Zaynab Spain

Address

Kingston, PA *****

Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.

Work History

Phone

570-***-****

E-mail

adz716@r.postjobfree.com

Typing 35 wpm Empathetic Learning support Complaint resolution CRM

POS systems expert Multi-line phone talent

Professional telephone demeanor

2022-05 -

Current

2020-04 -

2022-05

2019-10 -

2020-04

Assistant Teacher

Little People Daycare

Support student physical, mental, and social development using classroom games and activities.

Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Keep students on-task with proactive behavior modification and positive reinforcement strategies.

Work From Home Agent

Radienz Living

Provided first-level end user resolution to an average of 50 customer inquiries per day escalated through all access channels (Portal, Chat, Email, and Phone).

Responded to client inquiries within established timelines, resulting in a 95% customer satisfaction rate.

Provided consultative guidance to customers towards the resolution to their service issue, resulting in a 25% decrease in repeat customer inquiries.

Team Lead Crew Member

Chik-fil-A

Acted as an advocate for the customers by documenting insights and sharing them internally with the Product team, resulting in a 20% improvement in product satisfaction among customers.

Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.

Mentored and trained a team of 10 new crew members on company policies and procedures, resulting in a 20% increase in team performance.

Education

2019-09 -

2019-12

Jolie Health & Beauty Academy - Wilkes Barre, PA

Attributes

Skilled in client experience management, customer satisfaction surveys, and problem-solving.

Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.

Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

Certifications

Phlebotomy/NHA

Contact this candidate