SIEDAH FRICKS-SHRM -CP

adz6wg@r.postjobfree.com 810-***-**** Arlington, Texas (& Remote)

EMPLOYEE RELATIONS BUSINESS PARTNER PROFILE

SUMMARY OF NOTABLE QUALIFICATIONS

ADA,FMLA,Unemployment,WC

Team Collaboration

Relationship Building

Communication

Performance & Disciplinary Management

Policy Development

Diversity, Equity & Inclusion

Labor Law Compliance

Investigation Techniques

Employee Engagement

Conflict Resolution

COVID-19 Adaptability/Compliant

WORK EXPERIENCE AND CAREER PROGRESSION

Human Resources Business Partner – BURNCO

August 2022 – Current

Leads Texas Operations team in managing 300+ Texas employee on employee relations issues, including conflict resolution and disciplinary actions.

Implemented a comprehensive employee relations training program, resulting in increased manager competence in handling employee issues.

Executes key revisions in the company's disciplinary procedures, resulting in a more streamlined and transparent process.

Advises senior leadership on sensitive employee relations matters, balancing business needs with fair and ethical practices.

Provides expert guidance to HR and management teams on complex employee relations cases, including performance improvement plans and workplace investigations.

Presents quarterly employee relations updates to the executive team, fostering transparent communication and alignment between departments.

Employee Relations Specialist - CVS Health October 2021 – March 2022

Led employee relations initiatives, addressing workplace concerns and grievances to maintain a harmonious work environment.

Conducted thorough investigations into alleged misconduct, ensuring fair and objective resolutions.

Collaborated with HR Business Partners and legal teams to provide guidance on sensitive employee matters.

Developed and delivered training programs to enhance employee awareness of company policies and regulations.

Contributed to the development and implementation of HR policies to align with organizational goals.

Employee Relations Specialist - Amazon October 2020 – February 2021

Supported HR team in managing employee relations issues, including conflict resolution and disciplinary actions.

Assisted in conducting investigations and interviews, maintaining accurate documentation throughout the process.

Advised managers and supervisors on employee performance improvement plans and corrective actions.

Assisted in the development and communication of HR policies and procedures to ensure compliance.

Collaborated with cross-functional teams to implement strategies that improved employee satisfaction and engagement.

Siedah Fricks Page 2

Employee Relations Business Partner - ENVOY Air

October 2018 – July 2020

Led a team of HR professionals in handling employee relations matters, ensuring timely and fair resolution of conflicts and concerns.

Developed and implemented proactive strategies to improve employee satisfaction and engagement, resulting in a 15% increase in employee morale.

Advised senior management on HR policies, legal compliance, and best practices, contributing to a 20% reduction in workplace disputes.

Conducted training sessions for managers and staff on conflict resolution, communication skills, and diversity and inclusion, fostering a more inclusive work culture.

Collaborated with legal counsel to navigate complex labor and employment law issues, minimizing potential legal risks.

Managed end-to-end project for fraud company wide with regard to Travel Program Assistant Manger - Enterprise Rent A Car June 2015 – April 2017

Managed employee relations cases, investigations, disciplinary actions, and performance improvement plans.

Conducted thorough and impartial investigations into employee complaints, resulting in prompt resolution and maintaining a positive work environment.

Provided coaching and guidance to managers on handling difficult conversations, leading to a 25% decrease in escalated HR issues.

Collaborated with cross-functional teams to address employee engagement and retention challenges, implementing targeted initiatives that reduced turnover by 10%. Human Resources Specialist - University of Toledo April 2012 – October 2014

Assisted in the management of employee relations activities and maintaining HR records.

Coordinated and facilitated conflict resolution sessions, fostering open communication and resolving disputes in a constructive manner.

Contributed to the development of employee communication materials, ensuring clear dissemination of HR policies and benefits information.

Supported the implementation of diversity and inclusion programs, resulting in a more diverse and culturally aware workforce.

Investigator - Child Protective Services of Texas April 2017 – October 2018

Diligently assessed and investigated reports of child abuse and neglect to ensure the safety and well-being of vulnerable children. Conducted thorough interviews with involved parties, gathering evidence, and collaborating with law enforcement, medical professionals, and social services agencies.

Utilized my strong analytical skills, I evaluated complex case information, formulated risk assessments, and made crucial decisions regarding child safety and intervention strategies. I maintained accurate and detailed case documentation, ensuring compliance with legal and agency requirements.

My role demanded effective communication and empathy, as I engaged with families and individuals in challenging and sensitive situations. I provided support and resources to families in need, while also initiating court proceedings when necessary to ensure child protection.

Through my dedication to upholding ethical standards and my commitment to safeguarding children, I contributed to the overall mission of Child Protective Services by promoting a safe and nurturing environment for the most vulnerable members of our community. EDUCATIONAL QUALIFICATIONS AND CERTIFICATIONS

Master’s Degree in Human Resources Management Central Michigan University, MI

Bachelor’s Degree in Healthcare Administration University of Toledo, OH

Certified HR Professional – Society of Human Resource Management (SHRM)

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