Office Manager

Elizabeth A. Lopez

**** ****** ******, ******* ****, CA 91706

Telephone 323-***-****

Email: ***********@*****.***

OBJECTIVE:

I desire a position based on my experience to which I can apply my skills and abilities to work with others to ensure that excellent results are achieved.

EXPERIENCE:

2016-Present HALLMARK FAMILY SERVICES INC., DOWNEY, CA

Office Manager (Parenting, SLS/ ILS programs)

• Manage a team of 40+ employees

• Manage over 150+ consumer cases

• Experience in working with individuals with developmental disabilities

• Worked closely with CEO, handling interviews, hiring, employee terminations

• Conduct new employee orientation

• Worked closely with Regional Centers

• Create all office forms, training packets

• Handle overseeing all office matters

• Make contact with new consumers, organizing meet and greets

• Manage new consumer assessments, and chart managing

• Oversee quality assurance program

• Organize & facilitate all in-service trainings, create handouts and all trainings

• Facilitate parent support groups, and create handout material

• Organize and manage 24hour cases

• Manage employee files, assuring all is up to date

• Produce annual evaluations for all employees

• Manage all attendance of employees

2014-2016 QUALITY OF LIFE SERVICES INC., DOWNEY, CA

Field Supervisor (Parenting, SLS/ ILS programs)

• Former direct care staff/ Assistant supervisor

• Experience in working with individuals with developmental disabilities

• Familiar with Regional Center, Department of Developmental disabilities

• Responsible of attending various meetings with Regional center pertaining to consumer goals

• Review all incoming client contracts and prepare plan of action for director

• Conducted new hire interviews & prepared, trained new hires

• Conducted staff development trainings & kept staff briefed of policies and procedures

• Case management- ensuring consumer files are up to date prior to annual audit

• Provide staff supervision, monitor weekly service schedules

• Supervised 30 staff, 100 consumer cases

• Ensured proper staff coverage of consumers and provided substitute coverage as needed

• Responsible to conduct home visits/ Complete new consumer intakes

• Ensured quality annual performances of assigned staff

• Conducted Quality Assurance performances of staff

• Worked with Director to oversee the accuracy of billing productivity

• Attended and advocated at court hearings / and all social service agencies

• Attended & transported consumers to medical, psychiatric appointments as needed

• Overseen the completion of service activity logs of all staff

• Created curriculum & Conducted monthly parent support groups

• Data entry, keeping current and updating client and staff information into database

• Created office documents and forms for office manager

• Preparation of reports and letters to Regional Center and team staff

• Typed and prepared meeting agendas

• Attend business meetings and took meeting minutes

2012-2020 IN- HOME SUPPORT SERVICE/ ELDERLY CARE, BALDWIN PARK, CA

Care Giver

• Responsible for preparing consumer meals & proper care of hygiene needs

• Assist in money management/ Bill paying, grocery needs

• Organizing weekly medication tray

• Schedule and transport to various medical appointments

2008-2015 VICTORY OUTREACH CHURCH OF EAST L.A./ BALDWIN PARK

Office Administrator / Treasurer / Board Member

• Supervised 3 office staff/ appointing various administrative duties

• Process outgoing payments in a timely manner -Bookkeeping of financial accounts

• Organized & Coordinated community events with City officials

• Responsible for proofreading all community event contracts before authorization

• Updating of database and mailing lists of community attendees

• Coordinated monthly master calendar for church staff

• Coordinated board meetings, took meeting minutes

• Coordinated travel arrangements and accommodations

• Provided personal errands to Senior Clergyman

EXPERIENCE:

1997-2011 GOOD SAMARITAN HOSPITAL, LOS ANGELES, CA

Department Assistant in Radiation Oncology/ Gamma Unit/Breast Care Center

• Coordinator for 3 Departments/Supervised staff of 2

• Communication with internal staff and hospital executives

• Maintained and oversaw daily activities within Gamma unit during all surgeries

• Obtained and reviewed all new patient referral documents prior to physician consultation

• Coordinated & scheduled all pre-op and patient surgeries

• Scheduled weekly medical board meetings and took meeting minutes

• Maintained master calendar for multiple departments and multiple doctors

• Responsible for scheduling appointments for multiple physicians

• Coordinated care between patient and team of Medical Doctors

• Performed initial intake of patient prior to Nurse assessment and Doctor consultation

• Process of department billing & cash pay procedures

• Performed insurance verifications and pre-authorizations and contracts

• Performed registration of patients

• Responsible for preparing patient files / securing archive files for years to come

• Handled a great variety of issues through incoming and outgoing phone calls

• Extensive email file and data management

• Proofreading outgoing communications for medical director

• Created and maintained department logbooks & procedure statistics

• Assisted the director in preparing for annual Joint Commission audit

• Document production and drafting general correspondence for medical doctor

• Responsible for ordering all department supplies and managing inventory

EDUCATION:

1984- 1987 ABRAHAM LINCOLN HIGH SCHOOL, LOS ANGELES, CA

General Education- Graduate

1996-1997 ARBOR TRAINING CENTER, LOS ANGELES, CA

Office Administration - Certificate

SUMMARY OF

QUALIFICATIONS:

CPR/First Aid & CPI Certified-Proficient in Microsoft Word/ Excel- Typing 45 WPM-

Strong detail Oriented Skills- Great Leadership Skills –Excellent Communication skills-

Bi-lingual Spanish- Management principles such as planning,

organizing, directing, motivating, excellent time management skills.

Letter of Recommendation available upon request

Contact this candidate