Customer Service Public Schools

Rosalba Ansari/

/***** SW *** Terrace – Miami, FL 33177

Mobile: 305-***-**** Email address: adz759@r.postjobfree.com OBJECTIVE

Seeking a professional and challenging position that provides an opportunity for career advancement and will utilize my positive work ethic, interpersonal skills, and leadership abilities to make an immediate contribution as an integral part of a progressive company STRENGTH SYMMARY

• Sharp mind and ability to grasp concepts quickly

• Communicates professionally with all levels of staff and maintain highest level of confidentiality

• Proven track record for working independently and handling multiple tasks simultaneously

• Consistently demonstrates flexibility, adaptability, and enthusiasm within the team PROFESSIONAL EXPERIENCE

MIAMI DADE COUNTY PUBLIC SCHOOLS – Gloria Floyd Elementary 09/16/2022 - PRESENT SECRETARY/TREASURER

• Payroll

• Daily checking attendance teachers

• Check substitutes covering absent teachers

• Elaborate Leave Cards in a Daily Basis as well to follow up for signatures

• Daily Reports from different accounts

• Monthly Bank Reconciliation checking account

• Monthly Credit Card Reconciliation

• Daily and monthly Reports after, before school and VPK

• Process of payments (Invoices – P.O - checks)

• Principal Secretary

Nan McKay – MIAMI DADE HOUSING VOUCHER PROGRAM 05/20/2019 – 08/30/2022 CASE MANAGER

• Manage an assigned caseload of HCV participants

• Conduct annual recertification within required time frames

• Complete Interim recertifications as required

• Conduct participant briefings

• Process and monitor participant move to a new dwelling

• Determine housing assistance payment and tenant rent calculation

• Educate participants on program requirements and family obligations

• Resolve concerns between owners, tenants and the Public Housing Authority (PHA)

• Process all transactions within the PHA’s required business systems

• Maintain accurate and complete applicant/participant files

• Provide excellent customer service to participants, landlords, co-workers, clients and vendors

• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements

METRO TRAFFIC SCHOOL 03/2014 – 01/2018

Office Manager

• Management of two different offices in Miami Dade

• Registration, paperwork, scanning of DUI, DOTS, BTW clients

• Schedule appointments for classes and evaluations

• Registration and help Online clients

• Customer service

FREIGHT REVENUE RECOVERY OF MIAMI 08/2011 – 03/2014 Auditor

• Resource professional to management, staff, community, and other internal and external customers

• Represent department at informative presentations and shares with appropriate staff members unable to attend

• Composes and types of reports, minutes of meetings and other correspondence as needed or requested.

• Auditing and monitoring accounts for freight companies

• Maintains inventory of office supplies and other non-routine supplies balancing need for supplies with associated cost

• Enhances professional competence through on-going educational opportunities FELLOWSHIP CHURCH 01/2012 – 04/2014

Volunteer Support Team

• Serve as support to FC Kids Coordinator with all areas and activities as needed.

• Lead and support volunteers during regularly scheduled times or special events

• Provides and maintains reports to show attendance of attendees as needed

• Coordinates the systems and processes to run efficiently during regularly scheduled time or special events

• Assist in the planning, preparation, and logistic of special events RITZ CARLTON HOTEL – Key Biscayne 12/2005 – 09/2009 Banquet Associate

• Provides administrative support to management and customer service

• Billing and customer registration

• Maintain customer data entry and files

• Assist Banquets employees with schedules, insurance, payroll EDUCATION

Preschool Teacher Certification

Centro de Estudios Psicopedagogicos (1982)

High School Diploma

Liceo Femenino de Cundinamarca (1978)

SKILLS

Knowledge in Windows (all versions), Microsoft Word, Excel, Elite, HPI, Podio, Warehouse, SharePoint, PowerPoint, Outlook, Access, Internet, and ability to learn and master new technology. Bilingual References: Available upon request

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