Maycol Sepulveda

Customer Service

San Luis, AZ *5349

adz6w9@r.postjobfree.com

+1-928-***-****

Dedicated and experienced Call Center Supervisor with a strong background in customer service and

team management. Proven track record of delivering exceptional customer experiences and driving

team performance. Seeking a challenging leadership role to contribute my skills and expertise in a

dynamic organization.

Authorized to work in the US for any employer

Work Experience

Call Center Supervisor

Advanced Call Center Technologies, LLC - San Luis, AZ

March 2019 to Present

• Managed the Customer Loyalty Department, focusing on customer retention through strategic pricing

and service options.

• Started as a Retention Agent and progressed to the role of Supervisor.

• Led the Mobility Back Office team, ensuring compliance with customer qualifications and offer

requirements.

• Supervised Outbound Telemarketing Sales, meeting production targets and ensuring quality customer

service.

• Collaborated with the marketing director to execute campaigns, programs, and outbound

communications.

Grocery Clerk/Stocker

Kroger Family of Companies - Fry's Food and Drug - Yuma, AZ

December 2018 to February 2019

• Performed clerical duties, operated office equipment, and provided excellent customer service.

• Efficiently handled tasks while maintaining a controlled work pace.

• Demonstrated strong communication and interpersonal skills in a team-oriented environment.

Retail Customer Service/Cashier

Factor Sales, Inc - San Luis, AZ

April 2017 to November 2017

• Multi-tasked in various roles, including cashier, meat dispatch, stocker, bagger, and restaurant

operations.

• Conducted cash transactions, scanned goods, resolved customer complaints, and maintained a clean

checkout area.

• Interacted with customers to ensure their satisfaction.

Retail Support Team (RST)

Advanced Call Center Technologies, LLC - San Luis, AZ

October 2016 to February 2017

• Handled inbound calls from retail associates, assisting with billing inquiries, payments, and more.

• Served as a problem solver with excellent negotiation skills.

• Provided world-class customer service through effective communication.

Returns Specialist

Razor USA - Cerritos, CA

January 2016 to August 2016

• Managed merchandise returns and organized warehouse operations.

• Oversaw recycling processes, including metal and battery disposal.

Outside Sales Representative

Truconnect Communications Inc - Los Angeles, CA

September 2015 to January 2016

• Engaged with clients, enrolled eligible customers in California's Lifeline program, and sold wireless

devices and services.

• Demonstrated exceptional customer service and marketed to the local community.

Car Washers & Cleaning Technician

Ace Atlantic Corporation - Lynwood, CA

February 2015 to January 2016

• Cleaned and detailed vehicle exteriors and interiors.

• Operated pressure washers, hand-washed cars, and performed maintenance on car washing

equipment.

• Maintained a clean car wash facility.

Shipping and Receiving Clerk

Titan Supplies - Compton, CA

May 2014 to August 2015

• Managed incoming and outgoing packages in a warehouse.

• Tracked inventory, prepared invoices, and distributed products.

• Maintained records and ensured proper handling of shipments.

Car Detailing Professional

The KIA Giant KIA of Cerritos - Cerritos, CA

January 2014 to May 2014

Cleaned vehicles to company standards, performed inspections, and addressed customer inquiries.

HVAC Technician Residential, Commercial & Industrial

Indoor Comfort Inc - Lynwood, CA

January 2012 to January 2014

• Installed, maintained, and repaired HVAC systems in various settings.

• Diagnosed electrical and mechanical faults, ensuring air quality systems operated effectively.

Education

High School in IT (Information Technology)

Colegio de Bachilleres del Estado de Sinaloa (COBAES 44) - Sinaloa, Sin.

August 2009 to June 2012

Secundaria terminada in SEP

Ing. juan de dios batiz paredes - Sinaloa, Sin.

August 2006 to June 2009

Skills

• Bilingual (Spanish & English) (10+ years)

• Outbound Telemarketing (5 years)

• Retail Sales (3 years)

• Shipping and Receiving (3 years)

• Customer Service (10+ years)

• Customer Relationship Management (CRM) Software (5 years)

• Leadership (5 years)

• Data Analysis (5 years)

• Team Collaboration (10+ years)

• Sales Techniques (10+ years)

• Adaptability (10+ years)

Languages

• Español (Spanish) - Nativo

• English (Inglés) - Nativo

Certifications and Licenses

Licencia De Conducir (Driver Licence)

February 2015 to July 2038

Class D

High School Diploma

June 2012 to Present

Additional Information

Additional Information Skills:

• Air Conditioning

• Quickbooks

• Computer Skills

• Microsoft Systems

• Macintosh Systems

• Microsoft Office

• 5 Ton Truck Driver

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