Quality Assurance Customer Service
Resume:
mpr content PREVIEW
Edit Template Switch Template
Update Content
Get My Resume
Change the color
MATTHEW
RICE
*********@******.***
Norristown, PA 19401
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
PROFESSIONAL SUMMARY
SKILLS
Maintaining Quality Assurance
Standards
•
• Shipment Processing
• Material Sort
• Product Display
• Scanner Operation
• Inventory Organization
• Packaging and Pallet Staging
• Loading and Unloading
Smith And Solomon Commercial
Driver Training
Norristown, PA
Class A CDL
Norristown Area High School
Norristown, PA • 06/2022
EDUCATION
Target - Stocker
Plymouth Meeting, PA • 08/2023 - Current
Walmart - Personal Shopper
Norristown, PA • 01/2022 - 07/2023
Burger King - Kitchen Worker
Blue Bell, PA • 07/2020 - 12/2021
WORK HISTORY
Unloaded, sorted and stocked merchandise according to store layout and product placement.
•
• Emptied truck loads of product and organized it in the back room.
• Maintained effective team member communication.
• Answered customers questions and directed to requested products. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
•
• Kept work areas neat, clean and free from debris. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
•
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
•
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
•
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
•
Developed professional relationships with customers to establish repeat business and increase trust.
•
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
•
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
•
Maintained clean, trash-free workspaces to maximize productivity and safety.
•
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
•
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
•
Sanitized dining ware and kitchen equipment according to health code standards.
•
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
•
Unloaded food deliveries and stored items in proper locations for easy access.
•
• Maintained composure and work quality while under stress.
• Assisted in setting up and breaking down kitchen stations.
Contact this candidate