Angélica R. Meza

*** ********** ***

Salinas, CA. 93907

Cell: 831-***-****

Email: adz73u@r.postjobfree.com

QUALIFICATIONS AND SKILLS:

Work well without supervision and with others

Bilingual and Biliterate in English/Spanish with the ability to translate

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Great verbal and communicational skills

Very fluent in computer skills and programs like Word, Excel, Access, and PowerPoint.

EXPERIENCE:

2/2021-06/2022 Santa Cruz County Social Services Department Santa Cruz, CA

Benefits Representative

Attended to walk in customer: took care of payments, collected paperwork needed for

their individual cases, renewed benefits on the spot when applicable.

Worked phones: this consisted of accepting applications and conducting interviews

Over the phone and approving benefits for those who qualified; phone calls also consisted

of helping clients located and were they can go for additional help and resources.

Reported to the proper channel if any case was suspected or confirmed to be fraudulent.

11/2019-02/2021 Monterey County Social Services Departments Salinas, CA

In Home Support Services (IHSS): Office Assistant II

Fulfilled all reception duties: attended to walk in customer needs, took care or set up

meetings through Outlook, filed data-entry.

Established and oversaw training and explanation of new state rules and procedures for

timesheet submittal and approval for both recipients and providers in both English

and Spanish.

Assisted the Social workers with gathering the material and information they needed for

home visits.

Assisted clients with information they needed in regards to community resource that where

suited to their needs.

04/2017-05/19 State Farm Insurance Company Salinas, CA

Certified Representative

Fulfilled state certifications for both Property/Casualty and Life Insurance

Licensed for writing Auto and fire insurance for the public

Handled all customer service questions. Complaints, requests, Process of payments and late

payments

Did many receptionist duties: attend to walk-ins, set up meetings through Outlook, filed,

data-entry

06/14-10/15 Outback Equipment Company Gilroy, CA

Administrative Assistant

Fulfilled all reception duties: attended to walk in customer needs, attended to

phone calls, created a numeric filing system based upon sale invoices, as well as

new filing system for older records

Processed and did data entry of new material arriving at the warehouse

Handled money from customers and took care of credit memos/returns and customer

satisfaction grievances

Handled shipping details on equipment and set parcels to be mailed.

EDUCATION:

June 2004 North Salinas High School: High School Diploma Salinas, CA

June2004- June 2015 Hartnell Community College: General/ Transfer Requirements; AA in Natural Sciences Salinas, CA

September 2007- June 2008 California State Polytechnic of Pomona: Engineering student Pomona, CA

February 2010- October 2010 Mount San Antonio College: Additional transfer classes Walnut, CA

February 2014-June 2015 Monterey Peninsula College: General/ Transfer Requirements Monterey, CA

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