CHRISTINA THOMAS

**** ******* ******, **********, ******** 22306 · 240-***-**** ·adz762@r.postjobfree.com

Analytical, organized and detail-oriented Customer service and Sales associate. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth.

EXPERIENCE

02/21/2023- CURRENT

SENIOR LEASING AMBASSADOR ELME, (Property Buy-Out) ARLINGTON, VIRGINIA

•Quickly recognized as a Senior Sales and Marketing Ambassador due to overachieving in leasing sales.

•Efficient in analyzing comp real estate market and determining best rates or concessions.

•Excellent at engaging traffic and drawing in interested prospective leasers.

•Assist with managing renewals, tracking lease expirations and executing inhouse transfers.

•Successfully input data into Yardi system to keep record of all client interactions.

08/20/2021- 02/21/2023

SALES AND MARKETING ASSOCIATE BOZZUTO/ELME, ALEXANDRIA, VIRGINIA

•Received promotion within the company after one year of being in the Executive Concierge role to Sales and marketing Associate.

•Recognized by the company for exceeding high velocity sales goals each month and maintaining or exceeding 96% occupancy trends for 1222-Unit community.

•Successfully built brand loyalty by ensuring that the residents' experience is always stellar and by planning and executing engaging community events.

•Regularly posting to social media sites and responding to reviews.

•Responsible for ensuring the property is well maintained and reporting any issues to maintenance managers.

02/04/2019 – 08/20/2021

EXECUTIVE CONCIERGE BOZZUTO, BETHESDA, MARYLAND /WASHINGTON D.C,

•Received a promotion after one year as a Residential Concierge to Executive Concierge.

•Supervised a team of 6 or more resident concierge staff.

•Managed staff schedules and hired temporary coverage as needed.

•Planned, hosted and executed engaging community events.

•Recognized by the Montgomery County Government for outstanding recycling sustainability project ideas in transitioning to a LEED-Certified community.

•Improved online reputation by requesting and receiving 5-star reviews.

10.15.2016 – 02.01.2019

PBX COMMUNICATIONS AGENT MGM, NATIONAL HARBOR, MARYLAND

•Opened Casino/Hotel from construction.

•Acted as a knowledgeable first point of contact to all patrons by answering general Resort questions or routing issues to respective branches.

•Seamlessly multitasked administrative task while operating multiple software systems.

•Efficiently input data, manage logs and reports daily.

2012 – 2015

HOTEL CONCIERGE MARRIOTT MARQUIS, WASHINGTON DC

•Opened 2000 room Hotel from construction.

•Received a promotion after one year as a Lounge hostess to a Concierge for outstanding interpersonal and customer service skills.

•Responsible for welcoming transient guests and assisting with a variety of guest service task.

•Assisted guest with planning trips and booking reservations.

• Provided exceptional personal transient support and recommendation expertise.

EDUCATION

JUNE 2009

CROSSLAND HIGH, TEMPLE HILLS, MD

• High School Diploma

SKILLS

•Fair Housing Training

•Cyber Security Awareness

•Microsoft Suites Proficiency

•PMS Systems (Yardi, Rent Café)

•Exceptional Oral and Written Communication

•Conflict Resolution Expert

•Computerized Accounting and Manage financial operations.

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