Michelle Surakhanova

*** ***** ******, # * *** Diego, CA 92109

adz6xa@r.postjobfree.com

818-***-****

WORK EXPERIENCE

Internship Coordinator

San Diego County– El Cajon, CA

January 2023 to Present

Managing 30+ interns

Delegating projects

Attending weekly staff meetings to go over special projects.

Recruiting

project management

training interns

Keeping track intern metrics

Legislative Intern

San Diego County– El Cajon, CA

June 2022 to January 2023

•Lead intern at the 4th Annual Wildfire Safety Event in Alpine

•Staffing the Supervisor at outreach events

•Creating advance sheets

•Presenting certificates on behalf of the county supervisor

•Public speaking

•Interviewing community leaders and writing articles

•Case Management

•Documenting, collecting, and organizing photos and videos from outreach events for our media department

•Assisting staff with general administrative tasks such as creating v-cards, excel projects and answering phone calls

Staff Accountant

Christopher W Miller, CPA – Alpine, CA

November 2021 to March 2022

•Cash receipts, cash disbursement and charge off testing.

•Negative confirmations

•Reviewed bank line agreements, corporate minute orders and lease agreements for term, maturity, credit line, principal amount and earned interest discrepancies.

•Prepared lease schedules

•Sales tax

Legal Assistant

Zitser Family Law Group, APC - Century City, CA

July 2019 to July 2021

•Assisted, investigated, and compiled all evidence relevant to the client's family law matter.

•Completed and filed family law documents with the courts, such as Proofs of Services, Requests for Order, and Income and Expense Declarations.

•Worked closely with clients, attorneys, and third-party experts from the beginning to the end of each case.

•Drafted and prepared Income and Expense Declarations for preliminary and final declaration of disclosures.

•Organized in person and virtual corporate events such as mixers and networking events.

•Promptly emailed client's their monthly invoices, upcoming court dates and all other deadlines for replies or responses to opposing counsel.

•Drafted correspondences to opposing counsels, forensic accountants and other third- party experts.

•Case Management using Clio Software

•Prepared Retainers processed credit cards onto Lawpay and deposited checks.

•Answered phone calls and completed daily intakes and interviews for prospective clients and current clients.

•Calendared Requests for Order, and Discovery deadlines in accordance with California law.

•General office management such as paying bills, ordering supplies, depositing checks.

•Troubleshooted printers, scanners, and computers

•Updating social media accounts

Dispatch Manager

High Tech Installers Inc. – Glendale, CA

September 2018 to September 2019

•Dispatched technicians to complete repairs.

•Worked closely with the project manager to meet weekly and monthly sales goals.

•Assisted and oversaw projects from the beginning to end of completion and worked with the manager to resolve any customer billing or repair issues.

•Recruited and interviewed staff.

•Answered and managed inbound calls at the call center.

•Reconciled credit card receipts, made weekly deposits, processed outstanding credit card payments

•Administered payment plans for customers' repairs.

•Data Entry

•Worked closely with technicians and customers to ensure proper installment, and customer satisfaction.

•Worked closely with HR to administer new hire paperwork and to ensure the company is meeting required meal, and rest breaks for employees.

Telemarketer

Select Marketing Group Inc - Tarzana, CA

December 2015 to February 2018

•Sold high-end home improvement parts and services of up to $30,000 in just one month

•Scheduled appointments through telesales software

•Listened in on telemarketing calls and provided appropriate feedback and training

•Implemented sales pitches to close sales

•Educated clients on the latest home improvement trends and products

Co- Manager

Maidenform - Topanga, CA

January 2009 to 2013

•Conducted managers' daily audits to analyze, detect and correct any discrepancies in sales or supervisory books daily.

•Trained a total of three supervisors and two Co-Managers on POS systems, company closing and opening procedures.

•Conducted one on one interviews and administered new hire paperwork.

•Completed months end paperwork for corporate such as reconciled bank statements and kept track of inventory.

•Sold merchandise at the kiosk on point of sale.

•Reconciled bank statements and made weekly deposits.

•Scheduled shifts for supervisors.

•Restocked and kept track of inventory.

•Opened and closed the register.

EDUCATION

California State University, Northridge - BA in Economics

December 2018

Certificate of Distinction Award in Economics- 2018

San Diego State University - Master of Science in Information Systems

January 2022 to present

SKILLS

• Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project, HTML,SQL and R-squared.

• Excellent customer service and communication skills, both written and oral

• Strong leadership and communication skills

• Detail-Oriented

• Tech savvy

• Bilingual in Armenia

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