Customer Service Insurance Agent
Resume:
Stephanie Carr
Seminole, FL *****
*********.********@*****.***
I am a hard-working individual, passionate about healthcare and every aspect of the business. I have held every position from Front Desk to management in many settings. I thrive in a fast-paced environment, and I am great at resolving issues. I am a team player and an advocate for my co- workers and company. I am willing to put in the time to show my commitment and prove my desire and dedication to advancement opportunities.
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
AAA The Auto Club Group - Saint Petersburg, FL
November 2021 to Present
4-40 customer service rep., 20-44 property & casualty, 2-14 life specialist, Self motivated, remote and in office, sales, customer service via phone and in person, outbound/inbound calls, computer skills, multitasking through different programs quoting and servicing policies, team player Office Manager/ Intake Coordinator
Adjuva Home Health - Saint Petersburg, FL
July 2022 to March 2023
Oversee two locations, conduct employee meetings as a whole, order supplies, screen, hire, and conduct orientation for new hires, perform timely intake processes on referrals, the first point of contact in regards to contacting the patient and following up with care, insurance eligibility verification, take messages from staff and referral sources related to new admissions, establishes positive relationships with referral sources through telephone conversations., works closely with DON, credentialing, experience with Wellsky and Workday software
MOS/ Office Supervisor in training/Medical Assistant HCA Physician Services Group - Saint Petersburg, FL March 2020 to November 2021
Multi -tasking, face paced, multi-doctor scheduling, patient check in/ out, EMR systems (ECW), adhering to strict HIPAA standards, managing money, calling patients for appointment verification, multi-line phones, computer skills, sending referrals, requesting prior authorization floating to different offices/ different specialties (Breast Center, DERM, primary care, urgent care, Gastro), patient care, assisting with procedures, vitals, team player
Server/Banquet Server/Bartender
Harvey's 4th Street Grill - Saint Petersburg, FL
April 2012 to March 2020
Knowledge of most POS systems, customer service, money management, fast paced, mixology, multi- tasking, answering phones, seating guest, problem solving, multi drink/ plate carrying with and without tray, multi-table care, able to care for multiple large parties at once (up to 30 people) while caring for multiple smaller parties, cocktailing, banquet/catering set up (weddings, graduations, holiday parties) while also bartending and serving food, team player Recruiter/HR Specialist
Keywest Lights and Electric
August 2018 to March 2019
In charge of job postings on social media outlets. Screen applicants for qualifications and set them up with interviews with myself and the owner. Make decisions in hiring and training. I also review performance after probationary periods or annually, regulate employee relations, and do some payroll management
(Gusto, Sage) . Coordinate meetings for management including travel & stay. Education
Associate in Science (AS) in Health manage menagement Ashworth
June 2023 to Present
2-40 in Health Insurance
Central Insurance School - Saint Petersburg, FL
January 2023 to Present
Certificate in Medical Billing and Coding
Alison - Remote
December 2022 to Present
Associate's degree in General Studies
SPC - Saint Petersburg, FL
January 2012 to January 2017
Graduate in Medical Assisting w/ basic x-ray
Lincoln Technical Institute-Union - Saint Petersburg, FL January 2008 to January 2010
Graduate in CNA
Moore-Mickens Education Center - Dade City, FL
January 2004 to January 2005
4-40, 20-44, 2-14 in Insurance
Florida Insurance College, Central Insurance School - Saint Petersburg, FL Skills
• Medical Receptionist
• Multi-line Phone Systems
• Banquet Experience
• Catering
• Bartending
• Insurance Sales
• EMR Systems
• Medical Records
• Medical Scheduling
• POS
• Computer Skills
• Medical Office Experience
• Host/Hostess
• Patient Care
• Insurance Verification
• Data Entry
• Front Desk
• Medical Terminology
• Medical Coding
• Serving Experience
• Office Management
• HIPAA
• Laboratory Experience
• Upselling
• Medical Billing
• Busser
• Microsoft Powerpoint
• ICD-10
• QuickBooks
• External recruiting (2 years)
• Anatomy Knowledge
• Experience Administering Injections
• Phone Etiquette
• Accounting
• EHR systems (2 years)
• Intake Experience
• Phlebotomy (1 year)
• Employee Orientation
• eClinicalWorks
• CPT Coding
• Sage
• ICD-9
• Epic
• Triage
Certifications and Licenses
Property and Casualty License
November 2021 to Present
Life Insurance
November 2021 to Present
Additional Information
• My goal is to achieve a BA in Medical Office Administration.
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