TEBOGO MARCUS SELAMOLELA PILANE

Personal details

Full names Tebogo Marcus Selamolela

Surname Pilane

Id number 840**********

Date of birth 08 July 1984

Home language Setswana

Other language English, Northern Sotho & southern Sotho

Physical address 605 Bauhinia flat 417 Jorissen street Sunnyside Pretoria

Postal code 0002

Cell number 073******* / 079*******

Race African

Nationality South African

Drivers licence Code 10 (C1)

Current employer employed

Availability A.S.A.P

Gender Male

Educational Qualification

Last school attended

Myngenogen Private school

Grade 12 (2007)

Tertiary Qualification

1.Name of institution Corner Stone College

Course Call centre Agent

Year obtained 2009

Subjects passed Telephone Etiquette

Customer service

Inbound Call management

Debt collecting

Cross Selling & Up Selling

Communication Skills

Negotiation & Assertiveness training skill

Desk top Navigation

Internet Explorer

Microsoft Word

2.Name of institution College Campus

Course Office Computing

Year obtained 2011

Subject Passed Microsoft Word

Microsoft Excel

Microsoft Power point

Internet & Email

3. Name of institution Damelin Business College

Course Project Management

Year obtained 2019

Subjects passed Project Planning

Project Monitoring and control

Project Execution

Project Closure

Project Life cycle

Project Reviews

Time Management

Cost Management

Quality Management

Risk Management

Procurement Management

Communication Management

Managing Suppliers.

4. Name of Institution: Oxbridge academy

Course : Occupational health and safety

Year obtained : 2021

Subject passed : HIRA (Hazard Identification and Risk Assessment

: SHE Awareness

: SHE Investigation

: SHE Representative

: Safety Audit Inspection

Achievement certificates

Leading a shift certificate. Obtained on the 12th July 2012.

Junior Management & supervisor development. Obtained on the 7th November 2013.

Areas of Expertise

●Project management.

●Problem solving.

●Safety in working Environment.

●Skills development.

●Coaching and mentoring.

Career History

1.

2008 -2009

Avbob Insurance

Broker

Responsibilities

●Directly managing customer’s communication and Financial Management

●Advising the public at large about funeral planning.

●Ensures that there is flow of communication amongst all the stake holders of the institution by issuing Newsletters.

●Responsible of advising customers of the new product in the market.

●Ensures training and development as mentoring peers for efficiency and productivity.

Achievements

●Managed to reach sales target of 60%

2.

2010

Namaqua winery promotions

Position : Promoter

Responsibilities

●Directly managing product exposure and awareness

Achievements

●Increased sales of Namaqua’s new product.

3. Affinity call centre. 2011 – 2012

Position: Call centre agent

Responsibilities

Communicating to the customer new product package.

Follow up on collections of debts

Promote and sell new products to the market.

Achievements

Exposure of a product to the customers.

Increased cell phone contract commitment.

Permissible and Manageable debt of the company.

5. 2015 – 2018

BIDVEST MACARHTY CALL CENTRE ( Call-A-Car )

Position : Call centre agent

Responsibilities

Communicate new product to the customer.

Advice on Product (vehicle) offer.

Offer legal advice.

Offer home, medical and road side assistance to customers.

Cold Calling.

Cold emailing.

Customer retention.

6. Job 2019-2020

Position: Sales Executive at Audi Centre Centurion

Responsibilities:

Cold Calling

Customer relation Management

Sales

Reviewing of sales performance

Negotiating contracts and packages

Record keeping

7. Job 2021 to date

Position: Health and safety officer

Responsibilities

Identifying OHS-related training needs in the workplace

Developing, implementing, and improving the health and safety plans, programmes and procedures in the workplace.

Ensuring compliance with relevant health and safety legislation

Key Strengths

●Hard working and enthusiastic.

●A constructive team member who contributes practically to the success of the team.

●Self-motivated with high personal drive.

●Service oriented attitude and great customer facing skills.

●Strong prioritisation and time management skills with particular focus on meeting deadlines.

●Willing to learn new concepts.

●Excellent listener and communicator, effectively conveys information verbally and in writing.

●Persuasive and able to work independently.

References

Person Relationship Contact

Mr J. Frezenburg Manager (Audi) 071-***-****

Mr K. Visser Supervisor (Call-A-Car) 076-***-****

Ms L. Molepo Supervisor (Construction) 078-***-****

Contact this candidate