Sarah J. Fortier

*** ********** ******, #*, ********, Alabama 35674 / 470-***-**** / adz73a@r.postjobfree.com

Professional Summary: Professional with 15+ years background in Inside Sales/Customer Service/General Office experience.

Skills: B2B Sales, cold calling, prospect qualification, relationship building, organized, tenacious follow up, self-motivated. Experienced with MS office and a variety of other computer software programs.

Experience

04/27/23 to 0923/23

Lead Generation, Payment.com

In a remote/virtual environment. Conducted outbound sales calls to potential customers using provided leads/contacts. Contact & engaged prospects in conversations, presenting product features/benefits. Customize sales pitches to address customer needs. Probing to understand customer requirements/current situation. Self-motivated, target-driven, and able to work independently. Resilient and able to handle rejection in a positive manner. Proficiency in using CRM software and other sales tools. High-speed internet connection and a dedicated home office setup.

09/2019 to 09/2022

Sales Support Associate, CVS Health, Atlanta

Responded to customer & prospect queries. Kept records of sales trends. Liaise with account managers to develop specific sales strategies. Maintaining good customer relationships & ensuring smooth team operations. Checking customer orders and account statuses. Scheduling calls, setting appointments for Sales Executives after completing the pre-qualification process.

09/2019 to 12/20/2019

Inside Sales Representative, Uber Eats, Atlanta

Performed cold calling introducing restaurant delivery partnership services, researched potential clients and markets to prepare for appointments. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Documented all customer interactions using CRM to capture data in the process system. Communicated with customers to understand customers’ needs and recommended relevant offerings.

10/2018 to 07/219

Sales Associate, C2C Resources, LLC, Atlanta

Cold calling to bring in new customers and develop new accounts. Establishing rapport to better understand client needs in providing returns on their bottom line by recovering bad debt. Recorded and documented all calls and information gathered into CRM. Follow up in a timely manner to keep the client abreast on recovery timelines.

08/2014 to 07/2018

Sales Representative/Research Associate, Apartment finder.com/ CoStar Group, Atlanta

Established new accounts through cold calling into property management companies and introducing online advertising solutions. Initiating on first call a brief introduction while establishing a calendar appointment to pre-view our on-line advertising demo. Gathering information on clients’ needs to record in CRM for future meetings. Show casing the demo to the client business needs. Sales process from old call to signed contracts.

01/2011 to 07/2014

Account Manager/Business Development - ExecuTrain of Georgia, Alpharetta

08/2010 to 12/2011

Account Manager/Business Development - Leadership Strategies, LLC Atlanta