Project Manager Customer Service

DAVID MEDINA

**** ***** **** **. ******** Springs, CO 80923 719-***-**** ************@***.***

Experience

COMCAST, INC., Colorado Springs, CO

**** ** *******

Channel Support Representative, December 2006 to March 2023

Provided guidance and work direction to Customer Service representatives and customers.

Assumed full management responsibility of a team of 2 to handle new and existing Xfinity’ premier internet service sales and installation for the West Division.

Coordinated and implemented new product upgrade testing and rollouts, process changes, and training.

Worked Xfinity orders in past pending status correcting and escalating any outstanding issues.

Assigned to One dispute to correct and educate on Xfinity Deposit compliance process and procedures.

TIME WARNER CABLE, Colorado Springs, CO

2006 - 2006

Tier 1 Technical Support Representative

Provide first level support to High-Speed Internet connectivity, email configuration support desktop/laptop virus checks.

Educated End Users on network configuration printer/file management, Schedule technicians to correct video and high-speed internet signal problems.

Advised customers of product information and upgrades for both video and internet services.

21st Communications Squadron, Colorado Springs, CO

2002 – 1998

Plans and Implementation

Provide up to date Communication specifications for Dormitories up to SCI new builds.

Maintained budget and customer requirements for each project.

Quality control inspections during and after construction completion.

Key Skills

Project Manager - Communications

Computer Security Manager

Safety Manager/Hazardous Comm

Staff Development & Training

Report & Document Preparation

Spreadsheet & Database Creation

Policies & Procedures Manual

Teambuilding and mentoring

Systems Reviews

Problem Solving

Maintained Strict Guidelines

Education

1982 – High School Graduate

1982 – Chanute AFB Fuels Technician Technical Training

1986 – Military Leadership Training

1998 – Keesler AFB Plans and Implementations (Project Management Certificate)

2002 – Colorado Technical University – PMI (Project Management Institute)

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