Keith A Smith

757-***-****

adz70t@r.postjobfree.com

IT Professional with expert knowledge of the information technology and information management needs of the Department of Defense Industry. Possessing skills in network, help desk, and hardware support. I excel at managing high-volume workloads and accomplishing superior results when faced with tight deadlines through persuasive communication and effective prioritization. I possess superior information processing and data management skills. I currently hold a DEPARTMENT OF DEFENSE TOP SECRET/SCI CLEARANCE.

OBJECTIVE

I desire to develop a federal career in the fields of information security, contracting or general business. I would also utilize information science and business administration skills to become an integral part of the team, and to become a strong leader who demonstrates and upholds the values of the company to the fullest extent.

EDUCATION

ECPI College of Technology, A.A.S Computer Networking, 2007

INFOTEC IT AND Leadership Training, Newport News, VA

Comptia Security+ Certification, 2011

Microsoft Certified Professional Certification, 2010

VMWare Certified Associate Data Center Virtualization, 2014

ECIH Certification, 2020

Cloud+ Certification, 2021

SKILLS TECHNICAL

Software: VMWare Horizon 6.0, vSphere 5.5 Workstation 12; Thin App; Teradici PCoIP Management Console 1.10.1; Microsoft AppV Virtualization Platform, Outlook 2003-2016, Office Suite 200*-****-***; WireShark Active Directory, Remedy 7.6 Ticketing Software, DameWare, Microsoft System Center Configuration Manager (SCCM), ActivClient, ACAS Security Center, Tanium, Microsoft Hyper-V

Operational Systems: Microsoft Windows XP, Vista, 7, 8, 9, 8.1, 10; Server 2008 R2, Server 2012 R2

FUNCTIONAL AND INTERPERSONAL

Detail Oriented: 10+ years of professional experience in performing analysis and troubleshooting tasks that requires attention to detail

Customer Service Oriented: 10 years of experience in assessing the needs and problems of customers and providing solutions to assist in resolving problems or identifying the necessary personnel capable of providing the solution

Oral Communication Expert: Identifies and effectively communicates ideas and information to diverse audiences with a professional composure and clarity. Capable of and willing to listen to the ideas of others to develop solutions for outstanding issues.

Problem Solving Expert: 10 years of professional experience in identifying problems and appropriate information necessary to develop the best solutions and determine the best course for resolving problems.

WORK EXPERIENCE

US Navy Cyber Defense Suffolk, Va July 2020-June2023

Operations Command

Function as a technical expert for information systems security for NGEN Computer Network Defense (CND) related security issues.

Track and report on systemic and application specific security problems in tactical and administrative systems.

Mitigate network and application specific security problems through Incident Handling methods, coordinate with Information

Review the results of incident handling details of Navy network cyber security incident/event data for reportable significance.

Coordinate and operate the Information Technology Service Management (ITSM/JIRA) Database help desk, responding to the Navy customer base in the incident/event reporting, cyber investigation, and recovery from network attacks.

Perform help desk support of incident handling cyber investigations and coordinate with IAM's and technicians outlining remediation and mitigate strategies to ensure network security guidelines are in accordance with command directives.

KBR Wylie, Norfolk, VA July 2018-June 2020

Provide tier 3 level administrative support for the Joint Staff J6 Zero Client VMWare environment

Use VMWare View Administrator in order to monitor sessions and build and maintain VMs an desktop pools

Manage VDI Image Testing Environment i.e. reconfiguring with updated image and deploying to test users to gather feedback

Apply applicable IAVM patches to the images to maintain upkeep of the network’s security posture

Utilize Teradici PCoIP Management Console to ensure that Zero Client are at the latest Firmware

LEIDOS, Norfolk, VA June 2016-June 2018

Joint Staff J6 DD ITS VMWare Virtual Desktop Infrastructure System Administrator

Provide tier 3 level administrative support for the Joint Staff J6 Zero Client VMWare envirionment

Use VMWare View Administrator in order to monitor sessions and build and maintain VMs an desktop pools

Utilize VMWare vSphere to build and manage images for the Zero Client image cycle releases

Utilize VMWare vSphere to manage host performance as well as monitor storage resources to maintain optimum performance

Run/Analyze scans on Parent Image VMs via ACAS Security Center to check for and mitigate vulnerabilities to the network per DISA guidance

Apply applicable IAVM patches to the images to maintain upkeep of the network’s security posture

Utilize Teradici PCoIP Management Console to ensure that Zero Client are at the latest Firmware

Monitor Remedy for Zero Client tickets to provide immediate resolution for user access/application issues

Develop and update Technical Documents/Standard Operating Procedures regarding day to day duties

Manage VDI Image Testing Environment i.e. reconfiguring with updated image and deploying to test users to gather feedback

LOCKHEED MARTIN CORPORATION, Suffolk, VA January 2014- June 2016

Joint Staff J6 DD ITS VMWare Virtual Desktop Infrastructure System Administrator

Provide tier 3 level administrative support for the Joint Staff J6 Zero Client VMWare envirionment

Use VMWare View Administrator in order to monitor sessions and build and maintain VMs an desktop pools

Utilize VMWare vSphere to build and manage images for the Zero Client image cycle releases

Utilize VMWare vSphere to manage host performance as well as monitor storage resources to maintain optimum performance

Run/Analyze scans on Parent Image VMs via ACAS Security Center to check for and mitigate vulnerabilities to the network per DISA guidance

Apply applicable IAVM patches to the images to maintain upkeep of the network’s security posture

Utilize Teradici PCoIP Management Console to ensure that Zero Client are at the latest Firmware

Monitor Remedy for Zero Client tickets to provide immediate resolution for user access/application issues

Develop and update Technical Documents/Standard Operating Procedures regarding day to day duties

Manage VDI Image Testing Environment i.e. reconfiguring with updated image and deploying to test users to gather feedback

SKILLS PROFILE

Actively working with various computer systems for 10 years

Ability to perform active listening while troubleshooting customer issues

Hardware/software installs

OS Upgrades/troubleshooting

Remotely configure hardware/software, laptops/PC/servers

Troubleshoot hardware and software issues i.e. errors, software associations etc.

Create users and groups and manage user accounts using Active Directory

Conduct network traffic analysis utilizing packet sniffing software

Design crucial information system schemas and diagrams for development of databases

Extensive knowledge of Microsoft Office Suite 2003-2016

Contact this candidate