Customer Service Business Development

TP Timothy Pearson

Dorr, Michigan ***** 616-***-****

*********@***.***

PROFESSIONAL

SUMMARY

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering twenty plus years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of multiple departments.

SKILLS Operations

Recruiting and Hiring

Business development and

planning

Scheduling

Staff Management

Store Merchandising

Point of Sale Systems

Leadership Competency

Customer Relations

Problem-solving

Time management

Relationship building and

management

Interactive Communication

Skills

WORK HISTORY DEPARTMENT SUPERVISOR 08/2019 to CURRENT FLOORING/HOME DECOR

Lowe's Grandville, MI

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Maintained stock of items, cleanliness, organization and provided excellent customer service.

Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Exceeded sales goals by 13% and accomplished business objectives by inspiring staff and promoting target products. Handled cash register, returns and refunds.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Trained team members in successful strategies to meet operational and sales targets.

STORE MANAGER 08/2018 to 07/2019

Family Dollar Dorr, MI

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Coached sales associates on product knowledge by using wide variety of training tools.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Established improved merchandising standards leading to sales increase of 6%.

CUSTOMER SERVICE REPRESENTATIVE 03/2018 to 08/2018 Lowe's Grandville, MI

Provided primary customer support to internal and external customers exceeding 40 per day.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Responded to customer requests for products, services and company information.

Offered advice and assistance to customers, paying attention to special needs or wants.

CUSTOMER SERVICE 04/2017 to 08/2017

Special, The Home Depot Wyoming, MI

Processed returns, special orders, custom pickups, inquiries exceeding 50 per day.

Promptly responded to inquiries and requests from prospective customers.

Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers.

DISTRICT TRAINING MANAGER 07/2015 to 04/2017

Family Dollar Grand Rapids, MI

Managed highest volume sales store in District #410. Trained team members in successful strategies to meet operational and sales targets.

Established succession planning by training and mentoring numerous associates into leadership positions.

Trained newly hired managers in selling techniques, merchandising and daily routines, bolstering job expertise within two weeks.

TRAINING STORE MANAGER 11/2014 to 07/2015

Family Dollar Grand Rapids, MI

Demonstrated exceptional knowledge of process optimization in relation to profit and loss.

Trained more than 30 new employees on proper protocols and customer service standards.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Managed daily operations of small box retail organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

STORE MANAGER 03/2012 to 06/2014

Family Dollar Wayland, MI

Replaced staff to improve productivity and profitability, finished fiscal year #1 in profit for District 410, finished #1 in sales for December 2013 for District 410, promoted to Store Training Manager March 2014.

Store Manager of the Year Region 10.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success. STORE GENERAL MANAGER 09/2012 to 11/2012

Halloween City Grand Rapids, MI

Finished season in top 10 in Region sales, $259,000. Recruited, hired, trained seasonal store staff.

Successfully performed store setup, sales, pickup and closure of seasonal business.

ASSISTANT STORE MANAGER 05/2002 to 10/2010

Sears Holdings Corporation Portage, MI

Multiple promotions while completing all aspects and responsibilities of retail store management.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Coached more than 40 sales associates in product specifications, sales incentives and selling techniques.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Reviewed sales and gross profit reports to determine options for increasing market growth.

STORE MANAGER 05/1986 to 05/2001

Kmart Corporation Troy, MI

Managed store organization of 30-45 employees.

Trained team members in successful strategies to meet operational and sales targets.

Resolved customer service issues promptly.

EDUCATION High School Diploma

Benton Harbor High School, Benton Harbor, MI

Primary studies: English, Literature, Psychology.

Selected as Drum Major to lead marching band.

Pre-Law

Eastern Michigan University, Ypsilanti, MI

HOBBIES Cooking, grilling, reading, home improvement.

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