Fair Lending, Americans with Disabilities Act, and numerous others
Work closely with law enforcement agencies to provide support in investigations and service of legal documents
Manage personal collection portfolios and negotiate payment plans and settlements with consumers
Manage accounts and client records of clients, observing confidentiality and extreme discretion
Develop positive working relationship with courts, clients, law enforcement members and attorneys
2013-2014
LEGAL ASSISTANT (EXTERN) 90 HOURS COMPLETED, RIDDLE & BRANTLEY LLP
Reviewed client's medical records and billings for personal injury cases.
Formulated spreadsheets and demand packets for client's monetary settlements.
Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
Photocopied medical records and bills in order to present demand packets to insurance companies.
Managed clients' medical records, copies of accident reports, as well as medical bills.
Handled and filed clients' confidential documents both electronically and physically.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
2008–2010
ACCOUNT SPECIALIST, EMBARQ/CENTURYLINK
Accurately entered service order into computerized system and monitored customer accounts.
Preserved existing customers by educating on benefits of our products versus competitors.
Setup new accounts and up-sold existing products and services.
Completed routine and complex accounts to resolve problems.
Reviewed account activity to access financial status and evaluate discrepancies.
Adhered to standards of quality and service as well as all compliance requirements.
EDUCATION
JUNE 2013
PARALEGAL, MILLER-MOTTE COLLEGE, RALEIGH, NC
• Honors List
SKILLS
• Risk Assessment • HTML • G-Suite • Fraud Detection • Investigation Techniques • Collaborative • Customer Service • Dispute Verification
• Microsoft Office • SQL • Citrix • Cisco • Technical Skills • Critical Thinker • Self-Motivated • Problem Solver • Detailed Oriented • Organizational Skills • Communication Skills • Positive Attitude
CERTIFICATIONS
Certified Notary Public