RANDY HUNTER

FIXED OPERATIONS DIRECTOR PARTS & SERVICE CAMPING WORLD OF CHARLESTON

Charleston, SC

adz75s@r.postjobfree.com

+1-828-***-****

Detail-oriented Service Manager with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills through personal management and product training. Experience managing high-volume of service calls while maintaining quality and efficiency. Completed 2 Years of Spader Personnel Management Courses and RVDA Certified Service Advisor and Service Manager. Willing to relocate to: NC SC GA

Authorized to work in the US for any employer

Work Experience

Service/Parts Director

RV One Superstores - Raleigh, NC

December 2020 to Present

Detail-oriented Service Manager with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills through personal management and product training. Experience managing high-volume of service calls while maintaining quality and efficiency. Completed 2 Years of Spader Personnel Management Courses and RODA Certified Service Advisor and Service Manager. Service Manager

Anchor Auto Outlet - Raleigh, NC

April 2020 to Present

Manage the day to day activities in the Service Center. Duties include but are not limited to, supervise work flow to technicians, order parts, prepare invoices, prep vehicles for Sales Dept. Service & Parts Manager

Campers Inn RV - Selma, NC

March 2016 to March 2020

• Track and verifies technicians productivity and collectible efficiency.

• Monitor billing, warranty, internal and external repair orders.

• Set goals and objectives for the Service and Parts Departments.

• Manage profitability of the department while ensuring a high degree of customer satisfaction.

• Grow the volume of service work.

• Always work within company policy and protocol,

maintaining a strong commitment to a set of core values that guide me in business.

• Perform other duties as assigned by ownership.

Service Advisor

Paramount Automotive Group - Hickory, NC

May 2013 to March 2016

potential customers resulting in increased revenue.

• Handled customer issues with confidence, using conflict resolution skills to provide effective resolution to customer concerns or issues.

• Suggested add-on services that would be helpful to customers and improve bottom line.

• Completed documentation and logs each day and generated weekly reports detailing activities to submit to

Service Manager.

• Answered customer questions about services and provided detailed explanations regarding service charges.

• Maintained up-to-date knowledge of product and service changes.

• Successfully completed Master Advisor Certification for Volvo and Volkswagen.

• Achieved Service Advisor of the Year Award in 2016. Service Advisor

CAROLINA COACH & MARINE - Claremont, NC

August 2010 to May 2013

provided detailed explanations regarding service

charges.

• Promptly responded to inquiries and requests from prospective customers.

• Delivered exceptional customer service to every

customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Completed documentation and logs each day and generated weekly reports detailing activities to submit to

Service Manager.

• Effectively supported Service Department by providing support role in the absence of a Service Manager.

Store Manager

The Fresh Market - Hickory, NC

April 1994 to May 1997

Train, develop and coach Assistant Managers and team members

• Teach Assistant Managers how to manage and merchandise The Fresh Market products, drive financial metrics, and train and engage all team members

• Coach all team members how to optimize operations, further team development, and increase retention

• Ensure department adherence to all safety requirements and protocols including food safety, sanitation, and risk practices per TFM policies, and per law

• Manage the store, the inventories, and the teams for minimization of product loss

• Ensure that your team members are adhering to The Fresh Market standards and policies Education

High school or equivalent in Criminal Justice

Western Carolina University - Cullowhee, NC

August 1981 to May 1982

High School Diploma

Mcdowell High School - Marion, NC

1981

Skills

• RVDA SERVICE MANAGER CERTIFICATION

• VOLVO CERTIFIED SERVICE ADVISOR

• VOLKSWAGON CERTIFIED SERVICE ADVISOR

• RVDA CERTIFIED SERVICE ADVISOR

• RVDA CERTIFIED PARTS MANAGER

• SPADER TOTAL MANAGERMENT CERTIFICATION

• Management Experience

• Supervising Experience

• Mechanical Knowledge

• Relationship Management

• Customer Relationship Management

• Sales Management

• CRM Software

• Outside Sales

• Conflict Management

• Troubleshooting

• Automotive Repair

Certifications and Licenses

Driver's License

Forklift Certified

Present

Assessments

Sales skills — Proficient

November 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• SKILLS

• QSR Assistant Manager with Tarheel Capital. Hickory NC

• Assistant Manager Full Service Dining Conner Management Hickory NC

• Project estimation and bidding • Service reports

• Mechanical aptitude • Troubleshooting ability

• Safety and compliance • Preventive and reparative maintenance

• Customer relationship management • Maintenance and repair

Contact this candidate