Hahaha

Raghunath A

P R O F E S S I O N A L E X P E R I E N C E

C O N T A C T P R O F I L E E D U C A T I O N

BBM in Marketing

(Bharathiar University,

Coimbatore)

Quality and SLA Management

Delivery & Technical project

Management

Process improvements, UAT & ORT

Recruiting, coaching, and appraisals

• SME with 5+ years of experience

in Business operations, International

Project Management

• Possess strong multi-tasking skills,

delivered 55+ Global enterprise

projects successfully

• Experience in Supply Chain

Management and Procurement

91-999*******

adz6vk@r.postjobfree.com

India, Coimbatore, 641021

K E Y S K I L L S

Subject Matter Expert

TCS Chennai, TN / June ’08 – May’13

Team Lead

Sutherland Global Services / Chennai, TN /Nov’13 – Feb’14

Experienced in Delivering technical projects across global locales – USA, EMEA - Have got 100+ Positive customer feedback

Experienced in implementing robust team governance

Hired and developed 30+ new employees

Done 15+ CSIS and improved customer experience

ESAT – 94%, CSAT – 79% & Attrition <10%

Managing 32-members McAfee team, supporting core transcription and ASR Transcription for USA, and EMEA Locale

Implemented a mechanism with tool enhancement to improve overall org quality by ~4%

Handled Retail process in locale and implemented mechanisms to improve Product mapping efficiency

Manager Satisfaction score – 9.2

AWARDS

Star of the month, Hi-Fi,

Bravo, Extra-Mile

& Good Team Player Badge

Global Supplier & Vendor

Management

***Note: At Present Free Lance as [Individual Stock broking agent] Quotes and revenue

Subject Matter Expert - T C S

Managed Project Managers team and cross functional teams (Feasibility, Order Management, Planning, Designing & Implementation)

Monitoring and controlling Quality

Smart goal setting, training, and coaching

Quarterly 1:1 and yearly appraisals

Recruiting and resource optimization

Managed 12-member virtual BCP team

WBR and MBR with customers, Vendors and suppliers

Effective risk management - ensured 100% resource availability for new projects during covid outbreak

Supported team with L3&L4 escalations with vendors, suppliers, and other stakeholders

Supported New product development, UAT and ORT

SOP sign off

Giving support in Order Management and Procurement Process for partners across various regions

Supported project includes - New provide, migration, upgrade and downgrade

Responsible for Order Receipt, Order Enter & Invoice Generation

Active participant in cultural events

Football (zonal level), Badminton (divisional level) and Chess player The information furnished above is true to the best of my knowledge R e s p o n s i b i l i t i e s

O t h e r S u p p o r t

I n t e r e s t s

D e c l a r a t i o n

Contact this candidate