**** * *******

Chicago, IL *****

773-***-****

adz760@r.postjobfree.com

Professional Profile

Compassionate and dedicated Human Resource Consultant with successful dispute resolutions. Patient, understanding, and able to settle employee complaints and allegations while minimizing company risks. Possessed a strong work ethic in addition to training, coaching, and motivating employees. Excellent communication skills: sensitive yet firm consultant, training junior and senior employees in understanding Human Resources policies and procedures.

Professional Experience

Macy’s Chicago, IL 2009 - 2018

Human Resource Consultant

Provided Human Resource advice and counsel to HR professionals, managers and associates on moderate to complex employee relations via different channels of communications. Expert in providing resolutions on employee relations and counseled managers on issues such as Sears policies, ADA, FMLA, Harassment, Work place violence, performance issues and approval for termination of employment.

• Provided guidance and counseled 2000 employees with respect to inquiries on HR policies and procedures

• Directed 20-40 investigations daily of employee relations problems. Ensured compliance with company policies and procedures as well as ethical standards

• Investigated workplace harassment & workplace violence, discrimination and other claims of misconduct

• Supported the Law department defending the company on employment litigation

• Assessed and prioritized cases to ensure accurate, efficient and timely resolution with HR, Legal, Loss Prevention and other applicable corporate departments

• Engaged and executed case-management to document issues and resolutions

• Adapted changes to policies and procedures, in addition to employment laws and regulations to support Business Units

• Recruited through Application Tracking System (ATS)

• Managed ATS & HRS-CHRIS for hiring, transferring & maintaining candidates’ information

• Led successful job fairs for recruitment and brand awareness

• Trained new hires with HR policies and procedures

• Coordinated new hires with management for Signature Customer Experience (SCE) training

• Processed unemployment claims

• Worked closely with management & staffing for necessary changes to staff scheduling

Marshall Fields Chicago, IL 1983 - 2009

Administrative Support Team

• Supporting the Executive Office by managing the end-to-end HR cycle from on boarding to off boarding of our workforce as part of the Human Resources team

• Processed new hire and termination paperwork in Peoplesoft

• Facilitated new hire orientation, training sessions and processed payroll

• Modified timekeeping corrections, and processed emergency pay voucher

• Processed in store accident reports for customers and associates

• Actively screened potential candidates and updated status in Taleo Software

• Acted as a liaison to associates for payroll, company benefits, and consumer/co-worker relations

• Accessed store reports and distributed to store executives and management

• Assisted executives to run store business efficiently

• Resolved all customer issues both over the phone and in person

• In charge of projects w/local organizations to drive business

• Assisted Human Resources Manager with new hires orientation, training classes and employee relations

• Actively interviewed and pre-screened prospective employees with Taleo software

• Coached floor supervisors on HR rules and regulations

Education

Harold Washington College Chicago, IL

Working toward Business Degree

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