Eugene Y. Shuhman Home: 508-***-****

** ******* **. ****: 508-***-****

Worcester, MA 01602 E-mail: adz767@r.postjobfree.com

PROFILE

Strong skills in time management, prioritizing task and meeting deadlines.

Organized and detail oriented.

Able to multi-task in a fast-paced environment, while maintain and emphasis on quality.

Highly proficient in understanding and resolving network communication issues.

Positive feedback from the clients.

MS Windows 7/10 Sever 2003/2008/2012 MS Project/Office 2007-365

EXPIRIENCE

02/2014 – 08/2023 BNYMellon Westborough, MA

Infrastructure analyst

Provide third level support and troubleshooting for internal and external customers using Microsoft programs such as Remote Desktop or Bomgar, Citrix, and Teams chat.

Support VDI users.

Extended knowledge introubleshoot10, Microsoft Office 10/13/16/365 programs (Word. Excel, Access, Power Point, Outlook) support and troubleshot.

Add /remove users to/ from corresponding group, move computers to right containers, unlock user accounts in Active Directory.

Repair and reconfigure Dell and Lenovo hardware for desktop and laptops.

Responsible for ordering hardware from third party suppliers.

Involved in various IT projects, such as inventory equipment, moving equipment, new user computer configuration, term user equipment collection, retain data, replace network equipment in Data Center.

Imaged and encrypted desktop, laptops, tablets by using lite touch

technology with Windows10 Mac OS and customize Windows configuration that requires for particular business groups.

11/2012 –02/2014 TJX Corp. Framingham, MA

Desktop Support Technician

•Built computers for upgraded Windows 7 images for new and existing users by using Windows PE.

•Use USMT light touch to capture and restore user data from XP machines to Windows 7 machines.

•Install company’s applications remotely by using LANDesk application.

•Use HP Service Center Ticketing System to handle upcoming tickets.

•Encrypt/decrypt computers by use BitLocker encryption program.

•Deploy Windows 7 computers for end users, or ship Windows 7 computers to remote users.

•Install and troubleshoot software issues by using remote tools (Remote desktop, LANDesk, Citrix), phone, chat or directly at end user desk.

•Install and troubleshoot VPN connection issues.

•Fix hardware problems (swap HDD, change memory sticks, etc.)

•Install and troubleshoot Lotus Notes 8.5.2 issues, Oracle, Java, Cisco WebEx, web and Service base application, Microsoft SQL.

•Create and manage user accounts by using AD.

05/2012 –11/2012 Bank of New York- Mellon Westborough, MA

Deskside Support Specialist

•Built computers for upgraded Windows XP/Windows 7 images for new and existing users by using Symantec Ghost.

•Install company’s applications remotely by using Altiris.

•Use Remedy Ticketing System to handle upcoming tickets.

•Perform PC and laptops deployment and re imaging by using Altiris application for capture user date for Windows XP image, and Ghost 11.5 application for back up user data from share points. Used share drives for restore Windows XP drivers.

•Install and troubleshoot Citrix VDI desktop for virtual machines.

•Repaired replaced and rebuilt PC and laptops (Hard Drives, memory, boards, video cards)

•Troubleshoot installation issues (install/replace hardware and software patches, antivirus problems, etc.)

•Install and troubleshoot web applications (web image, BDS Desktop, Drass, web office, office 360, etc.)

•Install and troubleshoot Oracle based applications (CMS Image,/Reports, Toad, Mobius, etc.)

•Install printers and troubleshoot printer’s issues.

•Encrypt/decrypt laptop’s hard Drives.

•Install and troubleshoot Outlook 2007/2010, Lotus Notes/sametime problems.

•Use remote tools (Remote Desktop, Dame Ware, and PC Anywhere) to troubleshoot remote users issues.

•Unlock users account, reset passwords, move computers to right folder in Active Directory.

03/2011 –05/2012 CompuCom Cambridge, MA -Worcester, MA

PC Technician

•Built computers for Windows 7 image and provided retention data for term users in the Hanover Insurance Group

•Provided transfer large files (video/audio, doc, xls, ppt, pdf, pst, nsf) and user data to/from PC by using FTP client, IPSwitch, share point and Altiris programs.

•Used VMware for cross platform tasks (Windows/Linux)

•Used share point (NAS) for restore Windows XP drivers.

•Repaired replaced and rebuild PC and laptops (Hard Drives, memory)

•Used scripts for custom installation for Windows XP applications, Lotus, Internet security patches and custom software configuration for Fresenius Medical Care

08/2011 – 11/2011 Mercer Co. Norwood, MA

Help Desk Support

•Repair, replace and rebuild PC and laptops (hardware motherboards, hard drives, memory)

•Replaced disks on HP servers.

•Handle various tickets (Remedy Ticketing System) for software, virtual office, Cisco and Nortel VPN troubleshooting, network connectivity, Active Directory in Windows Server 2003/2008 environment.

•Performed repair and troubleshoot HP multifunction printer and faxes.

•Provided accommodation (prepare new desktop/laptop, prepare new phone line) and consulting for new hire.

•Provided timely tech support for call center users by phone, via IM Communicator, email.

•Provided remote assistance for outside users by using Remote Desktop and Dame Ware applications.

•Was responsible for weekly equipment inventory, such as computers, printers.

06/2011 – 07/2011 Unisys Worcester, MA

PC Technician

•Performed PC and laptops deployment and re imaging by using Altiris application for capture user date for Windows XP image and users applications.

•Back up users data by using Ghost 8.5.

•Troubleshoot installation issues (install/replace hardware and software patches, antivirus problems, etc.)

•Used scripts for custom installation for Windows XP applications, Lotus, Internet security patches and custom software configuration for Quest Diagnostic.

06/2011 – 07/2011 Siemens Co. Framingham-Worcester, MA

09/2010 – 10/2010 PC Technician

•Performed PC and laptops re image and user data migration Windows 7 for Genzyme Corp by using Acronis True Image application

•Use scripts for custom installation for Windows 7 applications, used Bit Locker for Hard Drive encryption.

•Installed Internet security patches and custom software configuration

•Repaired, replaced and rebuilt PC and laptops (hardware motherboards, hard drives, memory)

•Replaced disks on Dell servers.

•Provided daily inventory for new coming printers and drafted notice for management.

•Performed deployment, configuration, encryption and troubleshooting various Lexmark, HP printers for PwC, The Hartford Insurance Group and Sears stores, FAA in Warwick

1999 - 2009 Photo Magic Worcester, MA

Help Desk Technician

•Performed basic PC hardware and software support

•Repaired and replace hardware motherboards, hard drives, memory, modems, CD/DVD ROM drives, cables by using Windows 2000, XP, utilities, DOS utilities and vendor’s testing and repair programs.

•Performed troubleshooting for remote clients by using Remote Desktop connection.

•Repaired peripheral hardware such a printers by using Windows utilities and vendor’s software.

•Established VPN connection to remote users by using Cisco VPN software

•Repaired and reinstall software by utilizes Symantec Ghost 11.4 software, vendor’s software, monitoring utilities in Windows 2000,XP and on-line troubleshooting tools.

•Installed and troubleshoted Cisco routers 7200

•Monitored correct performance of system and application software by using Monitoring System in Windows XP

•Uploaded new images on photo machines in six different locations (Worcester, Framingham, Watertown, Fitchburg, Auburn and

oMarlborough)

•Responsibled for system maintenance by using Norton Tools Utilities

•Responsible for training new workers techniques and tips for correct use of computer software, peripheral hardware and photo machines

•Trained 11 new photo machine operators

EDUCATION A+ Certificate

Dell Certificate 2009 Desktop

Dell Certificate 2010 Portable Computers

Network Specialist Certificate Worcester, MA

Quinsigamond Community College

Certification:

Storage Technologies (EMC Corp)

IT Security

Network Management

Unix/Linux Operating System

Internetworking Protocols

MS Windows Vista/7 Client Operating System

Networking Technologies

Routing Technologies (Cisco Corp.)

Microsoft Windows 2000 Framingham, MA

Administration Certified

Program

Clark University — Computer

Career Institute

Certification

Completed certified program with hand-on training covering the following topics:

Microsoft Windows 2000 Network and Operating System

Implementing Microsoft Windows 2000 Professional and Server

Implementing a Microsoft Windows 2000 Network Infrastructure

Implementing and Administrating Microsoft Windows 2000 Directory Services

Designing a Microsoft Windows 2000 Directory Services Infrastructure

Designing a Microsoft Windows 2000 Upgrade Strategy

Designing a Secure Microsoft Windows 2000 Network

Secure Web Access using Microsoft Proxy Server 2.0

Microsoft Windows NT

Certified Program

Tel-Aviv University

Tel-Aviv, Israel

BS in Civil Engineering

University of Civil Engineering Moscow, Russia

ADDITIONAL SKILLS Languages: Fluent Russian and Hebrew

Contact this candidate