WAYNE G. FOSTER

**** ********** **. **

Florence, SC 29501

929-***-****

adz6vv@r.postjobfree.com

MANAGER

F&B Hospitality Manager / General Operations Mgr. / Employee Development / Sales and Customer Service / P&L Management / Planning & Organizing / Visual Merchandising / Hiring and Training / IT Strategy / Business Acumen / Proactive Hands-on Style Leader .

A Hospitality management professional with 20+ years’ experience of solid achievements in Management, Sales Business Acumen and Profitability; with 10+ years in multi-level management experience; a solid expertise in P&L management with a solid record of meeting profitability; diverse knowledge of federal and state laws on workplace safety; Record of hiring, training & development of over 600+ employees in all areas of operation; Excellent Communication, Customer Service, Interpersonal Savvy and Negotiation Skills; and a history of employee retention.

Proficiency, Cert. & Awards

●MS Office- Word, Excel, Spreadsheet, PowerPoint, Microsoft Networking, Micros, OnQ, Windows XP, 2000, 7, SPS.

●NYC Health Dept. Certification, Certified MCM, Certified Classroom Facilitator.

● 3 Time Mgr. of Quarter; Mgr.or Year; Servant Leadership Award winner.

CAREER HIGHLIGHTS

Business and Operations

●Directly minimize shrinkage in several world class enterprises, while Planning, developing strategies for 38 - 280+ Million dollar Sales and targets. Successful P&LMgmt. Through meeting gross margins; controllables ;maximized Sales to ensure profitability with a total contribution of 45 million to 2019 profitability bottom line.

Retail Store Management

●Leading 200+ employees in daily operations with a focus on service, product quality and sales. Ensure all personnel are in compliance with health and safety regulations and guidelines as mandated by OSHA, NYCHD.

Human resources

●Create a diverse workplace environment compliant to all company's and EEOC regulations. Schedule building that streamlines the work process to maintain a comfortable efficient workplace, maximum productivity and controlled labor cost.

PROFESSIONAL EXPERIENCE

RUBY TUESDAYS

General Manager, Florence, SC

April 2020 to present

●Ensured adequate sourcing and recruitment of staff to meet the sales and staffing goals of the business.

●Provided guidance to staff members on new procedures and policies updates as company revamps operations.

●Monitored financial activities such as achieving daily sales and managing labor costs to maximize profitability and operational growth.

●Managed Oversee the day to day in company operations includingvsevetal new menu roll store.

Zaxbys LLC

General Manager, Florence SC

Aug. 2020 to April 2021

●Managed a licensed operated store with over 38000+ in weekly sales

●Hired, trained and promoted several employees toward building a sales and customer focused team.

●Successfully exceeded all sales and labor targets towards achieving in p&l with profitability.

Hilton Hotels Co.

Food & Beverage Manager - NYC Hilton Midtown, 1335 Avenue of the Americas New York, NY 10019 - Mar 2017- present

●Manage 5 Outlets which include 2 Restaurants, 2 Bars and Executive Lounge in NYC Hilton largest hotel with over1700 room nights.

●Manage food and beverage in NYC 2nd largest event space with revenue in excess of 250 Million dollars annually in NYC largest union hotel (Local 6).

●Managed a staff in excess of 200+ individuals towards meeting and exceeded overall guest satisfaction; Designated Training Manager has helped to move guest satisfaction ratings on TripAdvisor from position 360 to currently 265 in less than 1 years.

Fast Retail USA (Uniqlo)

Store Manager - Atlantic Mall, Brooklyn, NY- July 2012- Jan 2017

●Manage day to day retail stores in the NYC Metro Area. Monitoring and developing schedules, with proficiency in WPS, Excel, DWF, Time Works and Symphony.

●Creation and execution of weekly and monthly layouts in accordance with company direction, product allocation and visual merchandising based on trends and active sales volumes. Actively trained and motivated staff in Excess of 150 individuals to exceeding sales gaols.

●Create monthly business plans that consistently achieved and exceeded sales targets in excess of 4 million dollars.

Starbucks Coffee Co.

Operations Manager - 525 7th Ave., New York, NY 10018 - June2000 – Oct. 2011

●Managed 5 store locations successfully, with budgets and sales volumes of 7 - 14 million annually.

●Leading and assisting with 8 newly hired manager training and assimilation as MCM; successfully opened 2 new company operated store locations that exceeded 1st year sales targets.

●Taught direct reports the art of deploying employees to positions to maximize sales and customer service; Cash Mgmt; preparing and delivering $15K - 25K daily deposits to the bank.

●Schedule building with Asst. manager on schedules for 30+ employees to meet labor and staffing goals

EDUCATION

George W Wingate High - Diploma.

Katherine Gibbs College -A.S. Business Management - Eco.

Ashford University / B.A.- Business Administration / 2015- 2020 (3.8 GPA)

(References on request)

Contact this candidate