ANIKA DURHAM, MBA

404-***-**** adz6vs@r.postjobfree.com Kennesaw, GA 30144 Page 1 of 2

DIRECTOR of HUMAN RESOURCE

Human resources professional with over 15 years of proven ability to deliver exceptional service to diverse populations in the human resource field. Adaptable and quickly learn new processes to readily ramp up to making quality contributions to the team. Exceptionally skilled in the following: organization, time management, and the entire recruitment process, including candidate interviewing, candidate selection, I-9 processing, and passport verification.

Demonstrated expertise in the onboarding processes, including drug test scheduling, background check processing, new colleague orientation, creation and implementation of internal recruiting processes, and employee relations.

Core Competencies include:

Strategic Planning & Execution Recruiting, Interviewing, Hiring, Training, & Development

Succession Planning HR Metrics & Analytics New Employee Onboarding I9 Processing Internal Investigations

EEOC Claims Compliance Assurance Process, Procedure, & Policy Development, Implementation, & Improvement

Workers Compensation Labor Relations Benefits Oversight Curriculum/Classroom Instruction Training

PROFESSIONAL EXPERIENCE

Director of Human Resources ENGINEERING DESIGN TECHNOLOGIES – Marietta, Ga 5/2022-Present

Maintain knowledge of HR policies, programs, laws, and issues. Work with brokerage on benefit package selections and opportunities. Collaborate with C-suite leadership on identifying Company needs and developing strategies to fulfill the requirements supporting the business growth. Initiate Company training procedures and curriculum.

Measure turnover, performance ratings, compensation claims, and training participation rates. Provide prompt responses to employee questions and resolve escalated issues. Conduct investigative inquiries and Labor Relations issues as needed. Promote diversity awareness.

Played a critical role in driving the Company’s culture and formulating and aligning key HR initiatives supporting business growth and strategy.

Within the first six months of tenure, set Company standards on attendance, timekeeping, and driver’s policies by revising the outdated Company handbook by pulling supporting data from EEOC and SHRM to ensure Company’s compliance with all regulations.

Lowered Company vehicle fleet insurance by 10% due to initiating and taking a safe driving class and providing safe driving classes to ~50 drivers throughout five states.

Implement consistent administration of all human resources policies, procedures, and practices in the field and provide HR policy guidance and interpretation.

Drive and support organizational development programs, including supporting recruiting strategies and practices aimed at identifying and acquiring talent within and outside of the organization.

Training Store Manager CVS HEALTH - Marietta, GA 5/2018-5/2022

Measure turnover, performance ratings, workman’s compensation claims, and training participation rates. Manage P&L forecasting, maintain budgets, optimize expenses, and ensure proper employee payrolls.

Reduced store manager and assistant manager attrition from 17% to 12% for two years by developing the first formal training, schedule, and manual for all new hires to complete before taking over a store.

Led a store with low volume membership sales ranking from 16th to 4th place in 8 months. Results were created by developing games, a tracking system, and a recognition board to create friendly competition and appreciation.

Ensured productivity and professionalism by evaluating employee performance through the corporate assessment process.

Maintained alignment with hiring and created strategic plans based on internal recruiting needs by monitoring current industry trends.

Continued…PROFESSIONAL EXPERIENCE

Continued…Training Store Manager CVS HEALTH - Marietta, GA 5/2018-5/2022

Developed the model for employee accountability to achieve high-quality service delivery. Maximized employee performance by supervising, coaching, and motivating employees to contribute optimally and by creating an environment of continuous learning and skill development.

Cultivated a positive and productive work environment, welcoming to all employees.

Human Resource-Operations Manager WALMART – Marietta, GA 03/2012-04/2017

Oversaw high-level HR procedures, including candidate interviews for high-level positions, recruited new talent, selected candidates, created job offers, and performed complete cycle onboarding, including processing I- 9, passport verification, benefits selection, and new colleague orientation.

Provided leadership and guidance for all areas of the store and conducted HR Audits for compliance and safety purposes. Created strategic plans based on internal recruiting needs and developed recruiting guidelines for multiple departments. Guided management team concerning disciplinary actions for policy violations.

Coordinated diversity, inclusion, and safety training. Measured turnover, performance ratings, workers comp claims, and activity participation rates.

Implemented consistent administration of all human resources policies, procedures, and practices in the field and provided HR policy guidance and interpretation.

Built pipelines for future management roles within the district.

Director of Cosmetology AMERICAN INTERNATIONAL- Margate, FL 06/2007-06/2011

Performed candidate interviews for high-level positions, selected candidates, created job offers, and performed complete cycle onboarding, including processing I-9, passport verification, benefits selection, and new colleague orientation. Oversaw recruiting process for instructors in a classroom setting and on the sales floor.

Built pipelines for future roles within the school in the community.

Managed student retention planning and expectations during enrollment.

Built curriculum for students in line with state licensure requirements. Instructed students in both classroom and sales floor settings. Trained instructors on state-required curriculum to be delivered to the students.

Supervised, coached, and motivated employees to meet high standards of performance.

Fostered an environment of continuous learning and development of skills while also fostering a welcoming environment for employees and clients based on promoting high-quality services and professionalism.

Processed student funding and payment plans

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EDUCATION

NORTHCENTRAL UNIVERSITY

Currently completing coursework toward a Ph.D. in Human Resource Management Graduation Expected MO/YEAR

AMERICAN INTERCONTINENTAL UNIVERSITY

Masters in Business Administration (MBA) Degree in Human Resources

Bachelor of Administration (BA) Degree in Human Resources

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