Bar Manager Operations Management

Nalin Harendra Ranasinghe

RESTAURANT AND BAR MANAGER

Tel : +94-769******

Email :******************@*****.***

PERSONAL SUMMARY

CAREER OBJECTIVE

• Seeking the position wherein my skills and qualities will have preference as well as I should be able to follow my ideology about my work. This will help me to have the desired effects. SUMMARY

• Dedicated Manager with a strong work ethic and the ability to build lasting guests relationships.

• Experienced in operations management, sales, budget development, staffing, and cost control.

• Adept at communicating effectively with customers, vendors, and staff.

• Able to motivate employees to perform to their maximum potential.

• Exceptional organizational and planning skills, adaptable, enjoy new challenges AREA OF SKILL

MANAGEMENT

PROFETIONAL PERSONAL

Staff supervision Guest relation Loyal

Sales Techniques Training new colleague Attitude

Team working IT skills Good work ethic

Complain handling Food and personal hygiene Professional verbiage Minimizing waste Effective planning punctuality

PERSONAL INFORMATION

Name in full : Wijesundara Ranasinghe Pabaluwe Appuhamilage Nalin Harendra Ranasinghe Name with initials : W.R.P.A.N.H. Ranasinghe

Address : No.144/B, Hubutiyawa road, Nittabuwa, Gampaha, Sri Lanka. Date of Birth : 27th November 1986

Gender : Male

Marital Status : Married

Religion : Buddhist

Nationality : Sri Lankan

Languages : Sinhala (Native), English (Secondary)

NIC : 863321930v

Passport : N3272882

WORKING EXPERIENCES

RESTAURANT & BAR MANAGER - CINNAMON CITADEL, KANDY

(2022 NOVEMBER TO UP TO NOW)

• Coordinate daily front of the house and back of the house restaurant operations.

• Deliver superior service and maximize customer satisfaction.

• Respond efficiently and accurately to customer complaints.

• Regularly review product quality and research new vendors.

• Organize and supervise shifts.

• Appraise staff performance and provide feedback to improve productivity.

• Estimate future needs for goods, kitchen utensils and cleaning products.

• Ensure compliance with sanitation and safety regulations.

• Manage restaurant’s good image suggest ways to improve it.

• Control operational costs and identify measures to cut waste.

• Create detailed reports on weekly, monthly and annual revenues and expenses.

• Promote the brand in the local community through word-of-mouth and restaurant events.

• Recommend ways to reach a broader audience (e.g., discounts and social media ads)

• Train new and current employees on proper customer service practices.

• Implement policies and protocols that will maintain future restaurant operations.

RESTAURANT & BAR MANAGER- JETWING YALA HOTEL, YALA

(2018 DECEMBER - 2022 NOVEMBER)

• Successfully managing a buffet restaurant and A-la-carte restaurants and bars, increasing the sales, exceptional service, and family value

• Planned and managed significant remodeling projects that enhanced the ambiance of the facilities.

• Meeting and greeting customers and organize table reservations. Provide customer support by resolving their complaints about service or food quality.

• Trained service staff to enhance customer service and increase profits through suggestive selling.

• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures.

• Bookkeeping skills and ability to maintain statistical and financial records. Proficient in handling administration and paperwork.

• Ensure employees adhere to policies, procedures and regulations and provide discipline when necessary.

• Coordinate with management teams to develop strategic plans to increase production, productivity and customer service.

• Improved productivity and morale by initiating systems for accountability and by instituting effective training programs.

FOOD AND BEVERAGE ASSISTANT STEWARD - AIDA GERMAN CRUISES (UNDER CARNIVAL COOPARATION)

(2018 FEBRUARY – 2018 NOVEMBER)

• Worked as an assistant steward in semi alacarte restaurant call brauhas which serves different style of German dished all types of spirits and homemade beer.

FOOD AND BEVERAGE MANAGER- WET WATER RESORT, GAMPAHA

(2018 MAY - 2018OCTOBER)

RESTAURANT AND BAR MANAGER– THE HILL CLUB HOTEL, NUWARA ELIYA

(2015 APRIL – 2017 MARCH)

• Developing and implementing sales promotional activities.

• Setting up service standards for all dishes and drinks served in the restaurant.

• Menu planning for daily operations and special occasions.

• Recruiting staff and training them

• Establishing good relationship with guests.

• Handling Guest Complaints

• Evaluating performances appraisal and identifying the training needs.

• Purchasing and maintaining restaurant equipment’s furniture, linen, cutlery, crockery, glassware and other special service equipment.

• Maintaining stock record of restaurant equipment

• Ensuring good team spirit among the staff.

• Maintaining cleanliness and hygiene of service area.

• Preparing the monthly rosters for Restaurant and bar staff.

• Coordinating with other departments of the hotel.

FOOD AND BEVERAGE EXECUTIVE– SIGIRIYA VILLAGE HOTEL, SIGIRIYA

(2014 JANUARY – 2015 FEBRUARY)

• Assist the day to day running of all Food & Beverage outlets.

• To act for the Restaurant Manager when the need arises.

• Prepare table plan for each service when needed and to ensure employees punctuality for the operation

• Deal with customer requests and complaints.

• Ensure each guest receives the best possible dining experience.

• Playing an important role in menu planning and related.

• Ensure constant training of staff thus increase guest satisfaction.

• Maintain a good communication / rapport with all employees.

• To ensure sufficient staffing level for each service.

• To carry out special assignments entrusted by the Food & Beverage Manager. TRAINING EXPERIENCES

• I have worked in the housekeeping department at Hotel Cinnamon grand Colombo for Nine months from 17-December-2007 to 12-September-2008

• I have worked in the Food & beverage department at Hotel Hilton Colombo for six months from 08- December- 2009 to 08- June-2010.

• I have worked in the kitchen Department at Hotel Taj samudra Colombo for six months from 3rd of January 2011 to 1st of July 2011.

• I have worked in the Front office department at Ceylon Continental Hotel as a Front office Agent from 12th July 2011 to 09th December 2012.

PROFESSIONAL QUALIFICATIONS

• Successfully completed the Advance Diploma in Hotel Management and Catering, Specializing in Food & Beverage Operation at the Sri Lanka Institute of Tourism and Hotel Management in year 2013.

• I have followed Basic level Housekeeping, Front office Operations, Food & beverage operation and Professional Cookery Courses at Sri Lanka Institute of Tourism & Hotel Management.

• I have got a Special Awards for Graduates of 2013 – ‘L.B.Wijekoon memorial Trophy for the Most Outstanding Student in Food & Beverage Practical’

• I have got a special Awards for Graduates of 2013 – ‘The Pearl Heenatigala Memorial Trophy Donated by Mr.Ashoka Fernando and Unilever Food Solutions Book Award for the Best Student in Food and Beverage Operational Management ‘

• I have got a Special Awards for Graduates of 2013 – ‘ Sunquick Challenge Trophy for the best student in Innovative Cocktail Preparation’

• Associate member of Ceylon hotel school graduates’ association.

• Possess a fair knowledge of German & French languages.

• Fluent in communicating in English with good knowledge in writing.

• Have a good knowledge in Internet, E-mail & can operate computers in a working environment. EDUCATIONAL QUALIFICATIONS

• Passed the G.C.E. Ordinary Level (2002): (Index No.20503989) Subject Grade

Health & Physical A

Sinhala C

English C

Social Studies C

Science C

Buddhism S

Mathematics S

Arts S

• G.C.E. Advanced Level (Commerce Subjects - 2005) : (Index No.7340737) Subject Grade

General English C

Business studies S

EXTRA CURRICULR ACTIVITIES

SPORTS ACTIVITIES

• All island participant in Athletics.

• Provincial level Achievements in Athletics.

• A member of School Cricket and Volleyball Team.

• Sports Leader of the College.

OTHER ACTIVITIES

• A senior Prefect of the College.

• A color recipient of the College.

• A member of College Commerce and literature society.

• Secretary of the Welfare Association of Sri Lanka Institute of Tourism & Hotel Management. REFERENCES

Mr. Kanishka jayathunga Mr. Naminda Rathnayake

Senior Lecturer General Manager,

Sri Lanka Institute of Tourism Jetwing hotels,

& Hotel Management, Jetwing Yala,

78, Galle Road, Colombo 03 Palatupana,Kirinda.

Tel: -011*******-** Tel: - 047*******

Mobile: - 071-******* Mobile: -070*******

I certify that above information is accurately presented according to my knowledge. Nalin Ranasinghe

Signature Date

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